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In Canada, you access SkipTheDishes restaurant ordering from the Restaurants section of the Instacart app. The first time you enter that section, Instacart asks for permission to share your name, email address, phone number, and Instacart+ membership status with SkipTheDishes. If you agree, a linked SkipTheDishes account is created automatically for this Instacart experience. You do not create or manage a separate SkipTheDishes app login.
After consent, you choose a restaurant, add items, pay at checkout, and track the order in Instacart. SkipTheDishes fulfills the restaurant order and is the merchant of record for its charges, refunds, and disputes. The instructions below reflect Instacart Help Center guidance accessed October 13, 2026; restaurant availability, fees, and promotions can vary, so treat the live checkout screen as the final authority.
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What linking Instacart to SkipTheDishes actually does
The word “link” can suggest that you connect two ordinary consumer accounts and then sign in to either service. That is not how this partnership works. Instacart provides the ordering interface inside its Canadian mobile app, while SkipTheDishes supplies the restaurant-ordering infrastructure and fulfillment.
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Random freezes, missing sound and display glitches usually trace back to one bad driver. Find and replace yours safely.Free scan · under a minuteWhen you first open the restaurant area, Instacart presents a consent screen. Accepting it lets Instacart share the specified account details with SkipTheDishes and creates a linked SkipTheDishes account for this experience. The account is intended for orders started in Instacart. It is not a normal SkipTheDishes account that you can open in the separate SkipTheDishes app, and an Instacart restaurant order does not give you a Skip app login.
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You can decline the data-sharing request and leave the restaurant experience without sharing those details. You cannot place a restaurant order through the partnership without completing the consent step. Declining does not create a pending account that you must later delete; you simply leave the restaurant flow until you choose whether to try again.
What you need before you start
- A Canadian Instacart account: The restaurant partnership described here is the Canadian experience, not a general feature for every country.
- The Instacart mobile app: Instacart’s Restaurants (Canada) help guidance specifies the iOS and Android apps. The documented flow is not a desktop-browser ordering procedure.
- A payment method: The default payment card on your Instacart account is sent to the linked SkipTheDishes account the first time you add an item to a restaurant cart. If that card cannot be used, checkout provides a Skip webview where you can enter payment details.
- A serviceable location: The official guidance does not establish that the same restaurants or offers appear in every Canadian location. Restaurant selection depends on what the app shows for your address.
Update the Instacart app before troubleshooting. Menu labels can change between releases, but the current help instructions use Restaurants, Account, Orders, and Restaurant orders. Have your delivery address and any instructions ready, because those details are reviewed as part of the restaurant checkout rather than through a separate Skip account setup.
How to link the accounts and place a restaurant order
- Open Instacart and sign in. Use the Instacart account that contains the payment card and, if applicable, your Instacart+ membership. Using another account can make the expected payment method or membership benefit appear to be missing.
- Tap Restaurants. The restaurant section is available in the Instacart apps for iOS and Android in Canada. If Restaurants is not shown, your current app, account region, or location may not have access to the experience.
- Read the consent request on your first visit. Instacart says it will share your name, email address, phone number, and Instacart+ membership status with SkipTheDishes for the linked experience. These are the account details identified in the consent flow.
- Choose whether to consent. Select the acceptance option to continue. If you decline, exit the restaurant section; Instacart says the listed information is not shared when you leave without consenting.
- Let the linked account be created. After consent, Instacart creates the linked SkipTheDishes account from the information you approved. You do not need to register separately with SkipTheDishes, choose another password, or install the SkipTheDishes app for this workflow.
- Select a restaurant. Pick one of the restaurants currently displayed for your location. The partnership does not guarantee that every restaurant listed in a separate SkipTheDishes experience will also appear in Instacart. Availability can depend on the address and the restaurants participating in the in-app experience.
- Add menu items. Open the menu, select the items and available choices, and add them to the restaurant order. Review quantities and any customizations before moving on. The restaurant cart is separate from a grocery cart, so adding food does not create a combined grocery-and-restaurant order.
- Review the cart. Check the items, delivery address, taxes, service and delivery charges, tip, and any membership benefit shown. Restaurant charges are in Canadian dollars. Look at each fee line instead of relying on a remembered promotion or on the total from a previous order.
- Continue to checkout. Instacart sends the default payment card from your Instacart account to the linked SkipTheDishes account when the first item is added to the cart. If the card cannot be used, the checkout flow can display a Skip webview for direct payment entry.
- Review the final order screen. Confirm the restaurant, items, address, delivery instructions, payment method, fees, and total. The live screen is the authoritative place to verify a fee waiver or promotion. Make sure any Instacart+ benefit is actually listed before assuming it will be applied later.
