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To customize an error page on an eligible Hostinger site, open Websites → Dashboard → Error Pages in hPanel, select an error code, click Edit, and enter the page’s HTML. Hostinger says this feature is not supported for sites built with Hostinger AI Builder. You can restore the default page with Reset.
Before you edit: confirm your site supports custom error pages
Hostinger’s current support instructions apply to eligible websites that have the Error Pages control in hPanel. The support article says customization is not supported for Hostinger AI Builder. If you use that builder, the documented hPanel procedure does not apply.
Hostinger documentation has used different navigation and product labels over time: the current instructions use Dashboard and AI Builder, while an older Help Center result refers to Manage and Website Builder. If the route below does not match your account, look for “Error Pages” in the current website dashboard. See Hostinger’s current instructions for customizing error pages.
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How to edit an error page in hPanel
- Sign in to Hostinger and open Websites.
- Choose the website you want to change and open its Dashboard.
- In the left sidebar, select Error Pages.
- Select the error code you want to customize, then click Edit.
- Enter the HTML for that error page. Each error-code page can be edited separately.
- Save the change if the interface prompts you to do so, then visit a URL that returns that error code to check what visitors see. Hostinger documents the edit control but does not specify a separate preview or save workflow.
To restore Hostinger’s default page for an error code, use Reset.
What custom error pages do—and do not do
A custom page changes the message shown to visitors; it does not fix the condition that caused the server to return an error. For example, a 404 means the server could not find the requested page. Hostinger lists possible causes including a mistyped URL, missing content, a newly registered or unadded domain, SSL or mixed-content problems, cached browser or DNS information, and incorrect file or directory permissions. WordPress-specific causes can include broken permalinks, .htaccess redirect rules, or plugins. Use Hostinger’s 404 troubleshooting guidance to investigate the underlying cause.
- If one URL fails, check that the address is correct and that the page exists.
- If the problem affects a new domain or SSL setup, check the domain and certificate configuration.
- If the issue is limited to a WordPress site or began after a change, inspect permalinks, redirect rules, and plugins.
Keep diagnostic errors separate from the visitor-facing page
For PHP issues, Hostinger documents ways to display or log errors while troubleshooting. Visible diagnostic output is not a polished error page and may expose sensitive information. Once you have investigated the problem, hide visible error details again. See Hostinger’s guidance on displaying and logging PHP errors.
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