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If FC Points you bought are missing, first confirm the purchase completed in the transaction history for the store or platform you used. Then restart the game, check the balance, and look for service issues. If the Points are still missing after 24 hours, contact support with your purchase proof and the account and transaction details EA requests. PlayStation players should contact PlayStation support.
The key is to separate a completed standalone purchase from a temporary service issue, an included edition benefit that arrives in installments, or Points you expected to transfer from an earlier game. Those situations have different next steps. Do not buy more Points or make an irreversible transfer just to test whether the balance updates.
Work through these checks in order
EA’s current missing-Points guidance recommends checking the transaction, restarting the game, checking service status, and escalating if the balance is still missing after 24 hours. Follow the steps in sequence so you can distinguish a purchase that did not complete from a delayed entitlement or a wider service issue. The steps apply whether you are checking a standalone Points purchase or trying to understand an expected balance; if the Points were included with an edition or are being transferred from another game, see the relevant sections below.
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Confirm the transaction in the store you used
Open the transaction or purchase history for the platform or store through which you bought the Points. Check that the purchase completed; a charge displayed on a payment account by itself does not confirm that the in-game entitlement arrived. Use the history for the actual purchase platform, such as PlayStation, the EA app, Steam, Xbox, Nintendo Switch, or Epic Games, as applicable.
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This first check answers a basic but important question: is there a completed purchase for the Points you are expecting? A payment notification or a line on a payment account is not the same as checking the transaction record on the platform where you made the purchase. Match the relevant transaction to the Points purchase rather than relying only on a general account balance or a notification.
If you cannot confirm that the purchase completed, do not treat the missing in-game balance as proof that EA received a completed transaction. Follow up on the transaction with the store or platform through which you bought the Points. The available EA guidance does not give one universal refund, restore, or missing-content tool for every platform, so avoid assuming that a procedure for one store applies to another.
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Restart the game and check the balance
Close and restart EA SPORTS FC, then check your FC Points balance again. EA’s instruction is: “Restart your game, then check for your FC Points.” Restarting is the recommended refresh step; it is not a substitute for verifying the purchase or waiting through a reported service issue.
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If you are checking an edition benefit or an FC 25-to-FC 26 transfer, first make sure the balance you expect is associated with the right game and event. Those cases are not the same as a standalone Points pack that has not appeared, and the transfer rules in particular should not be used as a generic refresh step.
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Check for service issues
Check EA SPORTS FC Direct Communication on X or WhatsApp for notices that could affect Points delivery. Also check the server status for the platform you are playing on. EA’s advice is to check the balance again after an active service issue has been fixed.
These are two distinct checks: EA’s FC communication channels may report an issue affecting the game, while the platform status page or service information covers the platform you are using. Check the relevant platform status for your play environment, rather than assuming that an issue on one service means every platform is affected. If you find a current issue, make a note of it and recheck after it is resolved; the guidance does not give a specific delivery time beyond that instruction.
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If there are no reported issues, that does not prove the purchase failed. It simply means you can continue with the transaction check and, if the balance remains missing, the support threshold. Likewise, a service notice is not proof that your particular purchase completed. Keep the transaction record and other details in case you need to contact support.
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Escalate after 24 hours if the Points are still missing
If the balance remains wrong after 24 hours, contact the appropriate support team with the information in the next section. EA describes 24 hours as the point after which it needs information to investigate; it is a support threshold, not a promise that every purchase will arrive within a measured delivery window. EA’s help page says: “If you still can’t find your missing FC Points after 24 hours, we’ll need some information from you to help look into it:”
Use the time to complete the earlier checks and gather evidence, not to assume that waiting alone will fix the problem. If you already know there is an active issue, check again when it is resolved. If 24 hours have passed and the Points are still missing, do not keep troubleshooting indefinitely: assemble the requested details and contact support. PlayStation players are specifically directed to PlayStation support for missing Points.
Prepare the details support needs
Before contacting support, gather the evidence and account information EA lists for investigating missing Points. Having the details ready helps explain what you bought, where and when you bought it, and what remains missing. EA’s requested information includes:
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- The persona or account name associated with the missing Points: Identify the in-game persona or account tied to the balance you expected. Be clear if more than one account or persona might be relevant.
- The console or platform used: State where you played and, where relevant, the store used for the purchase. EA lists PlayStation, the EA app, Steam, Xbox, Nintendo Switch, and Epic Games among platform/account information it may need.
- The purchase time and date, including the time zone: Include the time zone so the timing is unambiguous. A date without a time zone may be less clear when comparing transaction records.
