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Preserve the messages and account context that already exist, report quickly, and do not create new copies of suspected child sexual-abuse material. If a child may be in immediate danger, contact local emergency services or law enforcement first. Do not pay, send more images, confront the suspected offender, or continue the conversation to collect proof.
Start with immediate safety
Evidence preservation comes after protecting the child. If there is an immediate threat, a planned meeting, a known location, physical danger, or a child who cannot safely get away, call the local emergency number or contact law enforcement directly. Tell the responding agency that the situation involves suspected online child exploitation and provide the platform and account identifiers you can safely see.
Do not investigate the suspected offender yourself. Do not arrange a meeting, threaten the account, impersonate the child, or try to identify the person through public searches. Those actions can increase risk, alert the offender, or interfere with an investigation.
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Repair Windows errors before they cause bigger problemsFix Now →Fix the driver behind crashes, sound loss and screen glitchesFind Drivers →If the child is not in immediate physical danger, involve a trusted adult and move to the preservation and reporting steps below. A child who is being groomed, blackmailed, or threatened is a victim, not someone who needs to be blamed for responding to an offender.
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Keep the communications that already exist
The FBI’s Staying Safe Online: Kids and Teens guidance says, "Do not delete chats or shared images or videos. Take screenshots, share images, etc. of communications." In practical terms, leave the existing conversation, profile, and account information in place until you have reported it, unless leaving it visible creates an immediate safety problem.
Preserve the surrounding context
A single message may not show what happened. Where it is safe to do so, preserve the surrounding conversation rather than only the most alarming line. Keep enough context to show the sequence of contact, requests, threats, promises, and responses. Do not edit the conversation to make it look clearer, and do not delete earlier or later messages simply because they seem irrelevant.
Record information that is already visible in the service:
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- Username, display name, profile name, and account ID
- Email address or phone number shown by the service
- Platform, website, game, forum, or messaging service name
- Profile or message URLs, including the complete address when visible
- Dates, times, and the displayed time zone
- Payment handles, transaction references, or cryptocurrency addresses that appear in the exchange
- Any reported threat, demand, planned meeting, or instruction to move to another service
Do not guess missing details. If the time zone is not shown, write that it was not displayed and record the device’s local date and time separately.
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Make a factual incident log
Create a short text record outside the chat so you can report accurately without repeatedly reopening upsetting material. Write what you saw, where you saw it, when you saw it, which account was involved, and what actions have already been taken. Use the child’s own words for threats or demands when you can do so safely; mark anything you are uncertain about as uncertain.
Include the date and time you made each note. Keep the log private and give it only to the reporting agency, a safeguarding professional, or a trusted adult who needs it to help. Do not post the account name, screenshots, or allegations on social media or in community groups.
How to use screenshots without creating new illegal copies
Screenshotting can preserve the visible interface around a conversation: the account name, message text, URL, date, time, and platform. It is not a reason to download, export, forward, or duplicate suspected child sexual-abuse material.
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Capture context, not a collection
When the screen already shows a relevant message, capture the smallest useful set of images that documents the incident. A screenshot may include the conversation header, the sender’s identifier, the message, and the visible date or time. If a URL or profile page is visible, capture it in the same image or record it in the incident log.
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If an image or video appears in the chat, do not open it in a larger viewer merely to obtain a clearer copy. Do not use a download button, save it to a gallery, export the chat, or make a screen recording that reproduces the material. Preserve the message and its surrounding interface as it is already presented, then report the location to the appropriate service.
Take and store screenshots carefully
- Leave the conversation at the point that shows the relevant account and message.
- Use the device’s built-in screenshot command. Avoid third-party tools that automatically upload images to a cloud service or social network.
- Check the screenshot immediately for the account name, platform, date, time, and any visible URL. If a required identifier is on another screen, take a separate context screenshot rather than cropping away identifying information.
- Keep the original screenshot unchanged. If you need to highlight a detail for your own notes, make a separate annotated copy and retain the original.
- Store the files in a private, access-controlled location on the device or account already used by the trusted adult. Do not send them through group chats, public email lists, or social media.
