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Managed detection and response (MDR) does not have one standard price. A contract may charge per endpoint, user, cloud resource, network, protected data unit, organization or SIEM event volume. Published examples range from Red Canary’s 2026 AWS Marketplace listing of $120 per endpoint for 12 months to CGI IT UK Ltd.’s 2024 framework price of £12,750 for up to 999 events per second (EPS). Those figures are vendor-, region-, term- and scope-specific—not a market average.
The price is only one part of the decision. A useful MDR contract defines exactly what is monitored, how units are counted, which analyst activities are included, whether the provider can contain threats, what licenses and customer work are required, and which response or professional services cost extra.
What managed detection and response covers
MDR is a managed security service in which a provider collects telemetry from agreed data sources, monitors for suspicious activity, investigates alerts, hunts for threats, notifies the customer and may contain or remediate an attack under the plan’s authorization rules. The Center for Internet Security (CIS) defines MxDR as “a managed cybersecurity monitoring, detection, investigation, threat-correlation, alerting, and remediation-guidance service delivered through the CIS Security Operations Center (SOC)” (contract version dated September 17, 2026).
That definition matters because “MDR” can describe very different services. One provider may deliver investigation and recommendations only; another may remotely isolate hosts, disable accounts or neutralize malware. A low headline price can therefore represent less coverage than a higher quote with active response included.
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Most contracts are built from four decisions: the billing unit, the telemetry and products connected, the analyst work included, and the authority granted for response actions. Read those four sections before comparing totals.
How MDR providers charge
| Pricing model | What is counted | Published example | Questions to resolve |
|---|---|---|---|
| Per endpoint, server or workstation | Windows, macOS or Linux computers and instances; some providers separate servers from workstations | Red Canary lists $120 per endpoint for 12 months, with a $10 per-unit overage (2026 AWS Marketplace listing) | Are virtual machines, temporary instances, dormant devices and servers counted the same way? |
| Per user, account or seat | Identities, accounts or licensed users | Red Canary lists $100 per account for 12 months; Sophos MDR Essentials is listed at £5.41 per user per month on the current UK Government Digital Marketplace listing | Do shared mailboxes, service accounts, contractors and disabled users count? |
| Per cloud resource or network | Cloud subscriptions, tenants, accounts, workloads, network sensors or network segments | Red Canary lists $250 per cloud resource and $20 per network for 12 months | What qualifies as one resource, tenant, subscription or sensor, and how are bursts handled? |
| Platform fee plus coverage units | A fixed organization or platform charge plus endpoints, identities, mailboxes, sensors, workloads, firewalls, training seats or retained gigabytes | SOClogix describes a monthly platform fee billed in advance and coverage billed in arrears | Which fee is committed, what minimum applies, and can coverage be reduced during the term? |
| SIEM or event-volume pricing | Events per second (EPS) or another ingestion measure | CGI IT UK Ltd.’s 2024 UK framework lists £12,750 for up to 999 EPS; £13,744 for 1,000–1,999; £14,738 for 2,000–2,999; £15,733 for 3,000–3,999; £16,727 for 4,000–4,999; and £21,699 for 5,000–9,999 EPS | Is the measurement peak, average or committed capacity, and are SIEM deployment, configuration and licensing separate? |
Per-endpoint pricing
Endpoint pricing is easiest to budget when the device inventory is stable. Rapid7 states that its MDR price is based on protected endpoints, servers and networks—not SIEM data volume or the number of incidents requiring response. That approach makes a busy incident month less likely to create a surprise bill, but the contract still needs a precise counting rule.
Per-user pricing
User pricing can fit organizations where identity, email and account activity are the main risk signals. It can become expensive or ambiguous when the directory contains service accounts, shared mailboxes, guests, seasonal workers or multiple identities for one person. Require the provider to define whether billing uses provisioned, active, protected or maximum monthly users.
