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If you need help now, you have two practical starting points: your college’s counselling or student-support route, and the national Tele-MANAS helpline at 14416 or 1800-89-14416. You do not need to wait for a diagnosis before asking for support.
If someone is in immediate danger, seriously injured, or needs urgent medical attention, contact local emergency services or go to the nearest hospital emergency department. Do not wait for a routine counselling appointment or rely on a helpline call to replace emergency care.
Choose the safest first step
When there is immediate danger
Treat a situation as urgent if a person may harm themselves or someone else, has already attempted self-harm, has a serious injury, is severely confused or unresponsive, or needs urgent medical treatment. Contact local emergency services or take the person to the nearest hospital emergency department. If it is safe, stay with them and involve a trusted friend, family member, hostel warden, faculty member, student-affairs officer, or other responsible adult who can help them reach care.
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National mental-health helplines are useful support and referral routes, but a phone conversation must not delay urgent medical attention. India does not have one universal campus crisis procedure published for every institution, so check your college’s emergency and escalation process before a crisis occurs.
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If you are the person at risk, move to a place where another person can stay with you, put distance between yourself and anything you could use to cause harm, and tell someone plainly that you may not be safe alone. If you are helping a friend, use direct, calm language: “Are you thinking about suicide or hurting yourself?” Asking does not create a crisis; it helps you understand whether urgent action is needed. Do not promise to keep imminent danger secret.
When you are distressed but not in immediate danger
Start with whichever route you can reach most easily. A campus counsellor can become a local, continuing point of care. Tele-MANAS can provide immediate telephone support, professional guidance and referral information. You can use both: for example, call Tele-MANAS tonight and ask your college to arrange an appointment for follow-up.
You can seek help for exam stress, anxiety, low mood, grief, loneliness, relationship problems, sleep difficulties, substance-related concerns, discrimination, adjustment to hostel life or any other emotional difficulty. You do not have to prove that your problem is “serious enough.” Explain how you feel and how it is affecting safety, study, relationships or daily functioning.
Find your college counselling service
Where to look
Use the institution’s official website, student handbook, learning-management portal or notice board. Search for these terms:
- counselling or counselling centre
- student support or student affairs
- well-being or psychological services
- health centre or medical centre
- student welfare, hostel support or dean of students
If the contact is not obvious, ask the department office, student-affairs desk, hostel staff, campus health centre, class adviser or a trusted faculty member to identify the current booking route. You can ask someone to make the first call with you if speaking alone feels difficult. If a website has an old number or an unanswered email, try the central student-affairs office and ask for the current contact rather than assuming the service has closed.
What national guidance means—and what it does not
The University Grants Commission’s overview of student health and well-being describes support centres and counsellors as part of the higher-education setting and identifies equitable access to mental-health services as an objective. That national guidance does not confirm the current counsellor, hours, fees, confidentiality rules or appointment availability at your particular college. Verify those details directly with the institution.
Some colleges place counselling under student welfare, some under a health centre and others under a dean or a separate well-being office. The name of the unit does not tell you whether it provides psychotherapy, crisis assessment, psychiatric care, academic support or only referrals. Ask what the service actually offers and whether a qualified professional will handle your concern.
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- What is the earliest available appointment?
- Is the session online, in person, or either?
- Is there a fee, and are any students eligible for subsidised or free sessions?
- Which languages can the counsellor use?
- What accessibility accommodations are available?
- How is personal information stored and who can access it?
- What happens if I need a psychiatrist, psychologist, hospital or other outside service?
- How do I get help outside campus hours?
- What should I do if I miss an appointment or the counsellor is unavailable?
- Can I choose a different counsellor if the first match is not comfortable?
These questions help you understand the service; they are not assumptions that every college offers the same options. Write down the answers, including a direct number and the out-of-hours route, so you do not have to search again while distressed.