Some services notify users when a screenshot is taken, and some do not. Do not change the conversation or take extra screenshots to test the service. If a screenshot could alert the suspected offender or put the child at risk, stop and report using the identifiers you can safely record.
Actions to avoid
- Do not pay. In sextortion cases, payment does not reliably end blackmail or harassment.
- Do not send additional images or information. Do not comply with a demand for a new photograph, video, password, meeting, or payment.
- Do not continue chatting to gather proof. The FBI advises asking a trusted adult or law enforcement for help before sending money or more images.
- Do not confront or threaten the account. Blocking and reporting are safer than warning the suspected offender.
- Do not download or redistribute suspected child sexual-abuse material. Do not email it to yourself, upload it to a file-sharing service, forward it to friends, or submit it to a public tip page as an attachment unless an authorized investigator gives specific instructions through a secure channel.
- Do not open unnecessary links or attachments. A link can expose the child or device to further contact, malware, or tracking. Preserve the URL or visible preview instead of exploring it.
- Do not delete the account or conversation before reporting. Deleting can remove identifiers and context that investigators may need.
Where to report in the United States
The correct route depends on urgency and the type of incident. These channels can overlap; using one does not guarantee that an investigation will follow. If there is immediate danger, emergency services or direct law-enforcement contact takes priority over an online form.
| Route | Primary scope | When to use it | Useful information | Follow-up |
|---|---|---|---|---|
| NCMEC CyberTipline | Child-exploitation-specific national reporting system | Suspected online exploitation of a child, including grooming, enticement, sexual abuse material, or sextortion | Existing messages, account identifiers, URLs, platform names, dates, times, and factual incident context | NCMEC reviews tips, works to identify a potential location, and makes the report available to the appropriate law-enforcement agency for possible investigation |
| Local law enforcement or an FBI field office | Direct law-enforcement response in the relevant jurisdiction | Immediate danger, a planned in-person meeting, threats, or any situation requiring urgent intervention | Child’s current safety information, suspect identifiers, platform details, and the incident log | The agency may provide a contact or case reference; ask how to submit additional information safely |
| 1-800-CALL-FBI or tips.fbi.gov | FBI reporting | Suspected federal crimes, online exploitation, threats, and related offenses | Account names, email addresses, websites, URLs, dates, times, and a concise description of what occurred | Record any confirmation or reference number supplied |
| IC3 | Internet-enabled crime, including sextortion and manipulated-media schemes | Online blackmail, financial demands, or other internet-enabled crime connected to the exploitation | Retain usernames, email addresses, websites or platform names, photos or videos already present in the incident, payment details, and communication history | Save the submission confirmation and note the date submitted |
NCMEC describes its CyberTipline as the nation’s centralized reporting system for the online exploitation of children. The FBI and IC3 also direct people to retain incident information and report promptly. Choose the route that matches the most urgent risk, and tell each agency if you have already submitted the incident elsewhere.
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A safe reporting sequence
- Check immediate safety. If the child is at immediate risk, call emergency services or law enforcement. Do not wait to complete a screenshot set.
- Move the child away from the suspected offender’s contact. With adult support, stop replying. Use the service’s block function when doing so will not erase the conversation or create a safety concern.
- Preserve the existing record. Leave chats and shared media in place. Capture only the screenshots and identifiers needed to explain what happened.
- Write the incident log. Note what happened, where and when it happened, the account identifiers, demands or threats, and any action already taken.
- Report promptly. Use the CyberTipline for suspected child exploitation; contact local law enforcement or the FBI for urgent or jurisdiction-specific action; use IC3 for internet-enabled crime and sextortion.
- Save the report details. Keep the submission date, confirmation number, case number, and agency name if supplied. Do not assume that a confirmation means an investigation has begun.
- Follow instructions from investigators. If an authorized investigator requests a particular file or device, ask how it should be transferred securely. Until then, do not create or redistribute additional copies.
