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Report the response through the AI service’s built-in feedback control, but first preserve the exact prompt and answer and deal with any immediate danger. Choose an accuracy or safety category for a false, unsafe, or offensive answer. Use the provider’s separate legal-reporting route when the concern involves unlawful content or a terms-of-service issue. Before submitting, check what conversation text, uploads, or connected-app data will be sent.
The buttons differ by product, account, device, and country. The instructions below cover ChatGPT, Gemini Apps, and Microsoft Copilot using their published support guidance.
1. Handle immediate risk before filing a report
An AI answer is not an emergency-response service. If someone may be injured, poisoned, defrauded, exposed to violence, or otherwise in immediate danger, contact appropriate local emergency services, a qualified professional, or another trusted person first. Do not wait for a platform to review a feedback form. The provider documentation covered here does not establish one universal emergency-reporting channel.
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2. Preserve the incident without spreading private information
Save enough context for the provider to identify what happened, then remove unrelated confidential material where possible. A report is stronger when the reviewer can see the exact wording rather than a paraphrase.
- Record the service and interface. Note the product name, whether you used a web page or mobile app, and the model or version if the interface displays one.
- Copy the exact prompt and response. Preserve the surrounding turns needed to understand the answer. Keep the date and approximate time, including the time zone when a deadline or continuing impact matters.
- Save supporting identifiers. Keep a conversation URL, shared link, message link, screenshot, or the citations and links supplied by the AI. A screenshot can preserve wording or a button that later changes, while a conversation link may help the provider locate the exchange.
- Separate evidence from speculation. Mark the specific false claim, dangerous instruction, offensive statement, targeted person, or possible rule violation. Do not claim that the model had a particular motive unless you have evidence.
- Minimize exposure. Redact unrelated names, account numbers, health details, confidential business information, and other people’s private data when the reporting form allows it. Keep the original record securely in case you need it for a professional, regulator, employer, or legal adviser.
3. Pick the right reporting route
A response-level thumbs-down or flag is normally the direct route for a quality or safety problem in the answer itself. A legal or terms-of-service concern may require a different form. Do not treat ordinary feedback as a formal legal notice.
| Concern | Best starting point | What to explain | Important qualification |
|---|---|---|---|
| Inaccurate or misleading answer | Thumbs-down, bad-response, or feedback control attached to the response | Quote the false statement, explain why it is wrong, and link an authoritative correction when available | Interface names and categories vary |
| Unsafe, offensive, or harmful advice | Response-level safety or abuse category | Describe the instruction or content, who could be harmed, and whether anyone acted on it | Address immediate danger separately; do not wait for review |
| Possible unlawful content or terms violation | Provider’s legal or content-reporting form | Identify the content, relevant legal or policy concern, location, and supporting evidence | A normal thumbs-down is not necessarily a formal legal notice |
| Privacy or confidential-data exposure | Provider feedback plus the provider’s privacy or legal channel when applicable | State what personal or confidential information appeared and why disclosure is a concern | Check the submission notice before sending more sensitive material |
4. Report a ChatGPT response
Use the control on the message
- Open the conversation on ChatGPT web, iOS, or Android.
- On the problem message, tap or click the thumbs-down control.
- Choose Safety or Legal concern, select the closest reason, and follow the prompts.
- Describe the precise error or harm. Include a reliable correction or source when the problem is factual, and mention any immediate impact.
OpenAI’s Help Center also provides a content-reporting webform for conversations, shared links, responses, GPTs, or forum posts that may violate its Terms of Use or applicable law: Reporting content in ChatGPT and OpenAI platforms. Use that route when the issue is legal or a broader content violation rather than only an incorrect answer.
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5. Report a Gemini Apps response
Send response feedback on a computer
- Under the Gemini answer, click Good response or Bad response.
- Choose the reason that best matches the problem.
- Enter a concise explanation, identifying the exact false claim, unsafe advice, offensive content, or other concern.
- Choose whether to include uploaded files or images, then submit the feedback.
Google’s instructions are in Gemini Apps Help: Send feedback or report a problem. Response feedback requires sign-in, and some work or school accounts cannot add extra feedback or attachments.
Understand what Gemini feedback can include
Google warns that submitting feedback adds the associated conversation, including your prompts and Gemini responses. It may also include uploaded content or personal content Gemini obtained from Connected Apps, subject to Google’s privacy policy. Review the material in the conversation before submission and avoid adding unnecessary sensitive information. If the form offers an attachment choice, include only what helps establish the problem.
