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Sometimes—but the answer depends on what you deleted. The current THRONE AND LIBERTY Recovery Policy lists an accidentally deleted character at level 1 or higher as eligible for a recovery request once per character. You must submit that request through the official support site within 7 days of the loss, and support must be able to verify the deletion from archived game records.
Deleting the Amazon Games iD associated with your game data is a different case. The same policy specifically excludes character or account progress lost because an Amazon Games iD was deleted. That exclusion means a deleted iD is not covered by the normal character-recovery provision, although you can still contact official support for account-specific guidance.
First, identify what was deleted
Players often use “account deletion” to describe two different actions. THRONE AND LIBERTY treats them differently, so identify the event before you submit a ticket.
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| What happened | Policy treatment | What to do |
|---|---|---|
| An individual in-game character was accidentally deleted | A level 1 or higher character is listed as eligible for one recovery request per character, subject to verification and the other policy conditions. | Contact THRONE AND LIBERTY support immediately and submit the request within 7 days. |
| The Amazon Games iD was deleted | Progress lost because an Amazon Games iD was deleted is expressly excluded from recovery or compensation under the Recovery Policy. | Contact official support for account-specific guidance; do not describe this as an ordinary character-deletion request. |
| You cannot find the correct account or character | Support may need account and platform details to locate the data. | Explain which platform account you used and whether it was linked to the Amazon Games iD. |
This distinction is the most important part of the answer. A deleted character can fall within a narrow recovery path. A deleted Amazon Games iD is listed as an exclusion.
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When an accidentally deleted character may qualify
The Recovery Policy identifies “accidentally deleted character” as an eligible use. The character must be level 1 or higher, and the policy allows one recovery per character. Eligibility is not an automatic restoration: support still has to verify the loss and determine that restoration is allowed under the policy.
Conditions support considers
- Level: The character must have reached at least level 1. The policy does not list level 0 characters as eligible.
- Accidental deletion: The request must concern an accidental character deletion, not a voluntary deletion of the Amazon Games iD.
- One recovery per character: The listed allowance is once for each character, so a character that has already used its recovery may not qualify for another attempt.
- Verifiable records: Support must be able to confirm the loss through in-game records and archived data.
- Account-holder request: The request must come from the account holder.
- Game-balance impact: The policy says restoration must not disrupt game balance or create an unfair result.
The publisher does not publish a recovery success rate. The eligibility language describes when a request can be considered, not the percentage of requests that are approved.
The 7-day deadline—and the separate 15-day note
Submit the recovery request within 7 days of the loss or change. The policy states: “Players wishing to recover their account/character game progress or items must submit a recovery request through this support site within 7 days from the date of the loss or change.” Treat that as the operative deadline.
The policy also says recovery is generally possible when fewer than 15 days have passed because verification can become difficult later. That is a feasibility warning, not an extra period in which you may wait before contacting support. Waiting until day 15 can put you beyond the stated request deadline.
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What if seven days have already passed?
Submit a request anyway and state the exact deletion date. Support may determine that the request is outside policy, but failing to ask guarantees that the case will not be reviewed. Do not claim that the 15-day wording extends the deadline; it does not.
Processing time varies with the complexity of the issue and support volume. Immediate resolution is not guaranteed, even when a request is submitted on time.
How to request recovery
- Sign in to the affected account. Use the account associated with the character. The policy says the request must come from the account holder.
- Open the THRONE AND LIBERTY support site and start a chat. Use the game’s official support contact route rather than an unaffiliated recovery service.
- State exactly what was deleted. Say “accidentally deleted character” if that is what happened. If you deleted an Amazon Games iD, say so plainly; that case is treated separately.
- Provide the character name and server. The support contact guidance specifically asks for these identifying details.
- Give the date and approximate time of the loss. Include your time zone if you know it. A precise timeline helps support search archived records.
- Describe the sequence of events. Explain which menus or prompts you used, whether a confirmation appeared, and when you first noticed the character was missing.
- Copy relevant errors and troubleshooting already tried. Include error text exactly as displayed and note whether you restarted the game, re-signed in, or checked another platform account.
- Submit before the seven-day deadline. Keep the case number or transcript so you can refer to the original submission if support asks for more information.
A concise, factual report is better than a general statement such as “my account is gone.” Support needs to distinguish a deleted character from a deleted iD, a sign-in problem, an unlinked platform account, or a character that is simply hidden by a server-selection issue.
