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Use your bank’s own notices, branch locator, app, and customer-service team first. Then verify structural changes in the FDIC BankFind Suite or, for institutions and filings covered by it, the OCC Corporate Applications Search (CAS). Ask the bank to confirm whether the office is closing, moving, consolidating, or merely changing hours, the effective date, the replacement location, and how services such as safe-deposit boxes and cash transactions will work.
Start with the bank for the answer that affects you
Regulatory databases can show that a relocation or closure has been filed, but only the bank can reliably tell you what customers should do today. A headquarters move may change the institution’s legal address without changing your branch. A branch announcement may affect only one office, or it may be part of a consolidation that changes where you handle in-person banking.
Identify the exact institution and office before searching. Use the bank’s full legal or public name, the complete branch address, and the city and state. Similar names can belong to separate banks, and a downtown office may have a different name from the institution’s headquarters.
Check every customer-facing channel
- Look for announcements on the bank’s public website and in its branch locator.
- Sign in to online banking and the mobile app and review secure messages, alerts, and notices.
- Check letters, email, and regular account statements for a branch-closing or relocation notice.
- Call the number on your debit card, statement, or the bank’s official website. Ask for the specific office, not just general support.
- Save the notice or take a screenshot and record when you received it. A later database entry may show a filing date rather than the date customers were told.
Questions to ask immediately
- Is the office closing, relocating, consolidating with another branch, or only changing its hours?
- What is the confirmed effective date? Will the office be unavailable temporarily during the move?
- Where is the nearest replacement location, and which services and hours does it offer?
- Will ATM access, cash deposits, cashier’s checks, notarization, wire transfers, or other in-person services change?
- What should customers do with a safe-deposit box, and will boxes move, be drilled, or require a new agreement?
- Can the bank provide an alternative such as mobile check deposit, another ATM without a fee, an appointment, or a different branch?
- If the change is not publicly listed yet, when should you check again?
Use FDIC BankFind Suite to check bank-structure events
The FDIC BankFind Suite has a Bank Structure Changes search for events involving insured institutions. Depending on the search and the bank, records can include main-office relocations, branch-office relocations, branch openings, and branch closings. It is useful for checking whether a change has entered the regulator’s structure records, but it is not a live indicator that a particular lobby is open this minute.
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Step-by-step FDIC search
- Open the FDIC BankFind Suite and choose Bank Structure Changes.
- Enter the institution’s exact name, or narrow the search with the bank identifier and a relevant date range.
- Review the event type. Distinguish Main Office Relocation from Branch Office Relocation and from a branch closing.
- Check whether the result is using an effective date or a processed date. These dates answer different questions.
- Open the record and compare its address, institution name, and event details with the office you use.
- Call the bank with the record in front of you and ask whether the event is completed, scheduled, or still pending.
An effective date is intended to identify when the structural change takes effect. A processed date indicates when the FDIC handled or recorded the event. A record can therefore appear after an event has taken effect, or show processing activity before the customer-facing change occurs. Do not treat the newer-looking date as proof that the branch is open or closed today.
Check OCC Corporate Applications Search when it applies
The Office of the Comptroller of the Currency’s Corporate Applications Search (CAS) is a searchable database of OCC applications and notices. It lets you search by bank name or charter number, select a location type, and filter relevant application categories. For this question, the important location choices are Bank Headquarters and Branch Location; relevant categories include Relocations and Branch Closings.
Step-by-step CAS search
- Open CAS and search for the bank by its exact name or OCC charter number.
- Choose Bank Headquarters if you are checking a main-office address, or Branch Location for a customer branch.
- Set a date range that covers the period in which the move or closure could have been filed. CAS limits each date range to five years, so run additional searches for an older history.
- Select the relevant application type, such as Relocations or Branch Closings.
- Read the action and status, not just the application title. A receipt means the filing was received; an approval is a regulatory decision; a consummated or effective action indicates that the transaction has been completed in the record.
- Compare the filing’s location and institution with the exact office you identified. One filing can appear at more than one stage.
OCC says there can be a five-day delay between receipt of an application and its appearance in CAS. A missing result during that window does not establish that no change is planned. CAS is also designed around OCC applications, so it is not a complete record for every bank charter or every minor address update.
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How the two regulator tools differ
| Question | FDIC BankFind Suite | OCC Corporate Applications Search |
|---|---|---|
| Primary purpose | Bank structure events, including main-office and branch relocations, openings, and closings | OCC applications and notices, including relocation and branch-closing filings |
| Useful location field | Main office or branch event in the structure record | Bank Headquarters or Branch Location |
| Date interpretation | Lets you search by processed date or effective date | Shows filing actions and status stages; date ranges are limited to five years |
| Timing limitation | Processed and effective records may not match the day a customer sees a change | Received applications may take five days to become viewable |
| Best use | Confirm that a structural event is recorded for an insured institution | Follow an OCC filing from receipt through approval or consummation |
| Final confirmation | Ask the bank which office is operating, when the change takes effect, and how services will be delivered | |
The tools are complementary, not interchangeable. A result in one does not guarantee that the other will contain the same entry, and neither replaces direct confirmation from the bank.
