HappyFox Help Desk vs Zammad

HappyFox Help Desk8.0Visit Zammad7.8Visit

Higher score HappyFox Help Desk #14 in Help Desk Software 8.0/10 14-day trial Free trial✓ 6 of 6 features Visit HappyFox

vs

Zammad #16 in Help Desk Software 7.8/10 Free plan · 30-day trial Free planFree trial✓ 6 of 6 features Visit Zammad

• HappyFox Help Desk fits best

  Teams wanting broad channels and AI assistance

• Zammad fits best

  Technical teams wanting open-source help desk control

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Side by side

Feature	HappyFox Help Desk 8.0/10 Visit ↗	Zammad 7.8/10 Visit ↗
At a glance
Editor score	8.0	7.8
Ranking	#14 in Help Desk Software	#16 in Help Desk Software
Best for	Teams wanting broad channels and AI assistance	Technical teams wanting open-source help desk control
Pricing model	Paid	Free
Starting price	$24/user/mo	Free
Free plan	—	✓ (best)
Free trial	14 days	30 days
Free trial length	14 days · no card needed	30 days
Deployment	Cloud, Mobile	Cloud, Self-hosted
Platforms	Web, iOS, Android	Web, Linux
Support	Email, Live chat, Phone, Docs · 24/7	Email, Phone, Docs
Compliance	SOC 2, GDPR, HIPAA, SSO/SAML, 2FA	ISO 27001, 2FA
Integrations	100+ integrations	12 integrations
Built for	Small business, Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features HappyFox Help Desk 6/6 · Zammad 6/6
Shared inbox	✓	✓
SLA management	✓	✓
Help center	✓	✓
Ticket automation	✓	✓
Customer portal	✓	✓
API access	✓	✓
Specs
Included agent seats	5	5
Our review
Pros	Accepts requests through email, chat, phone, social media, forms, and portals Combines shared inboxes, routing rules, SLAs, knowledge bases, and reporting Includes AI answers, summaries, recommendations, and knowledge retrieval	Open-source and self-hosted options support control over deployment. Tickets, SLAs, triggers, schedulers, and a shared inbox cover core support workflows. REST API, Elasticsearch search, AI tools, and broad channel integrations extend its scope.
Cons	No free plan; the starting tier is $24 per agent per month when billed annually The Basic plan is capped at five agents The listed platform is web-only	Advanced plans vary by agent limits and feature availability. Self-hosted support contracts are separate from the software itself. Its broad feature set may exceed the needs of teams seeking basic email support.
Our verdict	HappyFox Help Desk centralizes customer and employee support requests into trackable tickets. It is suited to customer service, IT, HR, facilities, and operations teams that need shared queues and configurable processes across departments.… Read the review →	Zammad is a web-based help desk and ticketing platform for organizations handling customer and internal support requests. It brings conversations from multiple channels into tickets, provides a customer-facing web interface, and supports… Read the review →

Strengths and trade-offs

• HappyFox Help Desk — where it wins

  • Accepts requests through email, chat, phone, social media, forms, and portals
  • Combines shared inboxes, routing rules, SLAs, knowledge bases, and reporting
  • Includes AI answers, summaries, recommendations, and knowledge retrieval

  Where it doesn't

  • No free plan; the starting tier is $24 per agent per month when billed annually
  • The Basic plan is capped at five agents
  • The listed platform is web-only

• Zammad — where it wins

  • Open-source and self-hosted options support control over deployment.
  • Tickets, SLAs, triggers, schedulers, and a shared inbox cover core support workflows.
  • REST API, Elasticsearch search, AI tools, and broad channel integrations extend its scope.

  Where it doesn't

  • Advanced plans vary by agent limits and feature availability.
  • Self-hosted support contracts are separate from the software itself.
  • Its broad feature set may exceed the needs of teams seeking basic email support.

• HappyFox Help Desk8.0/10 · 14-day trial

  A broad help desk for teams that need shared queues, automation, SLAs, and AI.

  Visit HappyFoxFull verdict →
• Zammad7.8/10 · Free plan · 30-day trial

  A flexible help desk for technical teams that want open-source control.

  Visit ZammadFull verdict →