Cloud and network units
Cloud and network coverage varies substantially between providers. One “cloud resource” might mean an account, subscription, workload or sensor; one “network” might mean a physical site, virtual network or monitoring appliance. Put the unit definition and examples in the order form instead of relying on a salesperson’s shorthand.
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SIEM-consumption pricing
Event-based pricing transfers more cost risk to the customer because logging changes can increase ingestion. CGI’s published figures explicitly exclude SIEM deployment, configuration and licensing. Treat those as separate budget lines unless the contract states otherwise.
What an MDR contract commonly includes
Continuous monitoring and triage
- 24/7 or 24x7x365 SOC monitoring, depending on the service level.
- Alert triage, severity assessment and escalation through a named channel.
- Collection and correlation of agreed endpoint, identity, email, cloud and network telemetry.
Investigation and threat intelligence
- Analyst investigation of suspicious events and related activity.
- Threat-intelligence enrichment and root-cause analysis where the package promises it.
- Proactive threat hunting and, in some services, detection tuning or engineering.
Customer communication and reporting
- Case tickets, dashboards and customer notifications.
- Weekly, monthly or periodic reports, with the exact cadence stated in the contract.
- Recommendations for containment, eradication, recovery and control improvements.
Rapid7’s package table lists 24x7x365 SOC monitoring, SOC and incident-response experts, unlimited incident and breach response, proactive threat hunting, active remote containment, active remediation, EDR/NDR, deployment assistance and support for third-party tools as package-dependent capabilities. Sophos MDR lists 24/7 hunting, full-scale incident response, remote disruption, containment and neutralization, root-cause advice, weekly or monthly reports and a case dashboard. “MDR included” is therefore not enough wording; the specific package and service description control what you receive.
Does MDR include incident response and remediation?
Sometimes, but not automatically. Contracts generally fall into three response levels:
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- Approved remote response: the provider can perform actions such as host isolation, indicator blocking or account disablement after an authorized approval.
- Active response: the provider can contain or remediate within predefined rules, often with notification and later reporting.
CIS states that it investigates and provides recommendations, while “Member retains sole authority and responsibility for approving and implementing any response actions.” Ask the provider to list every action it may take automatically, the severity threshold, the approval workflow, emergency contacts and the evidence supplied afterward. Also distinguish technical containment from broader breach services such as forensics, legal coordination, notification and recovery; those may be excluded or sold separately.
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Onboarding, licenses and customer responsibilities
The quoted subscription can depend on prerequisites that are not shown in a per-user or per-endpoint number. Microsoft Defender Experts MDR, for example, requires at least one eligible Defender product or Entra ID P2 licensed and deployed in active mode. Its Plan 2 requirements include supported endpoint detection and response on all endpoints, email and identity protection for all users, cloud-workload protection where applicable, Sentinel connectors, workspace access, 90-day retention for relevant data and user-and-entity behavior analytics (UEBA).
Other providers similarly require supported products, functioning connectivity, licenses, escalation contacts and timely customer cooperation. Confirm who performs agent deployment, connector configuration, policy changes, testing and tuning. Ask whether implementation is included, charged as a project or limited to a fixed number of hours. An MDR team cannot investigate telemetry it never receives, and a missing connector can create a coverage gap while the meter continues to run.
Counting rules, overages and true-ups
Usage language determines whether the invoice follows your budget. Red Canary measures endpoint usage monthly, separates servers and workstations and reviews true-ups every three months. SOClogix counts units on the last calendar day, bills coverage in arrears and excludes devices absent for more than 30 consecutive days. These are examples, not universal rules.
Get written answers for:
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- Dormant, disabled or duplicate accounts.
- Shared mailboxes, service identities and guest users.
- Devices temporarily offline or absent for a defined number of days.
- Peak versus average usage and whether a short burst creates a full-period charge.
- Overage rates, notice requirements and whether overages are retroactive.
