All West Hosted PBX review
A low-cost hosted phone line with core routing and voicemail features.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
All West Hosted PBX is a cloud-hosted VoIP phone system for organizations that want business calling without an on-site PBX. It is positioned for small businesses seeking a low-cost hosted phone line, while its listed company-size fit also includes mid-market and enterprise. Calling is managed through CommPortal, a web interface, and the service includes features such as auto attendant, hunt groups, four-digit dialing, simultaneous ring, and voicemail-to-email. Optional mobile-device integration can connect mobile devices to the service, but the published platform coverage is web and Windows rather than dedicated mobile apps.
According to the vendor's pricing information, the Hosted PBX plan costs $9.99 per seat per month and includes 500 minutes of long-distance calling per seat, CommPortal access, auto attendant, voicemail-to-email, and staff training. That entry price combines the core hosted line with call handling and training rather than presenting multiple tiers to compare. Buyers should weigh the included long-distance allowance against their calling needs; the listed price is per seat, so total cost depends on the number of seats. The published plan highlights do not describe additional tiers.
The service's strength is conventional call handling: forwarding and routing rules, hunt groups, simultaneous ring, music on hold, and voicemail-to-email cover common office phone workflows. Support is available by email, phone, and documentation, with 24/7 support listed. The trade-off is a narrower feature and platform footprint: voicemail transcription is not included, and the product has no dedicated desktop or mobile apps. Businesses that need a straightforward hosted line with routing and an auto attendant may find the fit practical; teams that depend on transcription or dedicated apps should consider alternatives with those capabilities.
All West Hosted PBX pros and cons
- Where it wins
- Hosted PBX plan starts at $9.99 per seat monthly.
- Includes auto attendant, hunt groups, routing rules and four-digit dialing.
- Includes 500 long-distance minutes per seat and staff training.
- Where it doesn't
- No voicemail transcription.
- No dedicated desktop or mobile apps; management is through CommPortal.
- Only 500 long-distance minutes per seat are included.
All West Hosted PBX fact sheet, pricing and score →
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