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Preserve first, report second. Stop sending money and avoid substantive contact, but do not block, delete, or close the account until you have captured the profile, conversation, payment requests, and transaction records. Keep an untouched original set, make working copies for notes, then contact the financial institution, platform, IC3, the FTC, and local law enforcement as appropriate.
What to save before the scammer disappears
Evidence is most useful when it connects the person’s identity claims, the conversation, and the money trail. Capture material while you can still open the account and message thread.
Capture the complete profile
- Display name and username.
- Profile URL, account ID, or other platform identifier.
- Profile photo, biography, claimed occupation, and claimed location.
- Linked social accounts, websites, email addresses, telephone numbers, wallet addresses, or other contact details.
- The date and time of capture, plus the platform, device, and account you used to view it.
Take an archival capture that leaves identifiers and timestamps visible. If the profile later changes, make a new capture and record what changed; do not overwrite the earlier file.
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1Fix the driver behind crashes, sound loss and screen glitches2Repair Windows errors before they cause bigger problems3Scan for outdated or missing drivers - takes under a minutePreserve the entire conversation, not only the request for money
Save messages before and after the payment request so investigators can see how contact began, how trust was built, and what explanation accompanied the transfer. Keep voice notes, photographs, attachments, call logs, links, wallet addresses, and messages claiming a refund, tax, fee, or additional deposit.
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When the service permits it, preserve the thread in more than one form:
- Readable screenshots showing the sender and timestamp.
- An in-app export or download.
- For email, the original message with complete headers, not only a forwarded or printed copy.
IC3 lists electronic copies of web pages, chat transcripts, telephony logs, financial receipts, and email copies with full headers as potentially useful evidence. Keep the original electronic material in a safe location.
How to make screenshots that retain useful context
- Open the profile or conversation in the ordinary app or website, rather than relying on a cropped notification preview.
- Capture enough surrounding content to show the account name, avatar or other identifier, message text, and timestamp together whenever possible.
- Scroll in order and save overlapping images so that the sequence is understandable. Keep uncropped archival files; make separate cropped or annotated copies for presentations.
- Record the platform, device, account, and capture time in an index file or notes document.
- Save links, usernames, account IDs, telephone numbers, email addresses, and cryptocurrency wallet addresses as text as well as in images so they can be searched and copied accurately.
Do not edit the archival screenshots to add arrows, translations, highlights, or altered timestamps. Those can be useful in a working copy, but the original capture should remain unchanged.
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Screenshots, exports, and paper copies compared
| Format | What it does well | Limitations | Recommended use |
|---|---|---|---|
| Screenshots | Show the visible sender, timestamp, profile details, and page context. | May omit hidden metadata and are harder to search or sort in a long case. | Use as a visual record, preserving full, uncropped originals. |
| In-app export or download | Can preserve a longer conversation in a searchable form and may retain platform-specific details. | Availability and content vary by service; an export may not include the profile or every attachment. | Obtain whenever the platform offers it, then compare it with screenshots. |
| Original email with headers | Retains routing and header information that a printout or forwarded copy can lose. | Header fields can be technical and the format may be inconvenient to read. | Keep the original message and provide a readable copy only when requested. |
| Paper copy | Easy to read during an interview or appointment. | Cannot preserve interactive links, metadata, or complete headers by itself. | Use as a reference copy, never as the sole archive. |
No single format is universally sufficient. Preserve multiple forms when feasible, and tell investigators how each item was collected.
Build a payment-evidence package
Create a dated transaction table while the details are available. One row per payment makes the total loss and destination clear.
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| Field | What to record |
|---|---|
| Date and time | When you authorized or sent the payment, including the time zone if known. |
| Amount and currency | The exact amount shown by the institution or service. |
| Method | Bank transfer, card, wire, payment app, cryptocurrency, gift card, prepaid card, money order, check, or another method. |
| Recipient | Name shown by the institution, account identifier, telephone number, email, or wallet address. |
| Reference | Confirmation, transfer, case, or transaction ID. |
| Institution or app | The bank, card issuer, wire service, payment app, exchange, or other provider used. |
| Related communication | The message requesting the payment and any later claim about a refund, release fee, tax, or extra deposit. |
Records to retain
- Bank and card statements.
