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Start with the company that actually supplied your ride, then use its current privacy-rights form or account controls. Choose one request—access/download, deletion, correction, or another right—and identify the account email and trip details. If you were not a passenger but an exterior camera may have recorded you, use the operator’s separate camera-data process and provide the exact location, date, and time.
Do not assume that deleting an app account erases every ride, payment, safety, or legally retained record. What you can obtain or delete depends on the operator, the data’s architecture, your jurisdiction, and retention obligations.
1. Identify the operator and the data relationship
A robotaxi booking may involve an app company, an autonomous-vehicle operator, a fleet owner, or a local partner. The company shown on your receipt is a useful starting point, but check the ride details, privacy notice, and terms for the service that actually controlled the trip data. This matters because a standard account request may not cover data held by an autonomous-vehicle partner.
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- Rider or account holder: You can normally ask for information associated with your account, such as trip history, pickup and drop-off locations, route details, device location, contact information, payment information, and any in-vehicle material the operator says it processes.
- Pedestrian, cyclist, driver, or other bystander: An exterior camera request is a different workflow. You may need to identify the precise place and time at which a vehicle could have captured you.
- Passenger using someone else’s account: The account holder may have to submit the request or help verify the trip. State your relationship rather than claiming ownership of an account you do not control.
Choose the right request
| Request | What it does | What to specify |
|---|---|---|
| Access or download | Asks what personal information is held and, where available, a copy or export. | Account email, trip date, approximate time, and the categories or trip you want. |
| Deletion or erasure | Asks the business to remove information it is permitted to delete. | Account identifier and whether you want the account closed, particular trips removed, or both. |
| Correction | Asks the business to fix inaccurate account or trip information. | The incorrect field and the corrected value, with supporting detail if requested. |
| Camera-data request | Asks about footage in which a non-rider may appear. | Specific intersection or address, date, and most precise time possible. |
| Opt-out or preference change | Changes a legally available sharing, sale, advertising, or communication preference. | The preference and the account or device to which it applies. |
These are separate rights. Asking to delete an account does not automatically request a copy of the data first, and an access request does not instruct the operator to erase anything.
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2. Prepare the information that lets the company find your record
Before opening a form, gather the smallest amount of information needed to locate and verify the request. Keep a copy of your receipt, booking confirmation, and any confirmation number.
- The email address or phone number linked to the rider account.
- The trip date, approximate start time, pickup and drop-off points, and receipt or booking number.
- The city or service area, especially where the operator runs in multiple regions.
- For an exterior-camera request, the intersection or street address, date, and narrowest time window you know. A license plate can help when the form permits it, but do not invent one.
- The exact right you are exercising: access, deletion, correction, camera footage, or another option shown by the operator.
Provide only information necessary for verification. Do not upload unrelated identity documents, faces, payment-card numbers, or a complete travel history when a narrower identifier will work. A company may ask follow-up questions or identity-proofing information; submit it through the operator’s official channel, not through an unsolicited message.
3. Use the general account-holder workflow
- Open the operator’s privacy policy or privacy-rights page. Look for labels such as Privacy Choices, Your Privacy Rights, Data Request, Download My Data, or Delete Account. The page may direct you to a web form, an email address, a toll-free number, or in-app controls.
- Select one or more specific rights. If you need a copy before deciding about deletion, submit access first or clearly ask for both in the same form. Keep the wording unambiguous.
- Identify the account. Use the contact name and email connected to the account, and list the relevant trip date or dates.
- Describe the scope. Say whether you want all account information, one trip, payment and receipt records, route and location information, or a particular video category. If you do not know the category name, describe the event in plain language.
- Complete verification. The business may send a confirmation link, ask questions, or require information reasonably necessary to confirm you are the person concerned.
- Save proof of submission. Keep the confirmation page, ticket number, date, and a copy of what you submitted. These details are useful if the operator asks you to clarify the scope or you need to follow up.
- Review the response. Check whether the response covers the requested trip, explains any withheld categories, and distinguishes deletion from retention required for legal, safety, accounting, fraud, dispute, or ongoing-service reasons.
4. Waymo requests
Waymo’s privacy-rights support page provides an account-holder form for downloading or deleting data and asks for the contact name and email associated with the Waymo account. Start at Waymo’s privacy-rights support page, then choose the request type and identify the relevant trip. Waymo’s help article also says riders can use account controls to view or edit trip history, update account information, change location permissions, or delete the account; labels can vary with the app version. See Waymo’s account-help article.