- Place the order. Submit the order only after checking the final total and delivery details. SkipTheDishes then handles restaurant fulfillment, while you continue to use Instacart to view the order information.
Understanding the checkout total
The amount you see is not just the menu subtotal. Review the subtotal, applicable taxes, delivery fee, service fee, tip, and any other line displayed by the checkout. Instacart identifies the restaurant transaction as CAD, so a Canadian-dollar total is expected even when the payment card is issued by a bank that uses another currency.
A fee benefit can have conditions. For example, the current Instacart+ guidance uses a $15 restaurant-order threshold calculated before taxes, fees, and tips. Raising the total with a tip or taxes does not make an order that is below the threshold qualify. Alcohol is excluded from that stated benefit. Always use the current order-review screen to determine which lines are waived or reduced.
Instacart credits and rewards cannot be used for restaurant orders under the stated help guidance. Do not subtract a grocery credit from your mental estimate of the restaurant total, and do not assume that a reward balance visible elsewhere in your Instacart account will be accepted at restaurant checkout.
Where to find status, receipts, and an active order
Instacart’s documented status path is Account → Orders → Restaurant orders. Open the relevant order to view its details. An active restaurant order may also appear at the top of the Instacart home screen, giving you a shortcut back to its status.
Keep the restaurant order separate from your grocery order history when looking for information. The restaurant partnership uses a distinct restaurant-order area even though both experiences are inside the same Instacart account. If you see grocery orders but not a restaurant order, switch to the Restaurant orders view before assuming the order failed.
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The order details are also useful when contacting support: they identify the restaurant order involved and show the transaction information needed for a delivery, item, refund, or payment question.
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- GROCERY COUPONS AND DEALS: Discover exclusive deals and grocery coupons found only on the Instacart app.
- SHOP GROCERY STORES NEAR YOU: Instacart connects you with over 85,000 supermarkets and stores across North America.
- Redeem in the app: Sign up for Instacart or log into your existing account Enter the main menu Tap Credits, promos & gift cards Enter the code Redeem on the website: Sign up for Instacart or log into your existing account Click Account or your name Click Add promo or gift card Enter the code
- No returns and no refunds on gift cards.
Who charges you and who resolves problems
For restaurant orders, SkipTheDishes is the merchant of record. Instacart states: “SkipTheDishes is the merchant of record for all restaurant order charges, refunds, and disputes.” That means the restaurant transaction, including the amount charged, a refund, or a payment dispute, is handled under SkipTheDishes’ merchant responsibility rather than the grocery-order arrangement.
| Question | Restaurant order through Instacart | What this means |
|---|---|---|
| Who fulfills the order? | SkipTheDishes and the restaurant | Restaurant preparation and delivery status belong to the restaurant-order service. |
| Who is merchant of record? | SkipTheDishes | SkipTheDishes handles restaurant-order charges, refunds, and disputes. |
| Currency | Canadian dollars (CAD) | Review the CAD total shown at checkout. |
| Payment source | Your Instacart default card is sent to the linked SkipTheDishes account initially | A card failure can lead to direct payment entry in the Skip webview. |
| Instacart credits and rewards | Not accepted for restaurant orders | Do not expect grocery credits or rewards to reduce the restaurant total. |
| Changing payment details | Applies to the current restaurant order only | A payment-method change for a restaurant order does not change the method used for grocery orders. |
This division of responsibility explains why a restaurant issue may be routed differently from a missing grocery item. Starting an order in Instacart does not make Instacart the merchant for the restaurant purchase. Use the restaurant-order help controls and follow the destination shown by the app.
Instacart+ delivery and service-fee terms
Instacart’s current help material describes a restaurant benefit for eligible Instacart+ members: a $0 delivery fee on restaurant orders of $15 or more, plus reduced service fees. The $15 threshold is calculated before taxes, fees, and tips, and alcohol is excluded. The reduced service fee is labeled an IC+ Perk at checkout.
These are the terms stated in the help pages accessed October 13, 2026, not a guarantee that every restaurant order qualifies. Membership eligibility, the restaurant’s participation, the order subtotal, alcohol exclusions, and other checkout conditions can affect the result. Confirm the benefit and the final fee lines on the order-review screen before placing the order. Fees and promotions can change without changing the account-linking process.
If the benefit is absent, check the account shown in the app, the pre-tax and pre-fee subtotal, and the cart contents. A qualifying-looking total can still fail the stated conditions if the amount reaches $15 only after taxes, fees, or tip, or if the order includes alcohol. The checkout display, rather than a general membership expectation, controls what you pay for that order.