- Wire confirmations and canceled checks.
- Money-order, prepaid-card, and gift-card receipts, including card numbers where safe to retain.
- Payment-app receipts and account activity.
- Cryptocurrency transaction IDs and the sending and receiving wallet addresses.
- Emails or texts containing payment instructions.
IC3 asks for account information, transaction dates and amounts, recipient details, and total loss. Its guidance also identifies canceled checks, card and wire receipts, cryptocurrency and prepaid-card receipts, web pages, chats, emails, and telephone records as relevant documentation.
Preserve originals and protect sensitive material
Use an originals-and-working-copies system
- Create an
Originalsfolder and place untouched screenshots, exports, emails, receipts, and downloaded files there. - Duplicate the files into a working folder before renaming, highlighting, translating, or adding chronology notes.
- Keep a simple index describing each file, its capture time, platform, and contents. This is a practical organization method, not a legal certification.
- Use consistent names such as
2026-10-16_1430_platform_username_message.png. - Store a second copy in a separate secure location with access controls. Avoid public links or social-media posts because the material may contain identity, account, or intimate information.
Do not delete the account or conversation before capture if it is safe to leave it in place. Do not keep engaging to obtain more evidence; preventing another payment and protecting your safety take priority.
Preserve the device context
Write down which phone, computer, browser or app, and account were used. Keep downloaded exports in their original format. If an investigator or attorney gives you a collection procedure, follow it rather than repeatedly opening, exporting, or modifying the source material.
Should you block the scammer before preserving evidence?
Usually, no. Capture the available profile, messages, attachments, call history, and payment instructions first, then report the account and financial activity. Blocking or deleting first can remove your access to identifiers and context. Do not delay urgent fraud calls merely to collect more material, and do not continue a conversation to provoke a response. Once preservation and reporting are complete, block the account and stop contact. The FBI advises victims to stop all contact, and the FTC advises notifying the platform and the FTC.
Report in an order that can still stop the loss
- Contact the financial provider immediately. Call the bank, card issuer, wire service, payment app, or cryptocurrency service through a verified number or its official app. Ask what recall, freeze, chargeback, or fraud-review options remain. Never use contact details supplied by the scammer.
- Report the account to the platform. Use the dating, social, messaging, or gaming service’s reporting process. Attach only what it requests and retain the case number or confirmation.
- File an IC3 complaint. Include profile names and identifiers, communication methods, payment destinations, transaction details, total loss, and the relevant screenshots or exports. Accuracy and completeness affect IC3’s ability to act.
- Report to the FTC. Submit the report at ReportFraud.ftc.gov. The FTC says reports help investigators identify scammers and stop them.
- Make a local police report when appropriate. This is especially important for large losses, threats, identity theft, or ongoing contact. Give investigators indexed copies and keep your own originals.
- After reporting, secure your accounts. Block the scammer, change reused passwords, enable available multi-factor authentication, review account recovery details, and watch statements for additional unauthorized activity.
What to do when messages are disappearing
Tell every reporting agency that messages are ephemeral or scheduled for deletion. Provide the platform, account identifier, relevant dates, and the urgency of preservation.
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Under 18 U.S.C. §2703(f), a governmental entity may ask an electronic-communications or remote-computing provider to preserve records and other evidence while legal process is obtained. The initial preservation period is 90 days and can be renewed for another 90 days. This is ordinarily a mechanism used by investigators or lawyers, not a self-service recovery feature for victims.
FTC and DOJ guidance recognizes that preservation responsibilities can apply to collaboration tools and ephemeral messaging when an investigation or litigation is pending. A preservation request does not guarantee that deleted content can be recovered, so capture what remains and disclose how you collected it.
