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The specific feedback story promised by this headline has not been independently verified: the available summary of a Business Insider video describes two lessons about delivering feedback but does not identify what Nestlé’s CEO was told or how he changed his leadership. Nestlé’s published leadership principles do endorse honest, timely feedback delivered with mutual respect, but they are company-wide guidance—not confirmation of the anecdote.
What is known about the feedback story
A secondary article published October 9, 2026, summarizes a Business Insider video in which the Nestlé CEO presents two lessons about giving feedback. The summary discusses framing and the relationship between the people involved. It does not establish the personal feedback he received, who delivered it, or what he changed as a result. Without the original video, a transcript, or another direct account, those details cannot be attributed to him reliably.
Nestlé’s official Management and Leadership Principles provide relevant company context. They say leaders should be “committed to giving and receiving honest, accurate and timely feedback, including performance evaluation, in a climate of mutual respect.” That statement describes the company’s leadership expectations; it does not verify a particular executive’s experience.
What Nestlé says about feedback and CEO leadership
An official transcript of Nestlé’s August 27, 2024, CEO announcement describes leadership assessment as ongoing and refers to discussion and mutual feedback between board members and the CEO. This is evidence of board-level oversight and succession context, not the personal anecdote in the headline. Read the CEO announcement transcript for that distinction.
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A separate former executive’s perspective
Steve Presley, a former Nestlé USA CEO, has written separately about leaders receiving feedback they may not want or expect, and about the importance of humility and continuous improvement. His reflections are not the story described in the Business Insider summary and should not be confused with the unnamed CEO’s anecdote.
Quick Recap
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- Author: Bungay Stanier, Michael.
- Publisher: Page Two
- Pages: 244
- Publication Date: 2016-02-29
- Edition: 1
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