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Use the legal path for a legal issue
For a legal concern about a Gemini web response, select More, then Report legal issue. Use this instead of relying only on the ordinary response rating when the issue involves unlawful content or another formal legal concern.
Google’s guidance states: “Gemini can hallucinate and present inaccurate information as factual.” Google advises double-checking responses about people and not relying on Gemini as medical, legal, financial, or other professional advice. For an inaccurate answer, its guidance directs users to thumbs-down feedback. See Gemini Apps Help: Learn about responses from Gemini Apps.
6. Report a Microsoft Copilot response
Use feedback in the web or mobile interface
- On Copilot web or mobile, open Settings and choose Give feedback, or select the flag icon below the response when it appears.
- In the Copilot mobile app, you can also long-press the response and choose Report.
- Explain what is inaccurate, incomplete, inappropriate, unsafe, or otherwise concerning. Include the relevant response and context without unnecessary private data.
- Submit the report through the displayed prompts.
Microsoft documents these options in its Privacy FAQ for Microsoft Copilot. Microsoft says trained AI experts may review conversations to build, evaluate, and improve model accuracy and safety. Its warning is direct: “AI can make mistakes, and third-party content on the internet may not always be accurate or reliable.” Check cited sources and double-check facts before acting.
7. Write a report that a reviewer can act on
Provider forms differ, but the following structure makes a report specific without turning it into an argument about the model’s intentions.
| Report element | Useful detail | Example wording |
|---|---|---|
| Where | Service, app or web, model label, and conversation or message link | “Gemini web app; conversation link attached; model label shown in the interface.” |
| When | Date and approximate time; add time zone for a deadline or ongoing incident | “15 October 2026, about 14:20 UTC.” |
| What happened | Exact prompt and output, with enough surrounding turns | “I asked [question]. The answer stated [exact claim].” |
| Why it is wrong or harmful | One identifiable claim, instruction, person, or policy issue | “The dosage instruction conflicts with the medicine’s official label and could cause an overdose.” |
| Correction | Authoritative source, official record, or qualified professional’s explanation | “The national regulator’s guidance says [correction]; link attached.” |
| Impact and urgency | Whether anyone acted on it, remains at risk, or needs a correction quickly | “No one has acted; I am reporting before sharing it.” |
| Privacy review | What you removed and what the provider still needs to see | “Unrelated names and account numbers were redacted.” |
Short report template
Service/interface: [name and web or mobile app]
Date/time/time zone: [date and approximate time]
Prompt: [exact prompt]
Problem response: [exact text or attached screenshot]
Specific concern: [false claim, unsafe instruction, offensive content, or legal issue]
Evidence or correction: [authoritative source, if available]
Impact: [whether anyone acted or faces immediate risk]
Privacy note: [unrelated sensitive material removed]Use the template as a checklist, not as a reason to paste information the provider does not need. If the output contains another person’s private information, describe the exposure and preserve only the minimum necessary evidence.
8. Decide what evidence to attach
For a factual error
Quote the exact statement and provide a reliable source that directly addresses it. An official agency, court, manufacturer, university, professional body, or primary document is generally more useful than a page that merely repeats the claim. Explain the conflict in one or two sentences so the reviewer does not have to infer it.
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Identify the instruction or expression, the foreseeable harm, and the people or group affected. If the advice could cause physical, financial, or emotional harm, state whether anyone followed it. Avoid reposting graphic or abusive material publicly just to demonstrate the problem; send it through the provider’s reporting channel instead.
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9. Protect privacy when providers collect conversation context
Feedback systems may attach more than the single answer you intended to rate. Gemini’s published notice specifically describes inclusion of the associated conversation, prompts, responses, uploaded content, and personal content obtained from Connected Apps. Other services may also retain conversation context according to their notices. Read the confirmation or privacy text immediately before submission.
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- Start a clean conversation for future testing instead of placing real account numbers, medical records, passwords, private keys, or confidential client data in a prompt.
- Redact unrelated bystanders’ names, contact details, addresses, images, and identifying records from screenshots when possible.
- Do not upload a whole file when a short excerpt proves the error.
- Keep an unredacted original securely and separately if it may be needed for a formal complaint or professional review.
