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Run a controlled, no-money exercise that presents employees with an urgent synthetic voice request and measures whether they stop, independently verify the caller, refuse unsafe actions, escalate, and preserve evidence. A familiar voice is not an authentication factor: before anyone sends money, credentials, an MFA code, or sensitive data, require a callback through a known-good channel or another independent approval path.
What the drill should prove
The exercise is not a contest to identify an artificial voice. It tests whether your process still works when the voice sounds exactly like a trusted executive, supplier, colleague, or relative. Define the expected behavior before sending the first message:
- Recognize urgency and unusual requests as warning signs.
- Stop the conversation without clicking, downloading, paying, sharing credentials, or disclosing an MFA code.
- Verify identity through a phone number, directory entry, or other channel that the caller did not provide.
- Notify the right security, finance, and management contacts.
- Preserve the original message and enough detail to investigate or report it.
There is no universal passing score or reliable detection-accuracy number. Set organization-specific pass conditions for each behavior, such as “callback completed before payment approval” and “original audio retained with its timestamp.”
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Build a realistic but safe scenario
Use the current attack pattern
The FBI’s May 15, 2025 alert described malicious actors impersonating senior U.S. officials since April 2025 with text and AI-generated voice messages. Build your inject around the same sequence: a voice call or memo, urgency, a request to move to another messaging platform, a malicious link, or a demand for money, credentials, account access, or an MFA code. You can combine several cues, but document which ones the exercise is testing.
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Choose a controlled voice asset
Use a synthetic voice or a facilitator reading a script. Do not capture or clone a real employee’s private voice sample without written authorization. Do not use real funds, passwords, production recovery codes, or live MFA prompts. Label the exercise internally, keep the participant list small at first, and establish a stop word that ends the simulation immediately if someone becomes confused about whether it is real.
Write the pretext
Give the caller a plausible role and a specific business outcome: an executive supposedly needs an urgent transfer, a supplier wants a bank-detail change, or a manager asks for a one-time login code. Include a new phone number or account, a time pressure, and a reason the normal process cannot be followed. The pretext should be believable enough to test judgment without relying on private information that participants should not have seen.
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Run the exercise step by step
- Brief the control team. Assign an exercise director, observer, facilitator, finance or payment owner, security contact, and a person responsible for evidence. Tell observers what counts as an unsafe action and how to record it.
- Deliver the first contact. Send the voice memo or place the simulated call to a small pilot group. Record the delivery time, recipient, wording, phone number or account, and every decision. Do not coach participants during the contact.
- Watch for the pause. A participant who immediately follows the instruction has failed the relevant behavior even if the voice later proves genuine. A participant who stops and asks for an independent check has demonstrated the behavior you want.
- Require out-of-band verification. The expected action is to end or pause the conversation, locate a known-good number independently, and call back. Never call the number supplied in the suspicious message. The FBI warns that cloned voices can sound nearly identical and recommends independent verification.
- Test escalation. Ask who receives the report, who can freeze a payment or account, who contacts the purported executive or supplier, and who decides whether legal, communications, insurers, regulators, law enforcement, or the FBI’s Internet Crime Complaint Center (IC3) should be notified.
- Preserve exercise evidence. Retain the original audio or message, headers and metadata when available, originating number or account, timestamps, payment instructions, links, and the participant’s transcript or notes. Store it where investigators can retrieve it without altering the original.
- Add a second inject. After the first report, send a follow-up SMS asking the participant to move to Signal, WhatsApp, Telegram, or another platform, or provide a link. This tests whether the team recognizes a campaign rather than treating each message as an isolated event.
Make the response path easy to remember
Publish a short rule beside payment and help-desk procedures:
- Stop: end the call or pause the message thread.
- Do not act: do not click, download, pay, change bank details, reveal a password, or read an MFA code to anyone.
- Verify: use a known directory number, an established ticket, or a face-to-face confirmation. Use a second approver for high-value or unusual transactions.
- Notify: contact security and the relevant finance or account owner using the published escalation route.
- Preserve: keep the audio, message, number, timestamps, links, and instructions exactly as received.