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Call Tele-MANAS
Numbers and national role
The Directorate General of Health Services’ National Mental Health Programme lists Tele-MANAS at 14416 and 1800-89-14416. It describes the programme as a tele-mental-health service that provides counselling, professional guidance and links to referral pathways.
A Press Information Bureau release dated 9 October 2026 describes Tele-MANAS as free, confidential and available around the clock, with multilingual counselling and support. The release reported 53 operational Tele-MANAS cells across all 36 States and Union Territories as of October 2026. Operating arrangements can change, so confirm the current details when you call.
What a call can help with
You can explain what you are experiencing—such as overwhelming stress, anxiety, low mood, emotional distress or suicidal thoughts—and ask what to do next. The service can offer support during the call and help identify local or continuing-care options. The DGHS description includes district-level and other mental-health services with counselling and referral functions, so ask specifically about in-person follow-up if telephone support is not enough.
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1Repair Windows errors before they cause bigger problems2Fix the driver behind crashes, sound loss and screen glitches3Clear out junk files and repair common Windows errorsYou do not need to prepare a diagnosis or use clinical terminology. Describe what has changed, how long it has been happening, whether you feel safe, and what kind of help you want. If speaking is difficult, make a few notes first: your location, whether you are alone, the main symptoms, any immediate risk, medicines or medical conditions, and whether you prefer a local referral.
What the service cannot guarantee
A national phone service is a first contact, not automatically a complete treatment plan. The sources do not establish a universal response time, a particular language at every location, guaranteed referral availability or a specific clinical outcome. If you need continuing therapy, medication assessment, physical examination or emergency treatment, ask for the appropriate next step and confirm it locally.
The PIB release stated that Tele-MANAS had handled 47,75,644 calls since its launch on 10 October 2022, measured as of October 2026. That is a cumulative programme-use figure; it does not predict your waiting time or the outcome of your call.
A simple opening line
You can say: “I’m a college student in India and I’m having a difficult time. I’d like mental-health support and guidance on what to do next.” If you may be in danger, say that first and clearly state whether you have a plan, access to means, or an injury. If you are calling for someone else, explain where the person is and whether they are with you.
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Charge your phone, move somewhere reasonably private and keep paper nearby for instructions or referral details. A helpline may ask questions to understand safety and urgency. Answer as directly as you can; you can also ask why information is needed and what will happen next. At the end, repeat the agreed plan, the name or type of service to contact and what to do if your safety worsens.
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Compare the two main starting points
Neither route is universally best. Choose according to urgency, access and the kind of help you need.
| Factor | Campus counselling or student support | Tele-MANAS |
|---|---|---|
| How to reach it | Find the institution’s current contact or ask student affairs, a department office, hostel staff or the campus health centre. | Call 14416 or 1800-89-14416. |
| Setting | Local and potentially suitable for continuing appointments; exact provision varies by institution. | Telephone-based national support with counselling, professional guidance and referral pathways. |
| Hours | Ask the college for current hours and an out-of-hours procedure. | The PIB release dated 9 October 2026 described the service as round the clock. |
| Cost | Ask whether the college charges a fee or offers free access; no national fee rule establishes the price at every campus. | The 9 October 2026 PIB release described Tele-MANAS as free. |
| Language and accessibility | Ask which languages and accommodations the campus can provide. | The PIB release described multilingual support, but it does not establish that every language is available at every call. |
| In-person care | Ask about referral to a psychiatrist, psychologist, hospital or other service. | Ask the counsellor for local referral options if telephone support is insufficient. |
| Privacy | Request the college’s confidentiality and information-sharing policy before disclosing sensitive details. | The PIB release describes the service as confidential; urgent safety situations and local procedures may affect how information is handled. |
For a problem that needs regular sessions near your classes or hostel, campus care may be easier to continue. For support late at night, while travelling, or before you know which local service is appropriate, Tele-MANAS may be the more reachable first contact. You can begin with one and ask for help connecting to the other.
