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Head-to-head · Workflow Management Software

Make vs ServiceNow Collaborative Work Management

  • Updated Oct 2026
  • Both researched from official sources
  • 2 checks side by side
Higher score Make #2 in Workflow Management Software 9.3/10 Free plan Free plan✓ 0 of 4 features Visit Make
ServiceNow Collaborative Work Management #5 in Workflow Management Software 8.9/10 Pricing on request ✓ 1 of 4 features Visit ServiceNow

Make leads on 0 checks, ServiceNow Collaborative Work Management on 0, and 2 are even. Who comes out ahead on the 2 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreMake · 9.3/10
  • Free planonly Make
  • Most featuresServiceNow Collaborative Work Management · 1 of 4

Make scores higher on our rubric for workflow management software: 9.3 against 8.9 out of 10; our editors rank them #2 and #5.

Make is the better fit for teams automating workflows across many apps. ServiceNow Collaborative Work Management is the better fit for serviceNow customers managing collaborative work.

  • Make fits best

    Teams automating workflows across many apps

  • ServiceNow Collaborative Work Management fits best

    ServiceNow customers managing collaborative work

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Side by side

Feature Make 9.3/10 Visit ↗ ServiceNow Collaborative Work Management 8.9/10 Visit ↗
At a glance
Editor score 9.3 8.9
Ranking #2 in Workflow Management Software #5 in Workflow Management Software
Best for Teams automating workflows across many apps ServiceNow customers managing collaborative work
Pricing model Free plan + paid Paid
Starting price — —
Free plan ✓ (best) Not checked yet
Free trial — —
Deployment Cloud Cloud
Platforms Web Web
Integrations 3,000+ integrations 4 integrations
Features Make 0/4 · ServiceNow Collaborative Work Management 1/4
Approval workflows Not checked yet Not checked yet
Intake forms Not checked yet Not checked yet
Task dependencies Not checked yet ✓ (best)
Recurring work Not checked yet Not checked yet
Specs
Automation runs Not checked yet Not checked yet
Reporting level Not checked yet Advanced
Our review
Pros
  • Visual scenarios combine modules, branching, and conditional filters
  • Connects with 3,000+ apps, plus custom apps and API endpoints
  • Free plan includes a visual builder, routers, filters, and support
  • Kanban, Gantt, and list views organize work in different ways
  • Board automations and task dependencies support coordinated workflows
  • Collaborative Docs and AI-assisted task and content generation
Cons
  • Cloud-only deployment limits infrastructure choice
  • Free plan runs on a 15-minute minimum interval
  • Credits determine usage across paid plans
  • Pricing is available by custom quote, not a published numeric price
  • The listed platform coverage is web only
  • Its breadth may be difficult to assess before discussing requirements with sales
Our verdict

Make is a visual workflow automation platform for businesses, teams, and developers who need to connect apps, data sources, and AI models. Its scenarios combine modules, routers, and filters, allowing workflows to branch or apply…

Read the review →

ServiceNow Collaborative Work Management (CWM) brings team work into shared Spaces, with Boards for organizing tasks and Docs for collaborative writing. It is aimed at cross-functional teams, particularly organizations already working with…

Read the review →
  1. MakeWorkflow Management Software 9.3Free plan
  2. ServiceNow Collaborative Work ManagementWorkflow Management Software 8.9Pricing on request

Strengths and trade-offs

  • Make — where it wins

    • Visual scenarios combine modules, branching, and conditional filters
    • Connects with 3,000+ apps, plus custom apps and API endpoints
    • Free plan includes a visual builder, routers, filters, and support

    Where it doesn't

    • Cloud-only deployment limits infrastructure choice
    • Free plan runs on a 15-minute minimum interval
    • Credits determine usage across paid plans

  • ServiceNow Collaborative Work Management — where it wins

    • Kanban, Gantt, and list views organize work in different ways
    • Board automations and task dependencies support coordinated workflows
    • Collaborative Docs and AI-assisted task and content generation

    Where it doesn't

    • Pricing is available by custom quote, not a published numeric price
    • The listed platform coverage is web only
    • Its breadth may be difficult to assess before discussing requirements with sales
  • Make9.3/10 · Free plan

    Visual, multi-step automation for teams that need broad app connectivity.

    Visit MakeFull verdict →
  • ServiceNow Collaborative Work Management8.9/10 · Pricing on request

    A ServiceNow-centered work hub with flexible views, sprint planning, dependencies, and AI assistance.

    Visit ServiceNowFull verdict →

More comparisons

All workflow management software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update