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If Genshin Impact keeps crashing on an iPhone, iPad, or Android phone, start by checking whether your device meets the game’s current requirements and has enough free storage. Then work through the game’s own troubleshooting steps before reinstalling. A crash can depend on the device, software, available space, and when it happens; no single fix is guaranteed.
If other apps are crashing or the whole phone is restarting too, troubleshoot the device as well as the game. A system-wide problem is not proof that Genshin Impact caused it.
First, note when the crash happens
Record whether Genshin closes on launch, during loading or shader compilation, or during gameplay. The timing is useful when troubleshooting or contacting support, but does not by itself establish the cause.
Check your device against the current requirements
HoYoverse’s requirements page, updated November 11, 2025, distinguishes supported configurations from recommended ones. Supported does not mean every session will run without problems, and a device below the recommended level is not guaranteed to crash. HoYoverse cautions that low specifications can lead to technical issues.
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| Platform | Supported configuration | Recommended configuration |
|---|---|---|
| Android | ARMv8-A 64-bit processor; non-PowerVR GPU; Snapdragon 660 (Adreno 512), Helio G88 (Mali-G52), or above; 4 GB RAM; Android 10 or later; at least 40 GB available storage. | Snapdragon 855, Dimensity 1000, Kirin 980, or above; 6 GB RAM; Android 12 or later; at least 60 GB available storage. |
| iPhone and iPad | iPhone 8 Plus or iPhone X and later; iPad mini (5th generation), iPad Air (3rd generation), iPad (8th generation), and later models. HoYoverse specifies A11 or later for iPhone and A12 or later for iPad, 3 GB RAM, iOS 14 or later, and at least 40 GB available storage. | iPhone 12 series or iPad (9th generation) and later; A13 or above; 4 GB RAM; iOS 14 or later; at least 60 GB available storage. |
These are the requirements listed on HoYoverse’s page at its November 11, 2025 update; storage needs may rise with future game updates. Check the current HoYoverse system requirements rather than treating the figures as permanent. The Android and Apple device lists are not interchangeable: verify the processor, memory, operating-system version, and available space for your platform.
HoYoverse says: “If your device specifications are too low, the game may fail to install, fail to start, display black screens, experience freezing, or demonstrate other technical issues.” If your device does not meet the supported requirements, repeated reinstalls are unlikely to address that limitation.
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Try HoYoverse’s troubleshooting steps
- Lower demanding graphics settings. Open
Paimon Menu > Settings > Graphics, then reduce Graphics Quality, Shadow Quality, and Special Effects. - Close other apps. Quit unnecessary background apps to free device resources.
- Fully close the game and wait. Close Genshin Impact, wait five minutes, and then start it again.
- Check the game’s resources. On the login screen, tap the wrench icon, or in-game open
Paimon Menu > Settings > Resources > Check Resource Integrity.
These are the steps in HoYoverse’s general crash, lag, and freezing guidance. If the crash persists, continue with the steps for your platform.
On iPhone or iPad: restart, update, then consider reinstalling
Apple’s troubleshooting guidance, published March 31, 2026, recommends this sequence for an app that closes unexpectedly:
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- Force-close Genshin Impact, reopen it, and see whether the crash returns.
- Restart your iPhone or iPad.
- Open the App Store and check for an update to Genshin Impact.
- If no app update is available, check for an iOS or iPadOS update and install it if appropriate.
- If the problem continues, delete the app and download it again from the App Store.
Apple warns that deleting an app may cause you to lose data stored in it. Before reinstalling, make sure you can sign back into the correct HoYoverse account. See Apple’s steps for an app that stops responding, closes unexpectedly, or won’t open.
Independent reader supportYour contribution helps us test, update, and keep practical guides available for everyone.On Android: check updates, storage, and background apps
- Check for Android system updates and Genshin Impact updates.
- Confirm that the device has free storage and meets the game’s platform requirements.
- Close apps you are not using, then try launching the game again.
Android settings and menu names vary by manufacturer, so the exact path for updates or storage differs by phone. Google notes that general device problems can begin when less than 10% of storage is free. That is general Android device-health guidance, not Genshin Impact’s storage requirement: HoYoverse lists at least 40 GB available for supported Android configurations. Consult Google’s Android troubleshooting guidance for device-level steps.
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If the crash occurs during shader compilation
HoYoverse says a crash during shader compilation can occur when an Android device does not meet the game’s requirements. Check the Android processor and GPU, RAM, operating-system version, and storage against the supported configuration above; the timing alone does not prove that specifications are the cause. HoYoverse provides separate Android shader-compilation crash guidance.
If the whole phone or other apps also fail
When crashes extend beyond Genshin Impact, follow your device maker’s or operating system’s general troubleshooting guidance too. Google’s Android steps cover device restarts, updates, storage, and apps; a broader failure pattern should not be treated as a game-only issue.
Contact HoYoverse with details that help diagnose the crash
If the steps above do not resolve it, use HoYoverse’s technical issue guidance and include:
- Your Game UID.
- A screenshot or video showing the issue, if possible.
- Your device model and operating-system version.
- Your internet service provider (ISP).
- A detailed description of what happens, including when the crash occurs and what you had already tried.
Give the symptom sequence rather than guessing at a cause. HoYoverse’s page also includes PC-specific log instructions; those instructions are not for mobile players.
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