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You can lock your Aadhaar fingerprint, iris and face authentication through the official myAadhaar portal, the official Aadhaar app, or an authorised Aadhaar centre. A registered mobile number is required for online and app use. When biometrics are locked, authentication fails with UIDAI error code 330. For an exam, KYC check or another legitimate need, use the temporary-unlock option; it ends at the time set by UIDAI or as soon as that authentication transaction is completed, whichever comes first.

What Aadhaar biometric locking does

UIDAI’s biometric-locking service lets an Aadhaar holder disable biometric authentication until it is needed. The lock covers all three biometric modalities used by Aadhaar authentication:

  • Fingerprint
  • Iris
  • Face

While the lock is active, an organisation cannot complete an Aadhaar authentication transaction using any of those modalities. UIDAI identifies the locked condition with error code 330. The code is therefore an expected security response when a locked biometric is presented, not proof that your fingerprint or iris has suddenly stopped working.

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UIDAI describes the service as a way to strengthen privacy and confidentiality. It is a control over biometric authentication, not a physical card, scanner or other product. You manage it through an official digital channel or with help at an authorised centre.

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Biometric lock is different from locking the entire Aadhaar number

UIDAI also provides a separate Aadhaar (UID) lock/unlock function. The two controls have different effects:

Control What it blocks What remains distinct
Biometric lock Fingerprint, iris and face authentication It does not by itself lock every Aadhaar authentication method.
Aadhaar (UID) lock Biometric, demographic and OTP authentication using the UID, UID Token and VID until the UID is unlocked This is broader than a biometric lock and should be selected only when you intend to disable those additional methods.

If your concern is specifically the use of fingerprints, iris scans or face authentication, choose the biometric-lock service rather than the broader UID-lock service.

What you need before starting

A mobile number registered with Aadhaar

UIDAI requires a registered mobile number for the lock and unlock service. The number is used for OTP-based verification and must be the number already associated with your Aadhaar record. A different number, an unverified number or a number belonging to someone else will not satisfy this prerequisite.

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If no mobile number is registered, you cannot complete the online or app process first. Visit an Aadhaar Enrolment Centre or a Mobile Update End Point and ask for your mobile number to be added or updated. After the update is processed, use the number that is shown as registered when you request an OTP.

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A phone or computer and access to an official channel

For self-service, use the myAadhaar website or the official Aadhaar app. An authorised Aadhaar Enrolment Centre or Aadhaar Seva Kendra can assist if you cannot use the digital services. Interface names and prompts can change, so follow the labels displayed by UIDAI at the time you use the service.

Verification information

Have access to the registered phone for OTP delivery. The app has its own registration and verification flow: UIDAI’s app documentation describes entering the Aadhaar number, selecting the SIM, completing face authentication and creating a six-digit PIN. The app then includes biometric lock and unlock controls.

Which channel should you use?

Channel Identity verification Mobile-number prerequisite Scope and unlock behaviour Best use
myAadhaar website OTP or the verification requested in the current UIDAI flow Registered mobile number required Locks or temporarily unlocks biometrics; temporary access ends under UIDAI’s time-or-transaction rule Quick self-service from a phone or computer browser
Official Aadhaar app App registration and verification, including face authentication during setup, plus the app PIN or other prompt shown Registered mobile number and the selected SIM Provides the same biometric lock/unlock service inside the app Managing the setting from a phone
Aadhaar Enrolment Centre or Aadhaar Seva Kendra The centre’s prescribed identity checks and operator-assisted process Useful when a number must first be added or updated; ask the centre for the current requirement Staff can help with the authorised service; any temporary unlock still follows UIDAI’s rule No suitable phone, failed self-service or an unregistered mobile number

There is no requirement to buy a biometric reader, Aadhaar card accessory or other physical device. The control is an account-level UIDAI service.

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How to lock Aadhaar biometrics online

  1. Open the official myAadhaar portal. Check the address before entering your Aadhaar number or OTP.
  2. Sign in or start the Aadhaar service flow requested by the portal. Enter the details exactly as prompted.
  3. Select the service labelled for biometric lock/unlock. Do not choose the separate Aadhaar (UID) lock option unless you intend to block demographic and OTP authentication as well.
  4. Choose the option to lock biometrics.
  5. Complete the OTP or other identity verification requested by UIDAI. The OTP must be delivered to your registered mobile number.
  6. Wait for the confirmation shown by the portal. Keep a record of the confirmation only in a secure place; do not forward the OTP or account details to another person.

