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Report the specific output first to the AI service that generated or hosted it, while preserving the original content, URL, date, model information, and surrounding context. Use a regulator only when the conduct fits that authority’s jurisdiction and subject matter. If the output creates an immediate risk of physical harm, contact local emergency services instead of waiting for a moderation review.
The correct route depends on where the output appeared, what kind of harm is involved, your location, and whether you are an ordinary user or professionally connected to an AI provider. The steps below help you preserve evidence, choose an appropriate recipient, and write a report that can be checked.
Decide whether this is an emergency
Online reporting is not a substitute for urgent help. Call your local emergency number if an AI response is contributing to an immediate threat to life, serious injury, poisoning, self-harm, violence, or another time-critical danger. Give responders the relevant facts and preserve the AI output when doing so will not delay care.
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Save the evidence before it disappears
AI conversations, shared links, generated media, and moderation pages can change or become unavailable. Capture the material before editing, deleting, refreshing, or continuing the conversation.
- Exact output: Copy the complete answer, image, video, audio, or file. Keep the original media file when possible rather than only a compressed repost.
- Location: Save the conversation URL, shared link, post URL, file URL, account page, or other address that lets a reviewer find the content.
- Time: Record the date, time, and time zone when you saw or received the output.
- Product context: Note the service name, model name or version shown in the interface, app or website, account type if relevant, and whether another person or system embedded the output.
- Prompt and surrounding context: Preserve the prompt or input that produced the answer, plus enough earlier and later messages to show what the system was responding to. Remove unrelated private conversations from the copy you submit.
- Visual proof: Take screenshots showing the output and its surrounding interface, including warnings, labels, timestamps, or a visible URL. For disappearing content, capture more than one screen if necessary to establish sequence.
- Risk description: Write a short factual account of what is dangerous or misleading, who could be affected, and what harm or credible risk followed. Separate what you observed from what you infer.
- Supporting records: Keep relevant messages, transaction records, medical documents, laboratory results, or original files if they establish the consequence. Send only what the recipient requests and redact unnecessary personal information.
This is a practical evidence checklist, not a universal legal requirement. Official forms ask for different material: one may need a URL and screenshot, while another may ask for the incident country and supporting documents.
Choose the recipient that can act
A platform report, a regulator complaint, and an emergency call have different purposes. Use the narrowest channel that matches the problem, then escalate when another authority has a defined role.
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|---|---|---|---|---|
| The service that generated or hosted the output | Unsafe, illegal, deceptive, or policy-violating content on that service | Usually the account or user who can access the report control; rules vary by product and content type | Output, URL or conversation, prompt context, date, screenshots, and a factual explanation | Review, restrict, label, remove, or investigate content under its policies |
| European Commission AI Act Complaints Tool | An alleged AI Act infringement within the AI Office’s Article 85 and exclusive-competence remit | Individuals and organisations may file; identification and contact details are required, so it is not anonymous | Incident country, detailed description, and relevant documents | Assess the complaint and, with prior consent where appropriate, refer it to a national authority |
| European Commission AI Act Whistleblower Tool | Harmful practices or violations by covered providers or systems when you are professionally connected to them | Anonymous route with secure follow-up; intended for people professionally connected to covered providers or systems | Supporting documents in any EU language and a description of the conduct | Receive and assess information within the AI Office’s enforcement remit |
| U.S. Federal Trade Commission | Consumer-fraud conduct that fits the FTC’s remit | Use the current consumer reporting portal; AI-specific eligibility and routing are not stated on the portal view reviewed | Facts, business details, transaction records, and other requested information | Collect reports and use them for enforcement or policy work; it is not a general AI-content help desk |
| Local sector regulator | Privacy, health, financial, election, consumer, or other regulated harm in your country | Depends on national law and the authority’s jurisdiction | Evidence required by that authority and proof of location or affected service | Use powers granted by local law, which may include investigation or orders |
| Emergency services | Immediate physical danger | Anyone facing or witnessing an urgent threat | Location, danger, people involved, and time-critical facts | Immediate safety response, not platform moderation |
A regulator cannot automatically remove a chatbot answer simply because it is incorrect. Check the authority’s stated remit before filing, and do not treat a platform’s customer-support process as a regulator complaint.
