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Kogan.com combines products sold directly by Kogan with third-party marketplace listings. Before buying, check who the listing names as seller and read its Warranty & Returns section: Kogan’s change-of-mind option applies only to selected Kogan-sold products, while marketplace purchases follow a different seller contact and escalation path.
What Kogan.com is—and what its scale tells you
Kogan.com Ltd describes itself as an Australian eCommerce company, launched in 2006 and operating in Australia and New Zealand. Its FY2025 annual report says it sells exclusive and third-party brands and operates a curated marketplace with sellers and distributors. That means a purchase on the site may be fulfilled under different seller arrangements; the individual listing is more useful for judging a particular transaction than the Kogan name alone.
As at 30 June 2025, the company reported 3,524,000 Group Active Customers, up more than 35% year on year. Kogan defines this measure as unique customers who bought from Kogan.com or Mighty Ape in the preceding 12 months, rounded down to the nearest thousand. It is a company-reported group activity figure, not a rating of customer satisfaction or evidence of a particular order’s delivery or support experience. Kogan.com Ltd’s FY2025 annual report.
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How to tell who is selling an item
Look at the seller named on the specific product listing before comparing price or placing an order. Kogan’s marketplace listings identify the third-party retailer as the seller. Kogan says marketplace sellers are responsible for their listings, returns and remedies under the Kogan Guarantee, so a marketplace purchase does not have the same first contact as an item sold by Kogan.
- Seller is Kogan: Check the listing’s Warranty & Returns section for the item’s return eligibility and terms.
- Seller is a marketplace retailer: Check the seller’s listing and contact route, and expect to start a return or remedy request with that seller through your order dashboard.
For a fair price comparison, compare like-for-like specifications and warranty terms, and include the delivery and return-shipping costs shown for the exact item. The available policy information does not establish live prices or a current like-for-like price advantage.
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Can you return an item to Kogan?
Kogan’s published 14-day change-of-mind option is limited to selected products sold by Kogan. For an eligible return, Kogan says it issues Kogan.com credit equal to the returned product’s value; delivery charges are excluded. This is not a general cash-refund promise, and the 14-day period does not mean every product or marketplace listing can be returned simply because you changed your mind.
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Check the product page’s Warranty & Returns section before ordering. Kogan says some products are excluded for hygiene, safety or other reasons. For a third-party marketplace item, the ACCC’s March 2025 policy snapshot describes no change-of-mind return for third-party items, while selected Kogan-sold items had a 14-day option. That report is a dated comparison; use the live listing and current Kogan policy for a purchase decision. ACCC, Digital platform services inquiry: Final report.
Rank #3
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- What You Get: Anker USB-C Hub (7-in-1), welcome guide, 18-month warranty, and our friendly customer service.
What to do if a marketplace purchase needs a remedy
- Open the order in your account dashboard and contact the marketplace seller using the order’s contact route.
- Explain the issue and request a resolution. Keep the order details and relevant messages in the dashboard so you can refer to them.
- If the seller has not offered a satisfactory resolution within three working days, Kogan’s published process says you may request escalation to Kogan Customer Care.
This is Kogan’s stated process, not a guarantee that every case will be resolved within a particular total time. For a Kogan-sold item, use the support route in your order account and the item’s stated warranty and return terms.
How faulty-product support works
Kogan describes faulty-product support as an online process through the account dashboard. It may begin by troubleshooting remotely. If an assessment requires the product to be returned, Kogan says it will arrange return shipping at no cost; larger items may be assessed on-site. The company says it has no physical retail stores for faulty-product returns. These are the retailer’s published procedures, not independently measured response times or a guarantee of a particular outcome. Kogan.com Guarantee & Return Policy.
Rank #4
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What the available service-quality evidence does—and does not—show
The evidence does not establish a representative current customer-satisfaction rating or an overall delivery-performance rate for Kogan.com. Customer counts and company revenue figures cannot substitute for either measure, so they do not support a general verdict about how reliably retail orders arrive or how customers rate their experience.
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Quick Recap
Best Value
- 5-in-1 Connectivity: Equipped with a 4K HDMI port, a 5 Gbps USB-C data port, two 5 Gbps USB-A ports, and a USB C 100W PD-IN port. Note: The USB C 100W PD-IN port supports only charging and does not support data transfer devices such as headphones or speakers.
- Powerful Pass-Through Charging: Supports up to 85W pass-through charging so you can power up your laptop while you use the hub. Note: Pass-through charging requires a charger (not included). Note: To achieve full power for iPad, we recommend using a 45W wall charger.
- Transfer Files in Seconds: Move files to and from your laptop at speeds of up to 5 Gbps via the USB-C and USB-A data ports. Note: The USB C 5Gbps Data port does not support video output.
- HD Display: Connect to the HDMI port to stream or mirror content to an external monitor in resolutions of up to 4K@30Hz. Note: The USB-C ports do not support video output.
- What You Get: Anker 332 USB-C Hub (5-in-1), welcome guide, our worry-free 18-month warranty, and friendly customer service.
How to decide whether a Kogan listing suits you
- Confirm whether Kogan or a third-party retailer is the named seller.
- Read the listing’s Warranty & Returns section and confirm any change-of-mind eligibility before paying.
- For an eligible change-of-mind return, account for the Kogan.com credit remedy and excluded delivery charges.
- For a marketplace listing, check the seller contact route and understand that the seller is the first contact for a remedy request.
- Compare the full delivered cost, warranty and specifications with equivalent listings elsewhere rather than relying on a headline price alone.
Product prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on Amazon at the time of purchase will apply.