Once the lock is active, fingerprint, iris and face authentication attempts are rejected and the relying organisation receives the locked-biometric response, error code 330.

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How to lock biometrics in the Aadhaar app

The official Aadhaar app is useful when you want to manage the setting directly from your phone. The exact screen labels may change with app updates, but the process follows this pattern:

  1. Install or open the official Aadhaar app from the source identified by UIDAI. Avoid unofficial apps that ask for your Aadhaar number or OTP.
  2. Complete the app’s registration flow. UIDAI’s documented flow includes entering your Aadhaar number, selecting the SIM associated with the registered mobile number, completing face authentication and setting a six-digit PIN.
  3. After registration, open the app’s biometric lock/unlock service.
  4. Select Lock biometrics and complete the OTP, PIN, face or other verification requested in the current version.
  5. Confirm that the app reports the lock as enabled before closing it.

If app registration cannot be completed, use the myAadhaar website or visit an authorised centre. Do not bypass a failed verification by installing a third-party app or giving an OTP to someone claiming to provide support.

How to unlock Aadhaar biometrics for an exam, KYC or another transaction

Use temporary unlock when a legitimate service needs your fingerprint, iris or face. The unlock is not an unlimited switch that stays open indefinitely. Regulation 11 of the Aadhaar Authentication and Offline Verification Regulations, 2021 says that temporary unlocking ends at the period specified by the Authority or when the authentication transaction is completed, whichever is earlier.

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  1. Open the same official myAadhaar service or Aadhaar app used for locking. You can also ask an authorised Aadhaar centre for assistance.
  2. Select the biometric lock/unlock service and choose Temporary unlock or the equivalent label displayed by UIDAI.
  3. Complete the requested OTP or in-app identity verification. Keep the registered mobile phone available.
  4. Go directly to the legitimate organisation that requested Aadhaar biometric authentication and complete the transaction while the temporary unlock is active.
  5. Allow the transaction to finish before leaving. The temporary state will end at the authority-specified time or at transaction completion, whichever occurs first.

Because UIDAI does not promise one universal duration for every situation, do not plan around a fixed number of minutes or hours. Start the unlock close to the appointment and follow the status and timing shown by the official service.

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Using SMS OTP and the 1947 service

UIDAI’s FAQ states that OTP authentication is mandatory for Aadhaar lock/unlock and biometric-lock/unlock SMS functions. To request an SMS OTP, send the following message from your registered mobile number to 1947:

GETOTP followed by the last four or last eight digits of your Aadhaar number.

For example, the message format is GETOTP 1234 when the last four digits are used. Enter your own digits; never publish them in a forum or send them to an unsolicited caller. The SMS is an OTP request, not a reason to disclose the OTP to another person. Complete the lock or unlock action only through the official UIDAI flow and the current instructions shown there.

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Virtual ID (VID) and biometric locking

A Virtual ID is a temporary, revocable 16-digit number mapped to your Aadhaar number. It is separate from the biometric-lock switch, but UIDAI provides SMS commands for generating or retrieving the active VID from the registered mobile number:

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  • GVID followed by the last four Aadhaar digits generates a VID.
  • RVID followed by the last four Aadhaar digits retrieves the active VID.

Send either command to 1947 from the registered mobile number, following UIDAI’s current SMS instructions. A VID does not remove the need to manage biometric lock status when a service specifically requests biometric authentication. Also remember that the broader Aadhaar (UID) lock has separate consequences for authentication using the UID, UID Token and VID.

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If your mobile number is not registered

The self-service website and app cannot replace the registered-mobile prerequisite. Take your Aadhaar details to an Aadhaar Enrolment Centre or Mobile Update End Point and request a mobile-number update. Ask the operator when the new number becomes usable for OTP services, then retry the official lock/unlock flow.

If you are already at an Aadhaar Seva Kendra for another service, ask whether the staff can assist with biometric locking or unlocking. Use only an authorised centre and follow its identity-check instructions; do not hand your OTP to an intermediary outside the centre.