Report an answer in ChatGPT
For a response in a ChatGPT conversation, the current help instructions direct users to the message itself. On web or mobile:
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- Tap the thumbs-down control under the response.
- Choose Select an issue.
- Select Safety or Legal concern.
- Follow the prompts, attach or describe the preserved evidence, and submit.
Read the latest OpenAI reporting instructions before filing because menu labels and available routes can change. The instructions distinguish ordinary conversation responses from shared links, custom GPTs, advertisements, forums, and ChatGPT Sites. ChatGPT Sites do not currently have an in-product report option on that page and are directed to a contact form instead. Use the route that corresponds to the exact content location; a report for one product area may not cover another.
Describe the concrete safety or legal concern rather than merely saying that the answer is wrong. Include the prompt, the complete response, the link or conversation identifier, when it appeared, and the action you want reviewed. If the answer has already been copied elsewhere, report the copy to its host as well.
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Google documents a specialized complaint process for cases in which another user generated or altered your likeness without consent using Google generative AI. It is not a general form for every misleading Gemini answer.
- You must use a personal Google Account.
- The complainant must be an adult.
- The process must be available in a region with Google’s selfie-verification service.
- The material must be an image or video generated or altered with Google generative AI.
- The form asks for the generated or altered media and uses selfie verification.
Follow Google’s likeness complaint instructions for the current form and requirements. The page says this route does not cover content generated by third-party AI tools. For illegal content that needs removal, it points users to Google’s general content-reporting tools. If the material is hosted on another service, report it to that host too.
Use the EU AI Act Complaints Tool only for an in-scope allegation
The European Commission’s AI Act Complaints Tool accepts complaints from individuals and organisations about alleged infringements that fall within Article 85 and the AI Office’s exclusive competence. It is not a universal route for every inaccurate answer, poor customer-service experience, or breach of another EU or national law.
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The form asks for the country where the incident occurred and a detailed description. Attach relevant documents that help establish the conduct. You must provide identification and contact details; this channel is not anonymous. After submission, the tool generates a reference number. Keep it and include it in later correspondence. With your prior consent, and where appropriate, the AI Office may refer the matter to a national market-surveillance authority or an authority responsible for EU fundamental-rights obligations.
The tool’s own guidance excludes complaints outside the AI Act, matters assigned to other laws, and specified AI Act provisions outside its remit. If the form indicates that your issue is out of scope, use the platform route or the competent national authority instead of repeatedly submitting the same complaint.
Understand the separate EU whistleblower route
The AI Act Whistleblower Tool is designed for people professionally connected to covered providers of general-purpose AI models or AI systems. It is intended for information about harmful practices or violations that could endanger fundamental rights, health, or public trust and that fall within the AI Office’s enforcement remit.
The channel permits anonymous reporting, secure follow-up while preserving anonymity, and supporting documents in any EU language. Anonymous does not mean that every AI user qualifies: a member of the public who encountered a bad answer but has no professional connection should not present this tool as a general anonymous complaint form. Explain your professional connection and the conduct, and do not disclose your identity in attachments if maintaining anonymity is essential.
Report consumer fraud in the United States carefully
The U.S. Federal Trade Commission’s consumer portal is ReportFraud.ftc.gov. Use it when the facts suggest consumer fraud or another matter within the FTC’s remit, such as deceptive commercial conduct. The portal view does not provide detailed AI-specific eligibility, procedure, or case-routing instructions, so do not imply that every incorrect AI answer is an FTC case.
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State the business or transaction involved, what was represented, what actually happened, the date, money lost or requested, and the evidence you retained. If the issue is primarily privacy, health, financial regulation, election administration, or another specialised subject, identify the appropriate state or federal authority rather than assuming the FTC is the only option.
Find the right authority outside these examples
There is no single worldwide regulator for harmful AI outputs. Start with the service that produced or hosted the material, then identify the authority responsible for the type of harm and the place where it occurred.
- Privacy or identity: Look for your national data-protection or privacy authority when personal data, biometric information, impersonation, or doxxing is involved.