Other government-listed contacts
The Department of Empowerment of Persons with Disabilities’ government directory lists additional mental-health contacts. Treat a directory entry as a possible alternative, not a guarantee that a number is currently operating or suitable for every situation.
| Service | Number | Directory description |
|---|---|---|
| KIRAN | 1800-599-0019 | Mental-health support and rehabilitation. |
| NIMHANS | 080-46110007 | Medical advice, counselling and rehabilitation. |
| Tele-MANAS | 14416 | Also listed in the directory as a mental-health support contact. |
Check the current operation and suitability of any number when you call. If one route does not connect, try another verified route or seek local in-person help. None of these non-emergency numbers should replace emergency services or hospital care when there is immediate danger. A number listed for rehabilitation or advice may not be designed for an active medical emergency, so state your urgency and location clearly.
Make a practical crisis plan before you need it
1. Save the routes
Save 14416 and 1800-89-14416 in your phone under “Mental-health support.” Record your college counselling contact, campus health-centre number, hostel or residence contact and the nearest hospital emergency department. Ask the institution which local emergency number and escalation route it currently uses.
2. Identify people who can act
Choose at least two trusted people who can stay with you, make a call, accompany you to care or contact campus staff. Tell them how you prefer them to help. If you are supporting a friend, ask directly whether they are thinking about suicide or self-harm; do not leave someone alone when there is immediate danger.
3. Reduce barriers to leaving for care
Keep identification, essential medicines, relevant medical information and a charged phone accessible. Know how you would travel to the nearest hospital and whether a hostel or campus gate procedure could delay you. These preparations are practical safeguards, not substitutes for professional care.
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4. Decide what happens after the first call
Write down the agreed next step: a campus appointment, a referral, a visit to a health facility or a check-in with a trusted person. If symptoms worsen, safety changes or an injury occurs, move to urgent local care rather than waiting for that planned step.
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5. Rehearse the plan
Tell your trusted contacts where the counselling office and nearest emergency department are. Check that you can make calls from your room, hostel or campus and know who can help if your phone, transport or money is unavailable. Review the plan after moving hostels, changing campuses or travelling home.
Prepare for a counselling appointment
What to bring or note
- The main problems and when they began.
- Changes in sleep, appetite, concentration, attendance, substance use or daily functioning.
- Current medicines, medical conditions and previous mental-health care.
- What you hope will improve first.
- Any immediate safety concern, including thoughts of suicide or self-harm.
You can bring a trusted person if the provider permits it. If speaking is hard, show the counsellor a written note or read a prepared sentence. It is acceptable to pause, ask for a question to be repeated or say that you do not know an answer. The first meeting may focus on understanding your situation and deciding whether counselling, medical assessment, referral or another support is appropriate.
Privacy questions worth asking
Ask who can see records, whether appointments are documented, when information may be shared for safety reasons, and whether contacting family or college administrators is part of the procedure. Do not assume that UGC guidance or a college’s counselling label establishes identical confidentiality practices everywhere. Request the institution’s current policy.
If you are under a particular campus policy or receiving care through a hospital, ask whether records are kept separately from academic records. A recommendation in the 2024 National Medical Commission task-force report about separating counselling confidentiality in medical colleges is not a universal rule for all institutions.
Language, disability and online access
Tell the service what language you understand best and whether you need interpretation, captioning, a screen-reader-friendly process, a quiet room, mobility access or another accommodation. For an online appointment, ask which platform is used, whether headphones are recommended, and what to do if the connection fails. These are reasonable access questions even when a service does not advertise every option.
Independent reader supportYour contribution helps us test, update, and keep practical guides available for everyone.Continue care after the first conversation
A first call or appointment can clarify the next step without resolving everything immediately. Ask whether you need another session, a medical assessment, structured therapy, medication review, academic adjustments or referral to a specialist. Record the provider’s instructions and the date of the next contact.
If a suggested service is unavailable, too expensive, inaccessible or not a good fit, say so and request another option. Contacting a second service is appropriate. A missed appointment does not mean you have lost the right to seek help; call again and explain what happened.