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Requesting a copy or deleting account data
- Open the Waymo privacy-rights page and choose the download/access or deletion route.
- Enter the account contact name and the email linked to your Waymo account.
- State whether the request concerns all account data or a defined trip or category, such as trip history, location information, or payment records.
- Complete any identity verification and retain the confirmation.
- If you also want the account removed, say so separately. Treat account closure and deletion of particular records as distinct requests.
Requesting footage from an exterior camera
If you were outside the vehicle and believe a Waymo exterior camera captured you, use the external-camera data-subject request form reached from Waymo’s support page, not the ordinary rider-history workflow. The form asks for your email, request type, a specific intersection or address, the date, and the most specific time possible. A license plate is optional where the form offers that field.
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Waymo says an access response may be approximately 30 seconds of blurred video. It also warns: “Precision with regard to location, date, and time is critical for us to be able to service your request.” A broad statement such as “the car passed me downtown sometime last week” may not identify a retrievable clip. Use a narrow time window, name the nearest intersection, and explain what you were doing or wearing only when that helps distinguish you.
Waymo timing, verification, and limits
Waymo says a response may take up to 30 days, with additional time possible in some cases and notice if it extends. It may ask follow-up questions or verify identity. Its guidance also says legal or security requirements, or the need to keep providing a requested service, can limit fulfillment. A denial or partial response should explain the applicable limitation; keep that explanation with your request record.
5. Tesla Robotaxi data
Tesla’s Robotaxi privacy notice describes a different data architecture from an ordinary account-based trip ledger. It says some vehicle data may not be associated with a rider’s Tesla account, may be encrypted so Tesla cannot decrypt it, or may remain inaccessible unless a specified condition occurs, such as a safety event, rider consent, or another applicable legal basis. Read the current notice at Tesla’s Robotaxi Privacy Notice.
What that means for an access request
You can still use the privacy controls Tesla makes available through device permissions, in-app settings, communication preferences, and the Tesla Account, subject to applicable local law. However, do not promise yourself that account deletion will produce every underlying vehicle sensor file. First ask what data is associated with your account and what categories are held separately or protected by the notice’s access conditions.
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How to write the request
- Identify the Tesla account or booking identity used for the ride.
- Give the date, approximate time, city, and receipt or booking details.
- Ask for the specific categories you need, such as account records, trip metadata, or a safety-event record, rather than simply requesting “all vehicle data.”
- Ask Tesla to identify data it cannot provide and the reason—lack of account linkage, encryption, an unmet event condition, or another legal restriction.
- If requesting deletion, ask which account-linked records can be erased and which must be retained or are not technically retrievable.
6. Lyft and rides involving autonomous-vehicle partners
Lyft’s privacy policy applies to Lyft users and mentions its “Freenow by Lyft” autonomous-vehicle program in the UK, which has a separate privacy notice. A Lyft account holder can use the privacy page and account settings to access information or submit an account-deletion request. Check the ride receipt, app, and ride-specific notice before assuming Lyft is the only controller. The policy is available at Lyft’s Privacy Policy.
Retention of rides and payments
Lyft states that it retains transactional information such as rides and payments for at least seven years to perform legitimate business functions, including accounting for tax obligations. That statement appears in the policy updated July 1, 2026. It is not a promise that every Lyft record is kept for exactly seven years, nor does it establish a retention period for every autonomous-vehicle partner.
When a partner supplied the vehicle
For a separately branded or international autonomous service, identify the operator and controller shown in the receipt or notice. Submit a request to each business that holds relevant information. A Lyft account request may cover your Lyft account and transaction records while a partner’s notice governs vehicle telemetry, cabin material, or exterior-camera data. Ask each company to state which categories it controls and where a separate request is required.
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7. California requests and the 45-day response guidance
If California law applies to you, the California Privacy Protection Agency advises consumers to read the business privacy policy, choose the right they want to exercise, and use the listed web form, email address, or toll-free number. Its guidance is at California’s privacy-request page.
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- Find the operator’s privacy policy and request channel.
- Choose access, deletion, correction, or another available right.
- Submit the request with the account or trip details needed for verification.
- Track the date and confirmation number.
- Expect a response within 45 days under the agency’s consumer guidance. A business may contact you if it needs more time.