MFA remains important for protecting accounts, but it cannot prove that a voice is genuine. An employee should never disclose an MFA code to a caller or message sender.
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Measure the behaviors that matter
| Measure | What to record | Example organization-specific pass condition |
|---|---|---|
| Recognition | Time from delivery to pause or report | Participant identifies the unusual request before taking action |
| Verification | Whether an independent callback or second approval occurred | No payment, credential, or MFA disclosure before verification |
| Escalation | Correct security, finance, and management contacts | Report reaches the designated owner without relying on the suspicious channel |
| Evidence | Completeness and preservation of original artifacts | Audio, number, timestamps, instructions, and links are retained |
| Recovery | Ability to freeze a payment or account and communicate internally | Owners and decision authority are identified during the exercise |
Do not convert these examples into an industry-wide score. Leadership should set thresholds based on transaction risk, staffing, and regulatory obligations.
Where detection technology fits
The FTC describes three broad defensive layers: upstream authentication, real-time detection or monitoring, and post-use evaluation of existing audio. Their effectiveness varies. Watermarks can be removed or altered, and there is no single solution that prevents every voice-cloning harm. Treat a detector or authenticity signal as a reason to trigger human verification, never as authorization by itself.
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| Control | Useful role | Limitation to test |
|---|---|---|
| Independent callback | Separates identity verification from the suspicious voice channel | Fails if staff use a number supplied by the caller or an outdated directory |
| Dual approval and payment controls | Stops one pressured employee from releasing funds or changing account details | Approvers can be socially engineered unless they use independent confirmation |
| MFA | Reduces the impact of stolen passwords | Does not authenticate the voice; codes must never be read to a caller |
| Real-time detection | Can flag suspicious audio for additional review | False positives and false negatives make it unsuitable as the sole decision |
| Watermarking or provenance signals | May provide context about how media was created | Signals can be missing, altered, or stripped |
| Training and tabletop practice | Builds a repeatable pause-and-escalate habit across departments | Skills decay unless exercises and procedures are repeated |
Include leadership and continuity owners
A deepfake incident can halt payments, customer support, account recovery, and executive communications. The joint NSA, FBI, and CISA deepfake bulletin issued September 12, 2023 recommends preparation and response practices that involve more than the security operations center. Follow CISA’s tabletop approach by including senior management and the people who make major-incident decisions, along with finance, legal, communications, IT, human resources, and business-continuity owners.
Ask these participants who can authorize an emergency payment freeze, who maintains the authoritative executive contact list, how an executive’s travel or absence is communicated, and which channel remains trusted if corporate email or collaboration accounts are compromised.
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Debrief and remediate
Within a day, review the timeline while memories are fresh. Discuss recognition time, whether anyone clicked or disclosed information, whether the callback directory was current, how quickly the report reached the right owner, and whether the evidence was complete. Avoid blaming an individual; fix the process that made the unsafe action seem reasonable.
- Update callback directories and require independent confirmation for bank-detail changes and unusual transfers.
- Clarify that no employee, executive, supplier, or help-desk agent may request an MFA code by voice or message.
- Publish one escalation route with a backup when the primary contact is unavailable.
- Verify that payment and account-freeze authority is available outside normal business hours.
- Repeat the exercise after remediation, changing the channel or pretext so participants practice the behavior rather than memorize the script.
If a real event occurs
IC3 reports that AI-generated audio can impersonate relatives or public figures, request urgent financial assistance, or help criminals obtain bank access. Preserve names, phone numbers, addresses, email addresses, transaction dates and amounts, account details, receiving institutions, cryptocurrency addresses, the initiating channel, the exact request, and everything disclosed before filing an incident report. Contact your internal security and financial-fraud teams immediately; they can determine whether to notify the bank, insurer, regulators, law enforcement, or IC3.
FBI Special Agent in Charge Robert Tripp summarized the risk: “As technology continues to evolve, so do cybercriminals’ tactics. Attackers are leveraging AI to craft highly convincing voice or video messages and emails to enable fraud schemes against individuals and businesses alike.”
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