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Download Samsung Smart Switch from Samsung’s official website: open the Smart Switch page for your region, choose the Windows or Mac download, then run the installer. Most newer Galaxy phones and tablets already have the mobile app; older Galaxy devices and other Android phones may need it from the Galaxy Store or Google Play.

Download and install Smart Switch on a computer

  1. Open Samsung’s Smart Switch page for your region. Samsung says its PC/Mac software is free. Use the local Samsung subsidiary’s page for the installer and requirements that apply where you live.

  2. Choose the download for Windows or Mac OS and save the installer.

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  3. Open the downloaded file and follow the installation wizard. Samsung Australia’s guide, updated August 20, 2026, says Windows users may be asked to restart after installation.

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  4. Launch Smart Switch. To back up or restore a phone, connect it with a USB cable that supports data transfer, then allow the connection on the phone if prompted. A charging-only cable will not work for computer backup.

Does Smart Switch need to be installed on the phone?

Not always. Samsung says Smart Switch is already installed on most newer Galaxy phones and tablets. On an older Galaxy or another Android device, look for the app in the Galaxy Store or Google Play Store. The computer installer is separate from the mobile app.

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Check compatibility before downloading

Samsung’s published minimum requirements differ across regional pages and use cases, so they should not be treated as one universal specification. Its US troubleshooting page, accessed October 7, 2026, lists Windows 10 or later and macOS 10.9 or later; it lists Android 4.3 or later for general transfers and Android 7.0 or later for encrypted data transfer. The same US page says Chromebooks are not compatible.

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Samsung Australia’s Smart Switch page lists Windows 10 or higher and macOS 10.13 or higher. Its phone-and-tablet FAQ lists Android 6.0 or higher and iOS 12 or higher. Check the requirements on your own regional Samsung page before installing, especially if you are transferring encrypted data or using an iPhone.

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Choose a transfer or backup method

Method Best for What to know
Computer backup and restore Keeping a computer copy before moving to a new Galaxy Install Smart Switch on the computer, connect the source phone by data-capable USB, select Backup, and later connect the new Galaxy and select Restore. The computer needs enough free storage for the backup.
Direct cable transfer Moving data directly between compatible phones Connect the devices using a compatible cable and follow the prompts in Smart Switch. Samsung recommends cable for iPhone-to-Galaxy transfers when the goal is to support the broadest range of data.
Wireless transfer Transferring without connecting the phones by cable Availability and supported content depend on the devices, operating systems, and region.
iCloud-based transfer Some iPhone-to-Galaxy migrations Samsung describes iCloud as an option for certain iPhone-to-Galaxy workflows; supported data depends on the setup and content.

Samsung’s transfer options and supported content can vary by device, operating system, OS version, and connection method. Check the prompts in the app for the specific devices you are moving between.

What Smart Switch may not move

Smart Switch can move contacts, photos, messages, and other files, but it does not guarantee a complete copy of every phone’s contents. Samsung notes that secure or encrypted content, including some WhatsApp chats, may not transfer; DRM-protected content cannot transfer. Some app data or logins may not carry over, and an app without an equivalent on the destination platform may be unavailable. Save account credentials and check important apps’ own backup instructions before switching.

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Samsung says a transfer does not delete data from either device. Keep the original phone until you have checked the new one and confirmed that the files and accounts you need are available.

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If the computer does not recognize the phone

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