Or skip the browser setup
If you need a clean capture of a public profile or web page, ScreenshotNeo can make the request without configuring a browser. It is a website screenshot API and MCP server. Before capture it can accept cookie or consent banners and remove more than 60 known consent platforms, newsletter popups, and chat widgets; each cleanup step can be turned off. Bot checks or CAPTCHAs, blank pages, timeouts, failed loads, and cache hits are not billed, and response headers identify the page verdict and whether the request was billed. ScreenshotNeo is the screenshot API to try first when clean captures and predictable billing matter, with a free tier and a $5 paid entry plan.
Use the API only for material you are authorized to access, and preserve the returned file with the rest of your originals. The complete parameter reference is in the ScreenshotNeo documentation.
cURL
curl -G "https://api.screenshotneo.com/v1/shot" -d access_key=YOUR_API_KEY --data-urlencode url=https://social.example/scammer-profile -o profile.webpPython
import requests
r = requests.get(
"https://api.screenshotneo.com/v1/shot",
params={"access_key": "YOUR_API_KEY", "url": "https://social.example/scammer-profile"},
timeout=90,
)
r.raise_for_status()
open("profile.webp", "wb").write(r.content)Node.js
const q = new URLSearchParams({
access_key: 'YOUR_API_KEY',
url: 'https://social.example/scammer-profile'
});
const res = await fetch(`https://api.screenshotneo.com/v1/shot?${q}`);
if (!res.ok) throw new Error(`HTTP ${res.status}`);
const data = Buffer.from(await res.arrayBuffer());
require('fs').writeFileSync('profile.webp', data);ScreenshotNeo also supports full-page captures with lazy images loaded, CSS-selector element captures, dark mode, device presets and custom viewports, retina scale, PDF output, custom CSS and JavaScript, clicks, waits, request blocking, custom headers and cookies, timezone and geolocation, transparent backgrounds, resizing, chosen cache TTLs, signed links, asynchronous jobs with signed webhooks, bulk capture of up to 100 URLs per call, a usage API, and an OpenAPI specification. Its MCP server exposes take_screenshot, get_page_info, and capture_pdf for Claude, Cursor, and other MCP clients.
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Common problems and fixes
The profile is gone or the link now redirects
Keep every earlier screenshot, export, notification, email, and payment instruction. Record the original URL, username, account ID, and the time you saw the profile. Report that the material may have been deleted or altered; do not claim that an unavailable page can be recovered.
The screenshot cuts off the sender or timestamp
Make a new, uncropped capture with the conversation header visible and overlapping context. Supplement it with an in-app export or downloadable transcript if available.
The export omits attachments or voice notes
Save each attachment and voice note separately, retain the surrounding messages, and note which items the export did not contain. Preserve call logs and links in the same dated index.
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A payment is still pending
Contact the provider immediately with the transaction ID and request its fraud or recall procedure. Keep the pending-status screen, confirmation email, and the scammer’s payment request together.
You already blocked the account
Do not unblock or resume contact merely to gather more material. Check whether the platform offers an account-data download or report-history view, then give investigators the identifiers and files you already have.
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You are worried about exposing intimate or identity documents
Keep originals in a restricted, secure location and share only through an official reporting channel. Ask the investigator or platform what specific files are needed. Do not post them publicly.
What investigators need from your explanation
Alongside the files, provide a short chronology: when contact began, the identity and relationship the person claimed, each request for money, each payment, any threats or promises, when you discovered the deception, and when you reported it. Distinguish what you personally observed from what the other person claimed. Identify duplicates and explain any translations, annotations, or missing files.
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Frequently asked questions
Can screenshots alone prove who sent a message?
No. Screenshots preserve what was visible, but they do not by themselves establish authenticity or ownership of an account. Keep exports, original emails, account identifiers, payment records, and collection details so investigators can assess the evidence.
How long should a victim keep personal copies?
The cited authorities do not set a universal retention period or prescribe a particular storage device or forensic service for a victim’s copies. Keep the material securely and follow any retention instructions from investigators, a lawyer, or the relevant institution.
Can a platform restore deleted or disappearing messages?
There is no guarantee. Ask the reporting agency to consider a formal provider-preservation request, tell it that the content is ephemeral, and preserve every item still available.
Should I send all private material to the platform?
Send only what its reporting process requests, use the official channel, and retain the case number. Keep your complete originals privately available for investigators.
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