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What a locked biometric looks like during authentication

  • The fingerprint, iris or face modality cannot complete Aadhaar authentication while the lock is active.
  • The requesting organisation may display a generic authentication failure, but UIDAI’s specific response for locked biometrics is error code 330.
  • Repeatedly trying the same biometric will not override the lock. Unlock the biometrics through an official channel first, then retry the authorised transaction.
  • A biometric lock does not automatically mean that the entire Aadhaar number is locked. Check which service was enabled if demographic or OTP authentication is also failing.

Troubleshooting common problems

Symptom Likely explanation What to do
Error 330 appears during a biometric attempt UIDAI is reporting that the biometric modalities are locked. Open the official lock/unlock service, request a temporary unlock and complete the transaction while it is active.
No OTP arrives The mobile may not be the number registered with Aadhaar, or the message may be delayed. Confirm the registered number, check phone connectivity and follow the current resend instructions. If no number is registered, update it at an Aadhaar Enrolment Centre or Mobile Update End Point.
The app cannot finish registration Registration requires the Aadhaar number, selected SIM, face authentication and a six-digit PIN in UIDAI’s documented flow. Use the app’s retry prompts, verify that the selected SIM is the registered one, or switch to myAadhaar or an authorised centre.
Unlock ends before the appointment is complete Temporary unlocking ends at the authority-specified time or when the authentication transaction completes, whichever is earlier. Start a new temporary unlock through the official service and perform the transaction promptly. Do not assume a fixed duration.
Demographic or OTP authentication also fails after a biometric lock The Aadhaar (UID) lock may have been enabled instead of only the biometric lock, or the service may have another problem. Check the service status and which lock was selected. If the UID lock is active, use UIDAI’s UID unlock process; biometric unlocking alone does not remove a broader UID lock.
A website or caller asks for an OTP to “unlock” Aadhaar That is outside the normal self-service flow and may be an attempt to take control of the account. Stop, close the page or call, and restart from myAadhaar or contact an authorised Aadhaar centre directly.

Security practices that prevent accidental exposure

  • Type myaadhaar.uidai.gov.in yourself or reach it from the official UIDAI website. Do not use links sent in unsolicited texts, emails or social-media messages.
  • Keep the registered SIM in your possession when requesting an OTP. Never read an OTP to a caller, agent or person promising a faster unlock.
  • Use the official Aadhaar app only. Review the app’s registration and permission prompts, and protect the six-digit app PIN as you would a banking PIN.
  • Unlock only when a legitimate transaction is ready to take place. Since the temporary state has an authority-defined limit, delaying the transaction can cause the unlock to expire.
  • Use a VID when a participating service supports it and you prefer not to disclose the permanent Aadhaar number. Remember that VID generation and retrieval are separate from biometric locking.
  • After an unexpected authentication request, check the status through an official channel rather than attempting repeated biometric scans or giving information to an unknown intermediary.

Quick decision guide

Your situation Recommended action
You want to stop fingerprint, iris and face authentication until you need it. Use the biometric-lock service on myAadhaar or in the official Aadhaar app.
You need biometric authentication for a scheduled exam or KYC transaction. Request a temporary unlock immediately before the legitimate transaction and complete it without delay.
Your phone number is not registered with Aadhaar. Visit an Aadhaar Enrolment Centre or Mobile Update End Point to add or update the number.
You want to block biometric, demographic and OTP authentication using UID, UID Token and VID. Use the separate Aadhaar (UID) lock service, understanding that it is broader than biometric locking.
You see error 330. Treat it as confirmation that biometric authentication is locked; use the official temporary-unlock process if the transaction is authorised.

Key points to remember

  • Biometric locking covers fingerprint, iris and face authentication.
  • A registered mobile number is essential for the normal OTP-based service.
  • You can manage the setting through myAadhaar, the official Aadhaar app or an authorised Aadhaar centre.
  • Temporary unlocking is limited by UIDAI’s specified period or the completion of the authentication transaction, whichever comes first.
  • Error code 330 indicates that biometric authentication is locked.
  • Biometric locking is not the same as locking the entire Aadhaar number.

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