AgentTime Scheduler review
A $380 Windows scheduler with forecasting, simulations, and blended-channel planning.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
AgentTime Scheduler is Windows desktop workforce-management software for small and medium-sized call centers. It creates weekly agent schedules from shift definitions, availability, priorities, and preferences. The product supports inbound and outbound phone work alongside email and chat assignments, including blended call-center operations. It is suited to teams that want a self-contained scheduling application with local data storage and exports for operational planning.
According to the published plan, AgentTime Scheduler costs $380 as a one-time purchase. That plan includes Call Center Designer and SimACD, unlimited agents and agent groups, unlimited customer support, and Windows-compatible desktop software. Its planning tools cover staffing prediction through Erlang-C calculations, staffing scenario simulations, automatic placement of breaks, lunches, meetings, and training, and schedule creation based on agent constraints. Excel and HTML publishing are included, along with Excel exports for calculations, reports, and graphs. For teams comparing recurring subscriptions with a single purchase, the pricing structure is straightforward, while the available plan is focused on core workforce management rather than a tiered service model.
The product’s main fit is for Windows-based contact centers that need forecasting, schedule generation, and omnichannel work blending without a broader platform requirement. Its local storage and desktop deployment can support organizations that prefer data to remain on local systems, but they also narrow its fit for teams seeking browser access or connected workflows. The lack of integrations further limits use alongside other contact-center systems. Choose AgentTime Scheduler when a one-time purchase, Erlang-C forecasting, simulations, and exportable schedules are the priority; consider an alternative when cross-platform access, integrated ecosystem connectivity, or cloud-based operations are essential.
AgentTime Scheduler pros and cons
- Where it wins
- One-time $380 price includes Call Center Designer and SimACD
- Forecasts staffing with Erlang-C calculations and scenario simulations
- Supports inbound, outbound, email, and chat scheduling
- Where it doesn't
- Windows-compatible desktop software limits platform choice
- Local data storage may not suit teams needing cloud access
- No integrations are included for broader system connectivity
AgentTime Scheduler fact sheet, pricing and score →
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