Broadvoice Cloud PBX review
A practical cloud PBX for multi-location teams, with clear routing and tiered features.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Broadvoice Cloud PBX is a cloud-hosted business phone system for organizations that need professional calling without on-site PBX hardware. It suits multi-location teams that need extensions, auto attendants, ring groups, queues, forwarding, schedules, and centralized control. Administrators configure numbers, extensions, and call routes through a web portal, while employees can call and collaborate through b-hive Communicator on the web, Windows, macOS, iOS, and Android.
Pricing is structured across three paid plans, billed monthly per user. Metered starts at $10 per user per month and includes call forwarding, Find Me/Follow Me, hot desking, a web portal, a mobile app, and voicemail-to-email notifications. Standard costs $18 per user per month and adds unlimited calling, a local DID, no-cost SMS, Communicator chat and softphone access, and priority email support. Pro costs $23 per user per month and adds virtual fax, One Number, Global Extension, call recording, video and screen sharing, and integrations. Teams comparing plans should focus on whether they need unlimited calling, collaboration, or advanced communications features.
The system's strongest fit is operational call management: routing can be based on time, department, priority, or availability, and ring groups and queues distribute calls across teams and locations. Open, closed, and holiday schedules support structured business-hour handling, while forwarding reaches mobile, desktop, or remote users. The platform is less suited to buyers seeking transcription-centered workflows or advanced capabilities before upgrading to Pro. Choose it for multi-location cloud PBX administration and broad device access; consider alternatives if integrations or voicemail transcription are central requirements from the start.
Broadvoice Cloud PBX pros and cons
- Where it wins
- Multi-level IVR, custom routing, queues, and call schedules
- Multi-location PBX with SIP management and web administration
- Web, Windows, macOS, iOS, and Android access
- Where it doesn't
- Unlimited calling starts at the Standard plan
- Call recording and integrations require the Pro plan
- Published details emphasize voicemail-to-email, not transcription
Broadvoice Cloud PBX fact sheet, pricing and score →
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