- The amount of FC Points missing: Say how many Points you expected from the transaction and how many are absent, if you can establish that from the purchase details.
- Any FC Points code involved: Include the code information if a code was part of the transaction or issue.
- Other details that help explain the issue: For example, explain whether you checked the transaction history, restarted the game, and found an active service notice. Stick to the facts you can confirm.
Use the support route appropriate to the purchase platform. EA specifically directs PlayStation players to PlayStation support for missing Points. For purchases on other platforms, the official guidance identifies the platform information EA may need, including the EA app, Steam, Xbox, Nintendo Switch, and Epic Games; it does not describe a separate recovery tool or identical process for each one. Start with the store transaction history for the platform where you bought the Points and follow that platform’s applicable support route.
Keep the distinction between platform and game account clear when you describe the issue. Support needs to know the platform used and the persona or account associated with the missing Points. Do not assume that a support workflow, transaction-history screen, or recovery option will be identical across PlayStation, Xbox, Nintendo Switch, Steam, the EA app, and Epic Games. The safe common first step is to check the transaction history of the store used for the purchase and provide the requested details to the appropriate support team.
Check whether the Points are a scheduled edition benefit
Not every expected balance is from a standalone Points purchase. EA says that FC Points included with EA SPORTS FC 27 Ultimate Plus and Ultimate Editions are delivered in monthly drops, rather than all at once. If your missing balance is an included installment, check the current delivery details for that edition before treating it as a failed Points purchase. This timing statement applies to those named FC 27 editions; do not assume it applies to every edition or a later release.
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This distinction changes what you should compare. For a standalone purchase, check the transaction record for that purchase and the amount of Points associated with it. For Points included with one of the named FC 27 editions, check the edition’s delivery details and whether you are expecting an installment rather than the full included amount at once. A monthly drop is not the same thing as a single pack purchase that has failed to appear.
If you are unsure which type of Points you expected, identify the original source of the entitlement: a separate Points purchase, an edition benefit, a code, or a transfer from FC 25. EA’s current statement about monthly drops specifically names FC 27 Ultimate Plus and Ultimate Editions. It should not be used to infer delivery schedules for another game edition, a different release, or a standalone Points pack.
Do not confuse a missing purchase with an FC 25-to-FC 26 transfer
Points do not transfer automatically as a general missing-Points fix. EA’s transfer instructions concern moving Points from FC 25 to FC 26, and the process is initiated from FC 26 on console or PC. The first time you log in to any mode in FC 26, the game presents the transfer option. You cannot initiate it through the Ultimate Team Web or Companion Apps.
If the balance you expected is from FC 25, check whether you actually initiated the transfer when the FC 26 option appeared. Simply expecting the Points to appear in FC 26 is not the same as completing the transfer. The transfer option is presented on the first login to any mode in FC 26, and EA says it must be initiated in the game on console or PC, not through the Web or Companion Apps.
- Same console family only: Points may transfer within the same console family, including from an older generation to a newer generation of that console type. EA gives Xbox Series X|S to PlayStation 5 as an example of a transfer that is not allowed. Do not assume that owning both platforms makes cross-family transfer possible.
- Permanent transfer: Once transferred to FC 26, Points cannot be moved back to FC 25. This is a one-way decision, not a reversible test to see whether the balance appears where you expect.
- EA Play limitation: EA cautions that an EA Play member who transfers Points into FC 26 but does not buy the full game will not get those Points back on FC 25. Consider that limitation before accepting a transfer.
Because the transfer cannot be undone, use it only if you intend to move the Points and meet the console-family restriction. It is not a step to try when you are simply troubleshooting a purchase that has not appeared. If your problem is a standalone purchase inside the current game, return to the transaction, restart, service-status, and support steps instead.
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- The platform transaction did not complete: The game may not have received a completed Points purchase. Resolve the transaction question through the store or platform used to buy it rather than assuming a visible charge means the entitlement was delivered.
- The transaction completed, but there is a service issue: Wait until the reported issue is resolved, then restart the game and check the balance again. If the Points remain missing, follow the 24-hour support guidance.
- The transaction completed and the balance is still missing after 24 hours: Contact support with proof of purchase and the requested account, platform, timing, amount, and code details. PlayStation players should use PlayStation support.
- You expected an edition installment: Check whether it is one of the monthly FC 27 Ultimate Plus or Ultimate Edition drops before reporting it as a standalone purchase failure. Do not generalize that schedule to other editions.
- You expected FC 25 Points in FC 26: Check the transfer eligibility and initiation rules; do not assume the balance carries over automatically. Remember that the transfer is permanent and limited to the same console family.