The 45-day figure is California guidance, not a universal deadline for every country, state, operator, or request type. The agency also says consumers generally must submit a separate request to each business holding their information: “You still have to submit a separate request to each business you have provided your personal information to.” Its DROP tool is for registered data brokers and does not replace a privacy request to the robotaxi operator.
Independent reader supportYour contribution helps us test, update, and keep practical guides available for everyone.8. Why deletion may not erase every record
Deletion rights are subject to exceptions. An operator may need to retain information for tax and accounting records, legal or regulatory compliance, fraud prevention, trust and safety, collision or safety investigations, disputes, insurance, security, or an ongoing service you still request. A backup or safety-event record may also follow a different retention schedule from the account profile.
Ask the company to separate three outcomes in its answer:
- Deleted: categories removed from active systems.
- Restricted or retained: categories kept for a stated legal, safety, accounting, dispute, or service reason.
- Not linked or not accessible: data the operator says is outside the account, encrypted, or available only after a specified event or legal basis.
Do not treat removal of the app, sign-out, or cancellation of a subscription as proof that the operator completed a privacy deletion request. Request written confirmation of the scope and any retained categories.
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9. A precise request template
Adapt the following text to the operator’s form. Keep the scope narrow enough to verify, but broad enough to cover the information you actually need.
Request type: Access / deletion / correction (choose one or more)I am the rider or account holder for the trip on [date] at approximately [time] in [city]. The account email is [email]. Please [provide a copy of / delete] the following: [specific categories or trip]. Please identify any information you cannot provide or delete and the reason, including any legal, safety, accounting, dispute, retention, encryption, or account-linkage limitation.For a non-rider camera request, replace the trip description with the exact intersection or address, date, and narrowest time window. State that you may appear in exterior-camera footage and request the operator’s available access or deletion process for that capture. Do not claim that a particular vehicle recorded you unless you have a factual basis.
10. After you submit
Track the response
Record the submission date, request category, operator, confirmation number, identity-verification steps, response date, and any stated extension. Save the original response and any download in a secure location. If a download contains location history, payment information, or video, protect it like any other sensitive personal record.
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- Read the scope you submitted and compare it with the categories answered.
- Ask a focused follow-up naming the missing trip, date, or category.
- Request an explanation for each withheld category rather than resubmitting an identical broad request.
- If the operator identifies a partner or separate controller, submit a new request to that business.
- For a California request, keep the response and timing record if you need to use the regulator’s consumer-privacy information or seek legal advice.
If you no longer control the account email
Tell the operator that the original email is unavailable and ask which alternative verification it accepts. Do not create a new account merely to make the old trip appear in a different profile; that may not link the historical record and can complicate verification.
11. Common mistakes and fixes
| Mistake | Why it fails | Better approach |
|---|---|---|
| Sending a rider request for a bystander video | The operator searches the account ledger rather than exterior-camera events. | Use the camera-data form and provide exact place and time details. |
| Requesting “everything” without a trip date | The company may not be able to identify the relevant event or may ask repeated questions. | Give the account email, date, city, approximate time, and categories. |
| Assuming account deletion erases payments and safety records | Retention exceptions or separate systems may apply. | Ask for the deletion scope and a list of retained categories and reasons. |
| Using one request for every company involved | Each business may control a different dataset. | Identify each controller and submit separate requests where required. |
| Treating a stated timeline as an industry rule | Waymo’s 30-day statement and California’s 45-day guidance have different sources and scope. | Quote the operator and jurisdiction separately and track the applicable date. |
| Uploading excessive identity information | It creates another privacy risk and may exceed what verification requires. | Provide only the requested verification data through the official channel. |
12. A quick decision guide
- You rode and want a receipt, route, or account record: use the account-holder access form or account controls, starting with the operator named on the receipt.
- You rode and want the account closed: submit deletion through the operator’s privacy page and ask separately what trip, payment, safety, and legal records will remain.
- You were outside the vehicle: use the external-camera process, with a precise address, date, and time.
- The vehicle data is not visible in your account: ask whether the operator’s notice says it is unlinked, encrypted, event-triggered, or controlled by a partner.
- You used a service in California: follow the operator’s process, note the 45-day California response guidance, and submit a separate request to each relevant business.
The practical rule is simple: identify the real operator and controller, choose the exact privacy right, supply verifiable trip or camera details, and treat any stated retention or technical limitation as part of the answer rather than assuming deletion is universal.
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