Keep a brief record of appointments, referrals, medicines and warning signs that mean you need urgent help. Share only what you choose with friends or faculty, while making sure at least one trusted person knows how to reach you if your safety changes. If you are studying away from home, ask how care can continue during holidays or a change of city.
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Special note for medical colleges
A 2024 National Medical Commission task-force report recommends a 24/7 support system in medical colleges and identifies Tele-MANAS as one way to implement such support. This recommendation is scoped to medical colleges. It is not proof that every college in India currently operates a 24/7 service, and its discussion of separating counselling confidentiality from other systems should not be generalized into a guarantee at every institution.
Common mistakes to avoid
- Waiting for a diagnosis: You can ask for support based on distress, functioning or safety concerns.
- Assuming every campus works the same way: Confirm the current contact, hours, fees, privacy policy and referral process.
- Treating a helpline as emergency medicine: Go to emergency care for immediate danger, serious injury or urgent medical need.
- Assuming a directory number is permanent: Check that the contact connects and fits your need.
- Keeping the crisis secret: Involve a trusted person or campus staff member when safety is at risk.
- Stopping after one unsuccessful attempt: Try another verified route, ask for a referral or seek in-person care.
- Using only email during a crisis: Email may not be monitored quickly; use a phone call or in-person route for urgent concerns.
- Sharing someone’s private details widely: Involve only the people needed to keep the person safe and reach care.
A short action checklist
- If danger is immediate, contact local emergency services or go to the nearest hospital emergency department now.
- Otherwise, call Tele-MANAS at 14416 or 1800-89-14416, or locate your campus counselling route.
- Explain your symptoms, safety, preferred language and whether you need in-person care.
- Ask about the earliest appointment, cost, privacy, accessibility, hours and referrals.
- Write down the next step and involve a trusted person if you may struggle to follow through.
- Re-contact the service or escalate to urgent care if your safety or medical condition worsens.
Frequently Asked Questions
Do I need a diagnosis to call Tele-MANAS or a campus counsellor?
No. You can ask for help because you are distressed, unsafe, unable to function normally or unsure what support you need. Describe what is happening in ordinary language.
Is Tele-MANAS free and available at night?
The Press Information Bureau release dated 9 October 2026 describes Tele-MANAS as free and available around the clock. Confirm current operating details when you call because arrangements can change.
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What if my college has no counsellor or does not reply?
Ask student affairs, your department office, hostel staff or the campus health centre for the current route. You can call Tele-MANAS for support and referral guidance, or seek another verified local service.
Can a helpline replace therapy or psychiatric care?
It can be a first contact for counselling, guidance and referrals, but it is not automatically a complete treatment plan. Ask about continuing in-person care, medical assessment or specialist referral when needed.
What should I do if a friend may attempt suicide?
Stay with the person if it is safe, ask directly about immediate danger, involve a trusted adult or campus staff member and contact emergency services or go to a hospital emergency department. Do not leave them alone or promise secrecy when risk is immediate.
Will my college automatically tell my parents?
Policies differ. Ask who can access records, when information may be shared for safety reasons and whether family or administrators may be contacted. Do not assume identical confidentiality rules at every campus.
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The government directory lists KIRAN at 1800-599-0019 and NIMHANS at 080-46110007 for mental-health-related support. Check that a number is operating and suitable for your need; use emergency care for immediate danger.
What if I cannot afford private counselling?
Ask your college about free or subsidised sessions and referral options. Tele-MANAS is described as free in the 9 October 2026 PIB release. Ask any provider about fees before booking.
The Bottom Line
For immediate danger, serious injury or urgent medical need, use local emergency services or the nearest hospital emergency department. Otherwise, start with your college’s verified counselling route or call Tele-MANAS at 14416 or 1800-89-14416. Ask about cost, privacy, language, accessibility, hours and referrals, write down the next step and involve someone you trust if following through may be difficult.
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