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Outlook’s out-of-office feature is called Automatic Replies. It can send separate messages to colleagues and external contacts, run only during dates you specify, and—depending on the Outlook version—block your calendar or decline meetings automatically.

The correct steps depend on whether you use New Outlook, classic Outlook for Windows, Outlook on the web, Outlook.com, or the mobile app. Your email account also matters: the built-in feature requires a supported Microsoft 365 or Exchange account and is not available for Gmail, Yahoo, or other POP/IMAP accounts in New Outlook.

Which Outlook versions support automatic replies?

Microsoft’s current instructions apply to Outlook for Microsoft 365, Outlook 2024, Outlook 2021, Outlook 2019, Outlook 2016, Office 365 Small Business, Outlook.com, New Outlook for Windows, and Outlook on the web for Exchange Server 2016 or 2019.

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Outlook version Where to find the setting
New Outlook for Windows View > View settings in new Outlook > Accounts > Automatic Replies
Classic Outlook for Windows File > Automatic Replies
Outlook on the web or Outlook.com Settings > Accounts > Automatic replies, or Settings > Mail > Automatic replies
Outlook for iPhone or Android Settings > account > Automatic Replies
Legacy Outlook Web App Options > Automatic replies

If you are using Gmail, Yahoo, or another POP/IMAP account, the Automatic Replies option may not be available. In that case, use the rule-based workaround described later in this guide.

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Set up out of office in New Outlook for Windows

  1. Select View in the Outlook ribbon.
  2. Select View settings in new Outlook.
  3. Choose Accounts > Automatic Replies.
  4. Turn on the Turn on automatic replies toggle.
  5. To schedule the reply, select Send replies only during a time period, then enter the start and end dates and times. The date range is optional, but using it prevents the reply from remaining active after you return.
  6. Under Send automatic replies inside your organization, type the message colleagues should receive.
  7. For a separate message to customers or other external senders, select Send replies outside your organization and enter the external message.
  8. Select Save.

When external replies are enabled, look for the option to restrict them to Send replies only to contacts. Without that restriction, Outlook may reply to newsletters, advertisements, and potentially junk mail.

If these menus do not exist, you may still be using classic Outlook for Windows. Use the classic Outlook instructions below rather than trying to repair the installation.

Turn on out of office in classic Outlook for Windows

  1. Select File.
  2. Select Automatic Replies.
  3. In the Automatic Replies dialog box, select Send automatic replies.
  4. To schedule the feature, select the date-range option and enter the start and end times.
  5. Open the Inside My Organization tab and enter your internal message.
  6. If available, open the external-replies tab or option and create a separate message for people outside your organization.
  7. Select OK.

While automatic replies are active, Outlook displays a notification beneath the ribbon. Select Turn off in that notification to stop the feature immediately.

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If Automatic Replies is missing after you select File, the account probably does not support the server-based feature. This is common with unsupported POP/IMAP accounts; it does not necessarily mean Outlook is broken. Use a rule-based reply if you need an alternative.

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Set an out-of-office message in Outlook on the web or Outlook.com

  1. Select the Settings gear.
  2. Select Accounts > Automatic replies. In some versions of the web interface, the path is Settings > Mail > Automatic replies.
  3. Turn on the Automatic replies on toggle.
  4. To limit the reply to a particular period, select Send replies only during a time period and enter the start and end times.
  5. Choose any calendar options that you need: Block my calendar for this period, Automatically decline new invitations for events that occur during this period, or Decline and cancel my meetings during this period.
  6. Enter your automatic-reply message.
  7. To reply to people outside your organization, select Send replies outside your organization and enter the external message.
  8. Select Save.

If you do not specify a time period, automatic replies stay enabled until you manually turn off the Automatic replies on toggle from the same settings page.

Configure out of office in Outlook for iPhone or Android

The Outlook mobile app supports automatic replies for Microsoft 365, Exchange, Exchange Hybrid, and Outlook.com accounts.

  1. Open Outlook and tap Settings.
  2. Tap the email account you want to configure.
  3. Tap Automatic Replies.
  4. Turn automatic replies on.
  5. Optionally enable Reply during a time period, then choose the start and end times.
  6. Enable Block my calendar if you want the period blocked.
  7. To cancel or decline meetings, select Clear my calendar and choose the meetings.
  8. Choose whether to reply to everyone or only people in your organization.
  9. Enter separate internal and external messages when those fields are available.
  10. Tap Save.

Use the legacy Outlook Web App

This older interface is used by some organizations running Exchange Server 2010 or Exchange Server 2013.