What federal preservation rules do—and do not—mean
Under current U.S. law, 18 U.S.C. § 2258A(b) allows a provider’s report to include identifying information, an email or IP address, a URL, payment information, visual depictions, and the complete communication with transmission data and attached digital files. Section 2258A(h) says that a completed provider report is treated as a request to preserve the report contents for one year, including reasonably accessible related files that may provide context.
This is a preservation obligation for the provider after a qualifying report. It is not an instruction for a private reporter to collect, download, forward, or upload suspected illegal material. Prompt reporting still matters: the provider-preservation period does not replace emergency action, direct law-enforcement contact, or the need to keep the information that is already safely visible to you.
Independent reader supportYour contribution helps us test, update, and keep practical guides available for everyone.Why prompt reporting matters
NCMEC recorded more than 36.2 million CyberTipline reports and 105,653,162 reported data files in 2023. Reports of online enticement increased by more than 300%, from 44,155 in 2021 to 186,819 in 2023. These figures describe reports and data files, not unique victims or confirmed crimes, but they show why a complete, timely report can help agencies connect information across services and jurisdictions.
A report is most useful when it identifies the account and location of the conduct without adding speculation. State what you saw, quote threats or demands accurately, provide the visible URL or username, and distinguish the child’s statement from your own observations.
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Examples of the safest response
A grooming conversation with no explicit image visible
Keep the conversation, capture the profile and message context, record the dates and platform, stop the child’s replies, and report through the CyberTipline and law enforcement as appropriate. There is no reason to search for additional material or challenge the account.
Sextortion after an image was already sent
Do not pay and do not send another image. Preserve the demand, username, payment instructions, URLs, and dates. Report to the CyberTipline, the FBI, and IC3, and contact local law enforcement if threats or an in-person risk exist.
A suspicious image or video appears in a message
Do not download, forward, or open it beyond what is necessary to see the surrounding message context. Preserve the message location and account identifiers, then report the content through the appropriate channel. If the service provides a built-in report function, use it without distributing the file elsewhere.
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Treat this as an urgent safety issue. Keep the visible account and meeting details if doing so is safe, move the child to a safe adult-controlled location, and contact emergency services or law enforcement immediately. Do not message the suspected offender to delay or negotiate the meeting.
Common preservation mistakes and fixes
- Deleting the chat to protect the child’s privacy: First report and ask the receiving agency how to handle the account. Deletion can remove the context needed to locate the offender.
- Saving only a cropped image: Retain the original screenshot and record the profile, URL, platform, and time separately so the image is not detached from its source.
- Taking dozens of screenshots of explicit material: Stop collecting copies. Preserve the existing message location and identifiers, then report.
- Sending evidence to friends for advice: Keep it with a trusted adult, safeguarding professional, or reporting agency. Wider circulation increases privacy and legal risks.
- Assuming a platform report is enough: A platform’s internal report may not replace a CyberTipline, law-enforcement, FBI, or IC3 report, particularly where there is immediate danger or sextortion.
- Forgetting the reference number: Save the confirmation page or message and write down the submission date, agency, and any case number.
United States scope and non-U.S. reporting
The reporting routes and federal statute described here are U.S.-specific. Other countries may use different child-protection agencies, police portals, retention rules, and legal definitions. Outside the United States, contact the national police or child-protection service, use the platform’s child-safety reporting channel, and ask a local safeguarding professional which agency should receive the report. Apply the same core safety rules: preserve existing context, do not pay or send more material, do not make new copies of suspected abuse material, and escalate immediate danger without delay.
Final checklist before submitting a report
- The child is safe, or emergency services have been contacted.
- The original chat and account have not been deleted.
- Existing screenshots show the platform, account identifier, message context, and visible date or time where available.
- The incident log lists what happened, where, when, and what actions were taken.
- No one has paid, sent more images, threatened the account, or continued contact to gather proof.
- No suspected child sexual-abuse material has been downloaded, forwarded, or uploaded as a new copy.
- The CyberTipline, law enforcement or FBI, and IC3 have been considered according to the incident and urgency.
- The submission date, confirmation number, and agency contact have been recorded.
The practical rule is simple: preserve the digital context that is already there, protect the child from further contact, and let the reporting agency decide what additional evidence it needs.
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