For example, a listed $10 per-unit overage is meaningful only when the contract says which unit triggered it and for what period. Require a monthly usage report and a mechanism to challenge an incorrect count before payment.
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Terms, renewals and price protection
Red Canary publishes 12-, 24- and 36-month options, with advertised savings of up to 50% and 67% for longer terms in its 2026 listing. Such discounts can reduce the effective rate while increasing commitment. The listing also says usage entitlements expire when the contract ends.
Before signing, document the initial term, renewal length, notice deadline, minimum quantities, cancellation rights, price-increase cap, treatment of unused capacity and data return or deletion at termination. Confirm whether a merger, divestiture or major device reduction permits a quantity change. A discounted multi-year term is not comparable with a flexible monthly plan unless these obligations are shown alongside the price.
Independent reader supportYour contribution helps us test, update, and keep practical guides available for everyone.Exclusions and add-on services
Professional services and specialized response are common sources of extra cost. CGI excludes SIEM deployment, configuration and licensing from its published MDR service price. Rapid7 lists managed digital-risk protection, attack-surface management and continuous red teaming as add-ons.
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How to compare MDR proposals
| Comparison area | What the proposal should state |
|---|---|
| Billing unit | Exact unit definition, inventory source, measurement date, minimum quantity and overage formula |
| Telemetry and environments | Endpoint, identity, email, cloud, network and SaaS sources; supported products and versions |
| Analyst work | Monitoring, investigation, hunting, threat intelligence, reporting and detection engineering included |
| Response authority | Actions permitted, approval model, severity thresholds, emergency process and evidence supplied |
| Onboarding | Deployment tasks, connectors, licenses, retention, testing, customer labor and implementation fees |
| Commercial mechanics | Overages, true-ups, minimum commitment, term discounts, renewal and price adjustments |
| Service targets | Coverage hours, alert and escalation targets, communication channels and exclusions from the SLA |
| Exit and risk boundaries | Data location, retention, deletion, portability, incident-response limits, add-ons and end-of-life support |
Ask each bidder to price the same inventory and telemetry scope, then request a second scenario showing a 20% increase in users, endpoints or EPS. The exercise reveals whether the quote is stable or highly sensitive to growth. Keep one-time onboarding, recurring subscription, overage exposure and optional response services in separate columns.
Illustrative cost calculations
Published prices can demonstrate how a model works without becoming a forecast. At Red Canary’s listed 2026 rate, 100 endpoints for 12 months would correspond to $12,000 before taxes, negotiated terms or any other scope; ten additional billed units at the stated $10 overage would add $100 for the applicable period. A separate 100-account entitlement at the listed $100 annual rate would be $10,000. These are arithmetic illustrations of the published units, not a quotation or universal market price.
For an event-volume model, moving from the CGI band of up to 999 EPS (£12,750) to 1,000–1,999 EPS (£13,744) increases the listed service price by £994 before excluded SIEM costs. Whether that step is triggered by a sustained average or a brief peak must be confirmed in the framework or order form.
Buyer checklist before signature
- List every protected asset and map it to the contract’s billing unit.
- Attach the telemetry and supported-product matrix, including retention periods.
- Mark each capability as included, optional or excluded: hunting, containment, remediation, forensics and breach support.
- Write the response authority and approval path for normal and emergency cases.
- Specify onboarding tasks, required licenses, customer staffing and implementation charges.
- Define usage measurement, inactive-device treatment, true-ups, overages and invoice disputes.
- Record term, renewal, minimum quantities, cancellation, price changes and unused-capacity rules.
- Confirm SLA targets, escalation contacts, reporting cadence and data location.
- Obtain written rates for add-ons and professional services.
- Document data export, retention and deletion when the service ends.
The best MDR contract is not necessarily the one with the lowest unit price. It is the one whose units, coverage, analyst duties, response powers and exclusions match your environment closely enough that the invoice and the security outcome are both predictable.
Quick Recap
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