- Do not assume that deleting a chat after reporting retracts material already submitted; check the provider’s privacy controls and notice.
10. What happens after you submit
A feedback report is a signal for quality, safety, or policy review, not a guaranteed service ticket. The provider pages cited above do not promise a universal response time, personal reply, correction, removal, or specific outcome. Save the report confirmation if one appears, but continue using an authoritative source for any decision that cannot wait.
If the answer remains available and creates continuing harm, preserve its URL and report each distinct location through the appropriate route rather than repeatedly submitting identical forms. If someone acted on the advice, document the real-world consequences and contact the relevant professional, organization, regulator, or legal adviser. Do not publish personal information in a public post merely to attract attention to the report.
11. Avoid repeating the harm while investigating
Do not treat a model’s confident tone, citations, or detailed steps as proof. Check whether links resolve to the claimed source, whether the source actually supports the sentence, and whether dates, jurisdictions, product versions, and names match your situation. A fabricated citation is itself useful evidence: record it exactly and note that the linked source does not contain the claimed information.
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When comparing answers from different systems, use the comparison only to identify questions for verification. Agreement between two AI systems is not independent confirmation. For high-stakes subjects, consult the relevant official publication or a qualified person before taking action.
12. Provider route at a glance
| Service | Response-level control | Separate legal/content route | Context or account notes |
|---|---|---|---|
| ChatGPT / OpenAI | Message thumbs-down, then Safety or Legal concern | OpenAI content-reporting webform for conversations, shared links, responses, GPTs, or forum posts that may violate terms or law | Reported domains and other content may be reviewed by the Model Quality team; no universal outcome is promised |
| Gemini Apps / Google | Good response or Bad response below the answer | More → Report legal issue for a legal issue on a web response | Sign-in is required; some work or school accounts cannot add extra feedback or attachments; feedback can include conversation and connected content |
| Microsoft Copilot | Give feedback in Settings, flag icon, or mobile long-press → Report | Use the legal or organizational route applicable to the specific deployment when the issue is formal or contractual | Microsoft says trained AI experts may review conversations; web and mobile controls can differ |
13. When the provider is not listed
Look for a thumbs-down, flag, “Report,” “Send feedback,” or “Help” control attached to the answer. Then check the service’s official support or legal page for a separate route covering unlawful content, privacy, copyright, or terms violations. Record the provider name, product edition, interface, and country because an employer’s or school’s AI deployment may use different administrators and retention rules than a consumer app.
If no reporting control exists, use the provider’s official support or legal contact listed in its own product documentation. Avoid guessing an email address or sending sensitive evidence to an unverified third party. The same recordkeeping, privacy, and independent-verification practices still apply.
Frequently asked questions
Is a thumbs-down report a legal complaint?
Usually not. It is primarily response feedback. When the concern may involve unlawful content or a terms-of-service violation, use the provider’s designated legal or content-reporting route and supply the information that route requests.
Should I include the entire conversation?
Include enough surrounding context to identify the error, but remove unrelated private or confidential material. Check the submission notice: Gemini says its feedback can include the associated conversation, prompts, responses, uploads, and personal content from Connected Apps.
What if the AI answer has no citation?
Report the exact claim anyway. Explain why it is false or dangerous and attach an authoritative correction if one is available. A missing citation does not prevent a useful report.
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Can I report an answer after someone acted on it?
Yes. State what happened and how urgent the risk is, but contact the relevant medical, legal, financial, safety, or emergency support immediately rather than waiting for platform review.
Will the provider tell me what it did?
Do not assume so. The cited guidance does not establish a universal reply, review deadline, correction, removal, or other outcome.
Frequently Asked Questions
Is a thumbs-down report a legal complaint?
Usually not. It is primarily response feedback. For unlawful content or a terms-of-service issue, use the provider’s designated legal or content-reporting route.
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Include enough context to identify the error, but remove unrelated private or confidential material. Check the submission notice because some services attach the full conversation and uploads.
What if the AI answer has no citation?
Report the exact claim, explain why it is false or dangerous, and add an authoritative correction when available.
Can I report an answer after someone acted on it?
Yes, but contact appropriate professional or emergency support immediately rather than waiting for platform review.
Will the provider tell me what it did?
Do not assume so; provider guidance does not promise a reply, review deadline, correction, removal, or other specific outcome.
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