PolyAI vs Decagon

PolyAI8.9Visit Decagon7.9Visit

Higher score PolyAI #1 in Customer Service Voicebots 8.9/10 Pricing on request ✓ 1 of 2 features Visit PolyAI

vs

Decagon #6 in Customer Service Voicebots 7.9/10 Pricing on request ✓ 1 of 2 features Visit Decagon

• PolyAI fits best

  Enterprise contact centers needing multilingual agents

• Decagon fits best

  Support teams needing advanced workflow control

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Side by side

Feature	PolyAI 8.9/10 Visit ↗	Decagon 7.9/10 Visit ↗
At a glance
Editor score	8.9	7.9
Ranking	#1 in Customer Service Voicebots	#6 in Customer Service Voicebots
Best for	Enterprise contact centers needing multilingual agents	Support teams needing advanced workflow control
Pricing model	Paid	Paid
Starting price	Pricing on request	Pricing on request
Free plan	—	Not checked yet
Free trial	—	—
Deployment	Cloud	Cloud
Platforms	Web	Web
Support	Tickets, Phone · 24/7	Email
Compliance	SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS	SSO/SAML
Integrations	130+ integrations	8 integrations
Built for	Enterprise	Enterprise
Features PolyAI 1/2 · Decagon 1/2
Human handoff	✓	✓
Phone number included	Not checked yet	Not checked yet
Specs
Monthly call minutes	Not checked yet	Not checked yet
Knowledge sources	Not checked yet	Not checked yet
Supported languages	Not checked yet	Not checked yet
Helpdesk integrations	Not checked yet	Not checked yet
Our review
Pros	Multilingual voice agents with contextual human handoff Visual building plus Python, Git, and REST API tooling Broad contact-center, CRM, telephony, and industry integrations	Supports chat, voice, email, SMS, and WhatsApp in one platform Adds APIs, integrations, guardrails, escalation, and workflow actions Includes testing, analytics, memory, and 70+ voice languages
Cons	No free plan for evaluation Voice-agent usage is priced per minute Pricing requires contact sales rather than published plans	Pricing requires contacting sales rather than self-serve purchase Its broad scope may exceed the needs of voice-only support teams Advanced workflows depend on APIs, tools, or integrations
Our verdict	PolyAI is an enterprise platform for building and operating voice and chat agents for customer service. It is designed for organizations handling high volumes of conversations, including banks, hotels, healthcare providers, insurers,… Read the review →	Decagon is a conversational AI platform for enterprise customer service teams that need agents across multiple channels. It supports chat, voice, email, SMS, and WhatsApp, with agents that can answer questions, execute workflow actions,… Read the review →

Strengths and trade-offs

• PolyAI — where it wins

  • Multilingual voice agents with contextual human handoff
  • Visual building plus Python, Git, and REST API tooling
  • Broad contact-center, CRM, telephony, and industry integrations

  Where it doesn't

  • No free plan for evaluation
  • Voice-agent usage is priced per minute
  • Pricing requires contact sales rather than published plans

• Decagon — where it wins

  • Supports chat, voice, email, SMS, and WhatsApp in one platform
  • Adds APIs, integrations, guardrails, escalation, and workflow actions
  • Includes testing, analytics, memory, and 70+ voice languages

  Where it doesn't

  • Pricing requires contacting sales rather than self-serve purchase
  • Its broad scope may exceed the needs of voice-only support teams
  • Advanced workflows depend on APIs, tools, or integrations

• PolyAI8.9/10 · Pricing on request

  A multilingual, voice-first platform for complex enterprise service conversations.

  Visit PolyAIFull verdict →
• Decagon7.9/10 · Pricing on request

  A workflow-focused customer service platform spanning voice and five support channels.

  Visit DecagonFull verdict →