Understand what “headquarters changing” can mean
Main-office or headquarters relocation
A bank may move its main office while branches continue serving customers at their existing addresses. If you are checking the institution’s headquarters, search for a main-office or bank-headquarters relocation rather than a branch closing. Ask whether the move changes the address used for legal notices, mailed payments, correspondence, or in-person appointments. The bank should tell you if any customer action is required.
Branch relocation
A relocated branch may receive a new street address but retain the same staff, accounts, and services. Confirm the last day at the old address, the first day at the new address, parking and accessibility, drive-through or ATM availability, and whether appointments booked at the old location transfer automatically.
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Branch closure or consolidation
A closure ends service at that office. A consolidation may close one branch while directing customers to another. Ask exactly which services remain at the destination. A replacement branch may have shorter hours, no safe-deposit boxes, limited cash handling, or different accessibility features even when it is nearby.
Hours-only or temporary change
Some notices concern reduced hours, a temporary shutdown, or a change from full-service to appointment-only banking rather than a permanent structural event. Those changes may not appear as a relocation or closure in a regulator database. The bank’s current branch locator and a direct call are the authoritative practical checks.
Branch-closing notices and the 90-day and 30-day rules
For a covered branch closing, federal law generally calls for customer notice by the beginning of the 90-day period before the proposed closing. The statute also calls for a conspicuous notice posted at the branch during at least the final 30 days. The FDIC consumer guidance published in July 2024 describes the same usual timing: at least 90 days’ notice to customers and a visible posting for at least 30 days.
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The notice may be included in a regular account statement or sent separately. It should identify the proposed closing and provide information customers need to continue banking. If you have not received instructions about a safe-deposit box, contact the bank rather than assuming the box will transfer automatically.
Why the timing is not identical for every move
The law has an exception for certain relocations or consolidations within the immediate neighborhood that do not substantially affect the nature of the business or the customers served. A nearby move can therefore have different notice treatment from a complete closure. Do not assume that every address change must carry exactly the same 90-day schedule.
The FDIC’s December 16, 2025 final-rule summary adds a process detail for institutions covered by that rule: a de minimis address change does not require a filing, but customers must be notified. The summary applies to insured state nonmember banks and insured branches of foreign banks. Those filing details should not be generalized to every charter type.
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What to do if a database and the bank disagree
- Check the date basis. In BankFind, determine whether you are looking at a processed date or an effective date. In CAS, determine whether the action is a receipt, approval, or consummated/effective entry.
- Allow for update delays. OCC says received applications can take five days to appear. A regulator record can also lag a bank announcement or represent a filing stage rather than a completed move.
- Verify the address. Make sure the institution, branch number or name, street address, city, and state all match. A similar bank name can produce a plausible but irrelevant result.
- Call the branch or customer-service line. Ask for the confirmed operating date and the destination branch. Request written confirmation through secure messaging if the answer affects a large transaction or a safe-deposit box.
- Recheck after the bank’s stated date. If the office still appears open or closed contrary to the notice, ask the bank which source controls current service and whether the change was postponed.
A blank search result means only that the selected tool, filters, charter coverage, and date window did not produce a record at that moment. It is not proof that no change is planned.
Plan for services that are easy to overlook
Moving a branch is more than changing its street address. Before the old office closes, list the services you use and ask where each one will be available.
- Safe-deposit boxes: Ask whether boxes move, whether customers must schedule access, and what happens to rental agreements and keys.
- Cash and coin: Confirm cash-deposit limits, coin handling, large withdrawals, and whether the destination branch has a drive-through.
- Cashier’s checks and wires: Ask whether these require an appointment, identification, a cutoff time, or a different branch.
- Notary and document services: Verify availability and whether the service is limited to account holders.
- ATM access: Check whether the replacement location has an ATM, after-hours access, deposit capability, and fee-free availability.
- Accessibility: Confirm entrances, parking, elevators, hearing assistance, language support, and any accommodations you need.
- Digital alternatives: Ask about mobile check deposit, remote deposit, online transfers, appointment scheduling, and possible ATM-fee waivers.
If the change leaves you without workable access, describe the specific service and barrier to the bank and request an accommodation or alternative. The FDIC advises that unresolved concerns about access to banking services may be communicated to the appropriate bank regulator.
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- Write down the exact bank name, branch address, and the service you need.
- Search the bank’s website, app, locator, secure messages, statements, and customer-service channels.
- Save the announcement and note its date, effective date, destination, and contact number.
- Search FDIC BankFind Suite → Bank Structure Changes; review event type and processed versus effective date.
- If the institution and event fit OCC coverage, search CAS by bank or charter number, location type, application type, date range, and action status.
- Call the bank to confirm current operations, the final day at the old address, the first day at the new address, and every service you use.
- Arrange safe-deposit-box access, cash needs, appointments, accessibility support, or digital alternatives before the stated change date.
- Recheck the bank and regulator records if the notice is recent, the result is missing, or the dates conflict.
When to escalate
Escalate to a supervisor or the bank’s complaint channel when staff cannot explain the effective date, destination, or access to a service. Keep copies of notices, call dates, names, and case numbers. If the bank does not resolve an access problem, contact the regulator responsible for that institution’s charter. Explain the practical impact—such as inability to reach a safe-deposit box or obtain necessary cash—rather than reporting only that a database entry looks wrong.
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