iTechGuides is reader-supported. When you buy through links on our site, we may earn an affiliate commission. As an Amazon Associate I earn from qualifying purchases. Learn more
If OneDrive shows “Sorry there is a problem displaying this folder” in Windows, first check whether the files are available at OneDrive online and confirm the Windows app is signed in to the account that contains them. If those checks do not help, a reset of the sync app is a suggested next step—but the error has no confirmed single cause, and no fix is guaranteed.
Check whether the folder is available online
Open OneDrive in a web browser and look for the affected files. In a 2019 Microsoft Q&A report about this exact message, the user could see files in the browser while the Windows app could not display the folder. Read the Q&A report.
If the files appear online, that suggests the problem may be limited to the local sync app. It does not establish the cause, nor does it confirm that every file on the computer is safely synced. Before changing OneDrive’s setup, make sure important files are accessible through a reliable copy or online.
Free tools Windows power users keep installed
One-click scans. No signup required.
Confirm the account signed in to OneDrive
Check which account the Windows OneDrive app is using and confirm it is the account that contains the affected folder. The accepted community reply in the Q&A report recommends checking that the same account is signed in. If the wrong account is active, sign in with the one associated with the files.
Reset the OneDrive sync app
The accepted reply in that 2019 community thread suggests resetting OneDrive with this command. It is community advice, not a Microsoft-confirmed resolution for every version of the app.
- Press Windows key + R to open Run.
- Enter
%localappdata%MicrosoftOneDriveonedrive.exe /resetand select OK. - If OneDrive does not start again, open the Start menu, search for OneDrive, and launch the app.
Microsoft’s reset instructions can change with the app and Windows version. Check Microsoft’s current OneDrive reset guidance before using a command that may not match your installation.
Rank #2
- Large Data Storage Capacity: Flash Drive with 128GB capacity, meet your needs of daily use on work, school, home and travelling for photos, music, videos, files storage and transfer
- Easy to use: The thumb drive is plug and play without any software installation; Supports Windows 7/8/10 / Vista / XP / Unix / 2000 / ME / NT Linux and Mac OS, also compatible with USB 2.0 and 1.1 ports; Storage is fast, safe and stable
- Wide Compatibility: USB flash drive support TV, desktop, notebook computer, car, audio and other device; It is your great data storage and transfer companion with traveling and working
- Retractable Desgin: The usb drive's retractable design can effectively protect the USB interface; The capless design can avoid losing of cap; Weight: 7g, Size: 2.6 × 0.8 × 0.4 inch. Portable to take your digital world anywhere
- What You Get: 1 x 128GB USB Flash Drive Thumb Drive, All of usb drives have been rigorously tested and formatted before leaving the factory; The default format of the USB stick is exFAT
If the folder still will not display
Other troubleshooting guides list unlinking and reconnecting the account, changing the local sync-folder location, and reinstalling OneDrive as further options. These steps alter the local sync setup and are more disruptive than checking the account or resetting the app; the available sources do not establish that one works better than another.
What’s actually slowing this PC down?
Pick the symptom - the matching free tool is one click away.
- Unlink and reconnect: MiniTool describes unlinking and setting up OneDrive again as a possible remedy. It says unlinking stops syncing and does not delete cloud files, but verify that important files are available before proceeding. MiniTool’s troubleshooting guide.
- Change the local folder location: This is another option listed in the troubleshooting guides. Check OneDrive’s current setup instructions for your version before moving or choosing a sync-folder location. MiniTool’s troubleshooting guide.
- Reinstall OneDrive: A reinstall is also suggested by third-party troubleshooting pages. Use current instructions for your Windows and OneDrive versions, and first verify that files you need are safely accessible. EaseUS’s troubleshooting guide.
What this error does—and does not—tell you
The message has been reported when opening a Windows OneDrive folder, including a case where files remained visible online. The available reports do not establish a root cause, a success rate for any remedy, or a version-specific Microsoft resolution. Treat each step as troubleshooting rather than a guaranteed fix. If files are missing both online and locally, preserve any available copies before resetting or changing the sync setup.
Quick Recap
Rank #4
- Massive capacity, up to 22TB capacity. (1TB = one trillion bytes. Actual user capacity may be less depending on operating environment.).Specific uses: Personal
- Includes software for device management and backup with password protection (Download and installation required. Terms and conditions apply. User account registration may be required.)
- 256-bit AES hardware encryption
- SuperSpeed USB (5 Gbps); USB 2.0 compatible
- Trusted storage built with WD reliability
Rank #3
- ✔️ One-time Payment, Lifetime Use: Unlike subscription-based services, pay once and enjoy lifetime use without recurring costs.
- ✔️ Complete Backup & Recovery Solution: Protect, backup, and restore your important data effortlessly with fully automated backups for photos, videos, music, documents, and more.
- ✔️ Backup to Multiple Destinations: Easily back up your data to external drives, USB, NAS, DVDs, or Cloud (Google Drive, OneDrive, WebDAV, etc.).
- ✔️ Advanced Security & Privacy: Encrypt, compress, and securely store your backups to keep your data safe and private.
- ✔️ Hassle-Free Backup: 1-click backup solution for simple, quick, and reliable data protection. Works seamlessly on Windows 11, 10.
Product prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on Amazon at the time of purchase will apply.