How restaurant ordering differs from grocery ordering
Using the same Instacart account does not make a restaurant order a grocery order. The two experiences have different fulfillment and support responsibilities.
| Comparison point | Grocery experience | Restaurant experience powered by SkipTheDishes |
|---|---|---|
| Starting point | Instacart grocery-shopping sections | Restaurants in the Canadian Instacart app |
| Fulfillment | Grocery retailer and its delivery process | SkipTheDishes and the selected restaurant |
| Merchant responsibility | The grocery transaction’s applicable merchant | SkipTheDishes for restaurant charges, refunds, and disputes |
| Account connection | Instacart account used directly | Linked SkipTheDishes account created after consent |
| Credits and rewards | Grocery-account rules apply | Instacart credits and rewards are not accepted |
| Payment update scope | Grocery payment settings | A restaurant-order payment update applies only to that restaurant order |
| Support route | The grocery order’s help controls | Order Help from the restaurant-order area, with a SkipTheDishes chat path where offered |
There are no separate partnership “plans” to choose between. Your practical choices are the restaurant and items available for your location, the payment method accepted at checkout, and whether the current order meets any displayed membership condition. Comparing the grocery and restaurant sections is more useful than looking for a second account tier.
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How to get help with a restaurant order
Use the restaurant-order support controls in the Instacart app rather than treating the issue as a grocery-order problem.
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- Redeem in the app: Sign up for Instacart or log into your existing account Enter the main menu Tap Credits, promos & gift cards Enter the code Redeem on the website: Sign up for Instacart or log into your existing account Click Account or your name Click Add promo or gift card Enter the code
- Open Account.
- Open Orders or Order History, depending on the screen shown.
- Select the active or completed restaurant order.
- Choose Get Help, Need Help?, or the available Order Help control.
- Follow the prompts. Instacart’s guidance also describes a path to SkipTheDishes chat support for restaurant-order issues.
Use this route for missing or incorrect items, delivery concerns, a charge question, a refund request, or another problem tied to a specific restaurant order. Because SkipTheDishes is the merchant of record, the support flow may direct the issue to SkipTheDishes even though you started the order in Instacart. Have the order selected before opening chat so the support path can associate your question with the correct transaction.
Troubleshooting the account-linking flow
Restaurants does not appear
Confirm that you are using the Instacart app on iOS or Android and that the account and delivery location are in Canada. Instacart’s help material does not promise that the feature or the same restaurant list is available in every Canadian location. Install the latest app update, sign out and back in if necessary, and check again. If Restaurants remains unavailable, use Instacart support for an account- or location-specific answer rather than assuming that a separate SkipTheDishes login will unlock it.
You declined consent and now want to order
Return to the Restaurants section and read the consent prompt again. The order flow requires consent to share the listed account information and create the linked account. If the prompt no longer appears or the section cannot be opened, use Instacart’s in-app help; do not create an unrelated SkipTheDishes app account expecting it to merge automatically.
The payment card is rejected
At checkout, check whether the app offers the Skip webview for direct payment entry. A payment-method update made there applies only to that restaurant order, so it will not replace your grocery-order payment settings. Verify the card details and the final CAD total before submitting the order.
You cannot find the order
Open Account → Orders → Restaurant orders. Active orders can also be shown at the top of the Instacart home screen. If the order is still missing, use Order Help and provide the order details shown in the app.
You expected to use Instacart credits or rewards
Those credits and rewards are not accepted for restaurant orders under the stated help guidance. Review the restaurant checkout total without subtracting a grocery credit or reward.
The Instacart+ benefit is not shown
Check that the account displayed at checkout is the one with Instacart+ membership, that the order subtotal reaches $15 before taxes, fees, and tips, and that the order does not include excluded alcohol. The live checkout may still show different eligibility or fees because restaurant participation and promotions can change.
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The linked account created through Instacart is not accessible through the separate SkipTheDishes app. Return to Instacart for browsing, order status, and the restaurant-order help route. Installing the separate app or attempting to reset a Skip password does not convert this linked experience into a standard Skip app account.
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- SHOP GROCERY STORES NEAR YOU: Instacart connects you with over 85,000 supermarkets and stores across North America.
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- Redeem in the app: Sign up for Instacart or log into your existing account Enter the main menu Tap Credits, promos & gift cards Enter the code Redeem on the website: Sign up for Instacart or log into your existing account Click Account or your name Click Add promo or gift card Enter the code
Privacy and account boundaries
The consent screen identifies the information shared for the partnership: your name, email address, phone number, and Instacart+ membership status. Read that screen before accepting. Declining lets you leave without sharing those details for this experience.
The resulting linked account has a deliberately narrow boundary. It supports restaurant orders started in Instacart, but it is not accessible through the separate SkipTheDishes app. This explains why trying to sign in to the Skip app with your Instacart email may not reveal the restaurant order or the linked account created by the partnership.