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  1. From the main Outlook Web App page, select Options.
  2. Select Automatic replies in the navigation pane.
  3. Select Send automatic replies.
  4. Optionally select Send replies only during this time period and set the start and end times.
  5. Enter the internal message in the field for replying once to each sender inside your organization.
  6. For external messages, select Send automatic reply messages to External Senders.
  7. Choose either Send replies only to senders in my Contacts list or Send replies to anyone outside my organization.
  8. Select Save.

To disable the message later, return to this page and select Don’t send automatic replies.

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What to include in an Outlook out-of-office message

A useful automatic reply should answer four questions without revealing more information than necessary:

  • When are you unavailable? Include the return date, and preferably the time zone if your contacts are international.
  • When will you respond? Say whether you will answer after returning or periodically while away.
  • Who should people contact instead? Give a colleague’s name and business contact details only if appropriate.
  • What should urgent senders do? Provide a team mailbox, support number, or other monitored channel.

Example internal message:

I’m out of the office from June 10 through June 14 and will return on June 17. I’ll respond to your message when I’m back. For urgent project questions, contact Priya Shah at priya.shah@example.com.

Example external message:

Thank you for your email. I’m unavailable until June 17. For account or support issues, contact support@example.com. Otherwise, I’ll reply as soon as possible after I return.

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Use a rule when Automatic Replies is unavailable

Microsoft provides a rule-based workaround for Outlook for Microsoft 365, Outlook 2024, and Outlook 2021. This method uses an Outlook Template file and a client-side rule.

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1. Create the reply template

  1. Create a new email message.
  2. Enter the subject and automatic-reply text.
  3. Select File > Save As.
  4. Enter a template name.
  5. Set Save as type to Outlook Template (*.oft).
  6. Select Save.

The usual template folder is:

C:UsersusernameAppDataRoamingMicrosoftTemplates

2. Create the rule

  1. Select File > Manage Rules & Alerts.
  2. Open the E-mail Rules tab and select New Rule.
  3. Under Start from a blank rule, select Apply rule on messages I receive, then select Next.
  4. To respond to every incoming message, leave the conditions blank and select Next.
  5. Confirm Yes when Outlook asks whether the rule should apply to every message.
  6. Under What do you want to do with the message, select reply using a specific template.
  7. Under Step 2: Edit the rule description, select a specific template.
  8. In Look In, choose User Templates in File System.
  9. Select your template, choose Open, and select Next.
  10. Add exceptions if needed—for example, to avoid replying to automated messages—then select Next.
  11. Name the rule and leave Turn on this rule selected if it should start immediately.
  12. Select Finish.

To activate the rule later, go to File > Manage Rules & Alerts, select the check box beside the rule on the E-mail Rules tab, and select OK.

Important limitation: this is a client-side rule. Outlook must remain running for it to send replies. It is not equivalent to the server-based Automatic Replies feature, which can continue operating while your computer is off.

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How often does Outlook send the automatic reply?

Microsoft describes the built-in automatic reply as being sent once to each person who emails you during the absence period. It is not normally sent with every message from the same person during that period.

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Sources

FAQ

Why can’t I see Automatic Replies in Outlook?

The account may not support the server-based feature. Gmail, Yahoo, and other POP/IMAP accounts are not supported by Automatic Replies in New Outlook, and the button may be absent in classic Outlook. Use a rule-based reply where supported, but remember that Outlook must remain running.

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Do I have to set start and end dates?

No. A date range is optional. If you leave it unset, automatic replies remain active until you manually turn them off. Setting an end time is safer when you know when you will return.

Will Outlook send my automatic reply to everyone who emails me?

The built-in feature sends a reply once to each person who emails during the absence period. If you enable external replies without restricting them to contacts, messages may also go to newsletters, advertisements, and potentially junk mail.

Can a rule-based out-of-office reply work when Outlook is closed?

No. The rule-based workaround is client-side, so Outlook must be running for it to process incoming messages and send the template reply.

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How do I turn off automatic replies?

In New Outlook or Outlook on the web, return to the Automatic replies settings and turn off the relevant toggle. In classic Outlook, select Turn off in the notification beneath the ribbon. In legacy Outlook Web App, select Don’t send automatic replies.

The Bottom Line

For a Microsoft 365 or Exchange account, use the built-in Automatic Replies setting and add an end time so it switches off automatically. Choose separate internal and external messages, and restrict external replies to contacts when possible. If the option is missing because the account is Gmail, Yahoo, or another POP/IMAP account, the Outlook rule workaround can send replies—but only while Outlook remains open.

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