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Head-to-head · Help Desk Software

Zammad vs Faveo Helpdesk

  • Updated Oct 2026
  • Both researched from official sources
  • 8 checks side by side
Higher score Zammad #16 in Help Desk Software 7.8/10 Free plan · 30-day trial Free planFree trial✓ 6 of 6 features Visit Zammad
Faveo Helpdesk #49 in Help Desk Software 4.8/10 Free plan Free plan✓ 5 of 6 features Visit Faveo

Zammad leads on 1 check, Faveo Helpdesk on 0, and 7 are even. Who comes out ahead on the 8 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreZammad · 7.8/10
  • Free planboth
  • Free trialonly Zammad
  • Most featuresZammad · 6 of 6

Zammad scores higher on our rubric for help desk software: 7.8 against 4.8 out of 10; our editors rank them #16 and #49.

Zammad leads on included agent seats: 5 versus 2.

Zammad is the better fit for technical teams wanting open-source help desk control. Faveo Helpdesk is the better fit for small teams wanting open-source affordability.

  • Zammad fits best

    Technical teams wanting open-source help desk control

  • Faveo Helpdesk fits best

    Small teams wanting open-source affordability

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature Zammad 7.8/10 Visit ↗ Faveo Helpdesk 4.8/10 Visit ↗
At a glance
Editor score 7.8 4.8
Ranking #16 in Help Desk Software #49 in Help Desk Software
Best for Technical teams wanting open-source help desk control Small teams wanting open-source affordability
Pricing model Free Free plan + paid
Starting price Free —
Free plan ✓ ✓
Free trial 30 days —
Deployment Cloud, Self-hosted Cloud, Self-hosted
Platforms Web, Linux Web, Linux
Support Email, Phone, Docs Email, Docs
Compliance ISO 27001, 2FA GDPR, HIPAA
Integrations 12 integrations 3 integrations
Built for Small business, Mid-market, Enterprise Small business, Mid-market, Enterprise
Features Zammad 6/6 · Faveo Helpdesk 5/6
Shared inbox ✓ ✓
SLA management ✓ ✓
Help center ✓ ✓
Ticket automation ✓ ✓
Customer portal ✓ (best) Not checked yet
API access ✓ ✓
Specs
Included agent seats 5 (best) 2
Our review
Pros
  • Open-source and self-hosted options support control over deployment.
  • Tickets, SLAs, triggers, schedulers, and a shared inbox cover core support workflows.
  • REST API, Elasticsearch search, AI tools, and broad channel integrations extend its scope.
  • Free plan plus a USD 7.20 annual-billing entry tier
  • Open-source self-hosted and cloud deployment options
  • Ticketing, SLAs, portals, APIs, mobile apps, and AI features
Cons
  • Advanced plans vary by agent limits and feature availability.
  • Self-hosted support contracts are separate from the software itself.
  • Its broad feature set may exceed the needs of teams seeking basic email support.
  • Advanced routing and identity features start in the SME tier
  • Enterprise capabilities are concentrated in the highest tier
  • Paid pricing is presented with annual billing
Our verdict

Zammad is a web-based help desk and ticketing platform for organizations handling customer and internal support requests. It brings conversations from multiple channels into tickets, provides a customer-facing web interface, and supports…

Read the review →

Faveo Helpdesk is a ticket-based customer support platform for startups, small and medium-sized businesses, and larger organizations. It combines email ticketing, multiple shared inboxes, workflow automation, SLA management, reporting, a…

Read the review →
  1. ZammadHelp Desk Software 7.8Free plan · 30-day trial
  2. Faveo HelpdeskHelp Desk Software 4.8Free plan

Strengths and trade-offs

  • Zammad — where it wins

    • Open-source and self-hosted options support control over deployment.
    • Tickets, SLAs, triggers, schedulers, and a shared inbox cover core support workflows.
    • REST API, Elasticsearch search, AI tools, and broad channel integrations extend its scope.

    Where it doesn't

    • Advanced plans vary by agent limits and feature availability.
    • Self-hosted support contracts are separate from the software itself.
    • Its broad feature set may exceed the needs of teams seeking basic email support.

  • Faveo Helpdesk — where it wins

    • Free plan plus a USD 7.20 annual-billing entry tier
    • Open-source self-hosted and cloud deployment options
    • Ticketing, SLAs, portals, APIs, mobile apps, and AI features

    Where it doesn't

    • Advanced routing and identity features start in the SME tier
    • Enterprise capabilities are concentrated in the highest tier
    • Paid pricing is presented with annual billing
  • Zammad7.8/10 · Free plan · 30-day trial

    A flexible help desk for technical teams that want open-source control.

    Visit ZammadFull verdict →
  • Faveo Helpdesk4.8/10 · Free plan

    A flexible help desk with open-source deployment, ticketing, SLAs, portals, APIs, and AI.

    Visit FaveoFull verdict →

All help desk software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update