These distinctions also help avoid unnecessary steps. A transaction that did not complete calls for a platform transaction follow-up. An active service issue calls for rechecking after it is resolved. A completed purchase that remains missing after 24 hours calls for support and proof. An edition benefit requires checking its current delivery terms, while an earlier-game balance depends on the FC 25-to-FC 26 transfer rules.
Frequently asked questions
How long should I wait before contacting support?
EA’s missing-Points guidance says to contact support if the Points are still missing after 24 hours. That is the point at which EA asks for information to investigate; it is not a guarantee that all purchases arrive by a particular deadline. If you find an active service issue, recheck after it is resolved.
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My payment account shows a charge. Does that prove my Points purchase completed?
No. A charge displayed on a payment account by itself does not confirm that the in-game entitlement arrived. Check the transaction or purchase history on the platform or store where you bought the Points, then provide proof of purchase if you need to contact support.
Should I contact EA or my platform?
EA specifically directs PlayStation players to PlayStation support for missing Points. For other platforms, use the transaction history for the store where you made the purchase and follow its applicable support route. EA’s guidance lists the EA app, Steam, Xbox, Nintendo Switch, and Epic Games as platform information it may need, but it does not give one identical recovery process for all of them.
What should I send to support?
Gather proof of purchase; the persona or account name associated with the Points; the console or platform; the date, time, and time zone of purchase; the missing amount; any FC Points code; and other relevant details. Explain the checks you have already completed, such as restarting the game and checking for service notices.
Could FC Points arrive in monthly installments?
EA says that Points included with FC 27 Ultimate Plus and Ultimate Editions arrive in monthly drops, not all at once. Check the current delivery details if you expected an edition benefit. This statement is specific to those named FC 27 editions and does not establish a schedule for other editions or standalone purchases.
Can I move FC 25 Points to FC 26 from the Web or Companion App?
No. EA says to initiate the transfer by logging into FC 26 on console or PC. The transfer option appears on the first login to any mode, and it cannot be initiated through the Ultimate Team Web or Companion Apps.
Can I undo an FC 25-to-FC 26 transfer?
No. EA says the transfer is permanent and cannot be moved back to FC 25. It is also restricted to the same console family. Do not accept the transfer as a troubleshooting experiment, particularly if you are an EA Play member who has not bought the full game; EA says those Points will not be returned to FC 25 in that situation.
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EA Help’s “How to find missing EA SPORTS FC™ Points” guidance was accessed on October 13, 2026, and displayed “Updated 3 days ago.” Its FC 25-to-FC 26 transfer guidance was accessed the same day and displayed “Updated 5 months ago.” Service notices and edition delivery terms can change, so check EA’s current guidance and the relevant platform’s status when you troubleshoot.
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Frequently Asked Questions
How long should I wait before contacting support about missing FC Points?
EA’s guidance says to contact support if the Points are still missing after 24 hours. That is an investigation threshold, not a guarantee that every purchase arrives by a particular deadline. If there is an active service issue, recheck after it is resolved.
Does a charge on my payment account prove the Points purchase completed?
No. Check the transaction history for the store or platform where you bought the Points. A displayed charge by itself does not confirm that the in-game entitlement arrived.
Who should I contact if my FC Points are missing?
EA specifically directs PlayStation players to PlayStation support. For other platforms, check the purchase history for the store used and follow its applicable support route; EA does not describe one identical recovery process for every platform.
What information does support need?
Gather proof of purchase; the persona or account name associated with the Points; your console or platform; the purchase date, time, and time zone; the missing amount; any FC Points code; and other details relevant to the issue.
Are FC 27 Ultimate Edition Points delivered all at once?
EA says Points included with FC 27 Ultimate Plus and Ultimate Editions are delivered in monthly drops, not all at once. Check current delivery details; this statement is specific to those named editions.
Can I transfer FC 25 Points to FC 26 through the Web or Companion App?
No. EA says to initiate the transfer by logging into FC 26 on console or PC. The option appears on the first login to any mode and cannot be initiated through the Ultimate Team Web or Companion Apps.
Can I reverse an FC 25-to-FC 26 Points transfer?
No. EA says the transfer is permanent and limited to the same console family. An EA Play member who transfers Points but does not buy the full game will not get the Points back on FC 25.
The Bottom Line
Check the purchase history for the store you used, restart EA SPORTS FC, and review EA and platform service status. If a completed purchase is still missing after 24 hours, contact the appropriate support team with proof and the requested account and transaction details; PlayStation players should contact PlayStation support. Treat FC 27 edition drops and FC 25-to-FC 26 transfers as separate cases, and do not make an irreversible transfer just to troubleshoot.
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