Consent is tied to using the restaurant experience; it is not a request to move your entire Instacart account to SkipTheDishes. Grocery order history, grocery payment settings, and grocery rewards remain governed by their existing Instacart rules.
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A practical checklist before you place an order
- Use the Canadian Instacart app on iOS or Android.
- Confirm that Restaurants is available for your current location.
- Read the consent request and decide whether to share the four listed data points.
- Remember that consent creates the linked account automatically; no separate SkipTheDishes registration is required.
- Check the default Instacart payment card before adding items.
- Review the restaurant cart in CAD, including taxes, fees, tip, and delivery address.
- If you have Instacart+, verify the $15 pre-fee, pre-tax, pre-tip threshold and alcohol exclusion at checkout.
- Do not plan to pay with Instacart credits or rewards.
- Save the path to support: Account → Orders → Restaurant orders → the order → Get Help or Need Help?
What to remember about the partnership
There is no traditional account-linking form. The partnership is an in-app consent and handoff: enter Restaurants in the Canadian Instacart app, approve the specified information sharing, and Instacart creates a linked SkipTheDishes account for restaurant ordering. You continue to browse and track the order in Instacart, while SkipTheDishes remains responsible for restaurant fulfillment, charges, refunds, disputes, and the associated support path.
Keep the grocery and restaurant experiences conceptually separate, verify every fee and benefit in the live checkout, and use Restaurant orders under Account when you need status or help. That approach matches the documented flow without requiring a second SkipTheDishes app account.
Frequently Asked Questions
Do I need a separate SkipTheDishes account to order through Instacart?
No. After you consent in the Instacart app, Instacart creates a linked SkipTheDishes account for this restaurant-order experience. You do not create a separate Skip login, and the linked account is not available in the SkipTheDishes app.
Where can I use the partnership?
The documented experience is in the Instacart mobile app for iOS and Android in Canada. Restaurant availability and the restaurant list can vary by delivery location; the guidance does not promise identical access across every Canadian address.
What information does Instacart share with SkipTheDishes?
The consent screen identifies your name, email address, phone number, and Instacart+ membership status. You can decline and leave without sharing those details, but you cannot place a partnership restaurant order without consenting.
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- GROCERY COUPONS AND DEALS: Discover exclusive deals and grocery coupons found only on the Instacart app.
- SHOP GROCERY STORES NEAR YOU: Instacart connects you with over 85,000 supermarkets and stores across North America.
- THOUGHTFUL GIFT: Share the gift of time by taking a chore off a friend’s or family’s to-do list. Perfect for new parents!
- Redeem in the app: Sign up for Instacart or log into your existing account Enter the main menu Tap Credits, promos & gift cards Enter the code Redeem on the website: Sign up for Instacart or log into your existing account Click Account or your name Click Add promo or gift card Enter the code
Who charges me for a restaurant order?
SkipTheDishes is the merchant of record for restaurant-order charges, refunds, and disputes. Charges are shown in Canadian dollars. Your default Instacart card is sent to the linked account initially; if it fails, checkout may offer a Skip webview for direct payment entry.
Can I use Instacart credits or rewards on restaurant orders?
No. Instacart’s stated restaurant-order guidance says credits and rewards are not accepted for these orders.
What is the current Instacart+ restaurant benefit?
The help guidance describes a $0 delivery fee for eligible restaurant orders of $15 or more, plus reduced service fees marked as an IC+ Perk. The $15 amount is measured before taxes, fees, and tips, and alcohol is excluded. Confirm the actual benefit at checkout.
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In Instacart, open Account, then Orders, then Restaurant orders. An active order may also appear at the top of the home screen.
How do I report a missing item, refund issue, or delivery problem?
Select the restaurant order in Order History or Orders and choose Get Help, Need Help?, or Order Help. The available flow can direct you to SkipTheDishes chat support because SkipTheDishes handles restaurant fulfillment and is the merchant of record.
Will changing the payment method affect my grocery orders?
No. A payment-method update made for a restaurant order applies only to that order and does not replace the payment method used for grocery orders.
Why can’t I sign in to the linked account in the Skip app?
The partnership account is created for orders started in Instacart and is not accessible through the separate SkipTheDishes app. Return to Instacart for restaurant browsing, status, and support.
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To use SkipTheDishes through Instacart, open Restaurants in the Canadian Instacart app, consent to sharing the listed account details, and order there. Instacart creates the linked account automatically; SkipTheDishes handles fulfillment, restaurant charges, refunds, and disputes. Check the live CAD checkout for fees and Instacart+ eligibility, then use Account → Orders → Restaurant orders for status or help.
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