- Health: Contact the relevant health regulator or professional body for unsafe clinical claims, while seeking medical care for an urgent condition.
- Money and credit: Use the financial-services, banking, securities, or consumer-credit regulator that covers the provider and transaction.
- Elections and civic information: Report violations to the election authority or other body designated by your country; preserve the original message and its distribution context.
- Illegal media or abuse: Report the content to the host and the law-enforcement or specialist reporting channel applicable where you are.
Check jurisdiction, accepted content types, filing deadlines, identity requirements, and the authority’s stated powers before sending a complaint. A local authority may be able to investigate conduct that a foreign platform or international body cannot.
Independent reader supportYour contribution helps us test, update, and keep practical guides available for everyone.Write a report a reviewer can verify
Forms differ, but a concise, factual report usually answers six questions:
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- What happened? Identify the exact product, model shown, account or page, and output type.
- Where is it? Provide the conversation, post, file, or shared-link URL and explain if access requires an account.
- When did it happen? Give the date, time, and time zone, and say whether the content remains available.
- What is wrong? Quote the relevant passage or describe the media precisely. Explain the misleading assertion, dangerous instruction, impersonation, or policy concern without unrelated commentary.
- What was the consequence or credible risk? Distinguish an actual loss or injury from a foreseeable risk, and identify affected people without exposing unnecessary personal data.
- What action are you requesting? Ask for review, removal, correction, a safety investigation, preservation of records, or referral to the competent authority, depending on the recipient’s powers.
A useful report is specific rather than dramatic. For example: “At 14:20 UTC on 17 October, the service displayed the attached answer after the quoted prompt. It instructed a user to take a hazardous action and gave no warning. The answer could lead to physical injury. Please review the response under your safety policy and preserve the conversation record.” Adapt the wording to the facts; do not claim an injury, financial loss, or legal violation that you cannot support.
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Use the form’s requested file type and size. Keep an untouched copy of every attachment, and redact account numbers, passwords, children’s personal information, and unrelated third-party data unless the recipient needs them to investigate.
Keep the submission record and follow up
- Save the confirmation page, email, ticket number, reference number, and submission date.
- Record exactly which files and URLs you sent.
- Preserve later replies and do not overwrite the original evidence with edited screenshots.
- If the content changes, capture the new state separately and note when you observed it.
- When contacting the same recipient again, quote the case or reference number and add only new facts.
A platform may not disclose its moderation decision or provide a response-time promise. A regulator may acknowledge receipt without opening an investigation. Lack of a visible outcome does not make it appropriate to publish private information about the people involved.
Common reporting mistakes
Reporting only a paraphrase
A summary can omit the wording, prompt, or warning that determines whether the output violates a rule. Attach the original capture and quote the relevant section.
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Sending a broken or private link
Test the URL in a private browser window if that is safe. Explain any login, region, or permission requirement and provide screenshots or the original file when a reviewer cannot open the link.
Using a regulator as a general moderation inbox
Regulators act within legal mandates. Read the scope page, identify the incident country, and select a sector authority when the matter is outside the named body’s remit.
Assuming one platform form covers every product
Conversation responses, shared links, generated images, advertisements, forums, and third-party hosted copies can have separate procedures. Use the control attached to the exact content location.
Submitting unnecessary personal information
Provide enough context to verify the claim, but remove unrelated identities, credentials, medical details, and private conversations. Follow the recipient’s retention and upload instructions.
Delaying emergency help
If someone faces immediate danger, call emergency services and obtain professional help first. A moderation ticket can be filed afterward with the preserved evidence.
Quick Recap
Quick decision checklist
- Is anyone in immediate physical danger? If yes, contact local emergency services now.
- Have you saved the exact output, original media, URL, date, time zone, product and model context, and surrounding prompt?
- Which service generated or hosted the material, and does its report control match this content type?
- Is the issue a privacy, health, financial, election, consumer, or other regulated harm requiring a specialised authority?
- If considering an EU route, is the allegation within the AI Office’s stated AI Act remit, and do you understand whether identification or a professional connection is required?
- Does your report state the concrete risk, supporting facts, requested action, and a safe way to contact you?
- Have you saved the confirmation or case number for follow-up?
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