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California residents can use the state’s Delete Request and Opt-Out Platform (DROP) to send one deletion request to participating active data brokers. The state platform opened to consumers on January 1, 2026; brokers began retrieving and processing requests on August 1, 2026. It is a California process—not a nationwide deletion service—and it does not erase information from every company or website.
What California’s Delete Act does
California Senate Bill 362, known as the Delete Act, was signed into law on October 10, 2023. It established DROP, a state-administered way for a California resident to make a single request to covered data brokers rather than contact each one individually. The California Privacy Protection Agency (CPPA) says consumers could begin submitting requests on January 1, 2026.
The law applies to covered data brokers, not every business that holds personal information. In general, a data broker knowingly collects and sells personal information to third parties about consumers with whom it has no direct relationship. Statutory exclusions and exceptions apply, including for certain entities regulated under other laws. The CPPA’s Frequently Asked Questions explains the scope and exclusions.
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1Repair Windows errors before they cause bigger problems2Fix the driver behind crashes, sound loss and screen glitches3Clear out junk files and repair common Windows errorsHow to submit a DROP request
- Open the state platform. Start at the California Data Broker Registry, the CPPA’s official registry and consumer entry point for DROP.
- Follow the platform’s identity and request steps. Provide the information the state platform requires to submit and route your request. Use the official site rather than assuming a private service is necessary.
- Allow brokers to retrieve and process it. Your submission is routed to active brokers through the mechanism; each broker must retrieve requests, try to match them to its records, and process applicable requests.
The CPPA’s data broker guidance describes broker obligations and current process details. Check the state pages for the latest instructions and any edge cases before submitting.
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When brokers act—and what the 45-day rule means
Consumers could submit requests beginning January 1, 2026, but brokers’ duty to access DROP and begin processing requests started August 1, 2026. Brokers must access the mechanism at least once every 45 days, subject to limited exceptions. That interval is the required access cadence; it is not a promise that every consumer’s information will be deleted within 45 days of submission.
The CPPA’s November 13, 2025 announcement said brokers report request statuses within 45 days of retrieval. The start of broker processing in August did not prevent consumers from submitting requests earlier in the year.
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What gets deleted, and what may remain
A broker’s duty concerns personal information it can match to the consumer, and the duty is subject to legal exceptions. The CPPA says matched information includes associated inferences. The statute also restricts a broker’s sale or sharing of new personal information after it has deleted a consumer’s information, subject to statutory exceptions and the consumer’s ability to request otherwise. See the Delete Act statute for the legal text.
DROP is not a universal eraser. It is directed at covered brokers participating in the state mechanism; it does not, by itself, remove records held by every organization, public-record source, or website with which a consumer has a direct relationship. A request also depends on a broker’s ability to match the submitted information to its records and on the law’s exceptions.
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DROP versus a commercial removal service
The state platform is the evidence-backed starting point for California residents. A commercial service may offer additional assistance, but the available official materials do not establish the performance of any particular service. If considering one, verify what it covers beyond registered data brokers, how it handles non-broker sites and public records, what proof of completion it provides, whether it follows up when information reappears, and how it handles cancellation and your data.
Independent reader supportYour contribution helps us test, update, and keep practical guides available for everyone.What enforcement shows—and does not show
On January 8, 2026, the CPPA announced a $45,000 penalty against one company for failing to register as a data broker, along with an order to stop selling Californians’ personal information. That is a specific enforcement action, not a general penalty amount for every violation and not evidence that every deletion request will succeed.
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