Information to include in the support chat
Prepare these details before opening the chat:
- Character name, including capitalization and special characters.
- Server name or region where the character existed.
- Amazon Games iD sign-in email or other account identifier requested by support; do not post sensitive credentials in a public forum.
- Platform used to play, such as Steam, Xbox, or PlayStation Network.
- Whether that platform account was linked to the Amazon Games iD.
- Date and approximate time of deletion or disappearance.
- Character level, if you know it, to establish that it was at least level 1.
- Exact error messages, screenshots, or confirmation text, if available.
- Any account, device, or network changes immediately before the problem.
- The support case number from an earlier contact, if one exists.
Never send your password, one-time authentication code, payment-card details, or other secrets to someone claiming to offer recovery. The official materials direct players to the game’s own support channel and do not authorize third-party restoration services.
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Why a qualifying request can still be denied
“Eligible” means support can evaluate the request; it does not guarantee that the character will return. The policy lists several limits.
The loss cannot be verified
Recovery depends on archived records and in-game evidence. The policy says records that were not archived cannot be recovered. If support cannot establish what existed, when it changed, or which account owned it, restoration may not be possible.
The request is outside the deadline
A request submitted more than 7 days after the loss is outside the stated submission window. Provide the actual date rather than changing it to fit the deadline.
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The listed allowance is one recovery per character. A previous restoration for that same character can therefore prevent another recovery under this provision.
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The cause falls under an exclusion
The policy excludes progress loss caused by deletion of an Amazon Games iD, account theft, device changes or resets, player negligence, and unauthorized activity. These exclusions are separate from accidental character deletion.
Restoration would affect game balance
The publisher says it may decline restoration when returning the data would disrupt game balance. The policy does not define a public formula for that determination, so support decides from the account history and game records.
The decision is final
The Recovery Policy states that recovery decisions are final. You can provide requested clarification during the case, but the policy does not promise an appeal that will reverse a final decision.
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Deleting the Amazon Games iD is not the same as deleting one character from a working account. The Recovery Policy expressly lists progress lost because an Amazon Games iD was deleted as ineligible for recovery or compensation. Do not submit the ordinary character-deletion description while omitting the iD deletion; that can send support down the wrong path.
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Contact official support, explain that the iD itself was deleted, and provide the platform and account details they request. Support can tell you what account-specific options remain, but the published policy does not promise that the associated characters or progress can be restored.
Data requests are a separate process
If your question concerns deletion or access to personal data associated with an Amazon Games iD, the game’s data guidance directs you to id.amazongames.com after signing in. That route handles account-data requests; it is not a substitute for the THRONE AND LIBERTY character-recovery process.
If the character is missing after a platform change
A missing character is not proof that it was deleted. THRONE AND LIBERTY says that linking an Amazon Games iD with Steam, Xbox, or PlayStation Network can help support locate the correct account and assist with an issue. Before reporting a deletion, check that you are using the original platform account and the correct sign-in.
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Tell support about links and platforms
- Name the platform on which you created or last played the character.
- State whether that platform account was linked to the Amazon Games iD.
- Explain any recent unlinking, relinking, console reset, or change of sign-in method.
- Ask support to check whether the character is attached to another account or server selection.
Do not create new accounts or repeatedly unlink and relink accounts while a case is open unless support instructs you to do so. Additional changes can make the account history harder to interpret.
Common scenarios and the correct response
| Scenario | Best next action |
|---|---|
| You pressed the delete-character option by mistake yesterday. | Submit an official support request now, identify the character and server, and state that the level 1+ character was accidentally deleted. |
| You noticed the deletion eight days ago. | Submit a request with the true date and ask for review, but understand that the published request deadline has passed. |
| You deleted the Amazon Games iD and lost all characters. | Contact official support and identify the iD deletion. The normal accidental-character provision does not cover this loss. |
| Your character disappeared after changing consoles. | Check the original platform account and account link, then ask support to locate the correct account before describing the event as deletion. |
| You were hacked and the character or items changed. | Report the unauthorized activity through official support. The Recovery Policy lists account theft and unauthorized activity among exclusions, so do not assume the accidental-deletion rule applies. |
| You want to erase account data rather than recover a character. | Use the data guidance at id.amazongames.com; data deletion and character restoration are different requests. |
What to expect after submitting
Keep the original chat transcript and respond in the same case if support asks for clarification. Processing time depends on issue complexity and support volume. A request can remain unresolved while archived records are checked, and the policy does not promise immediate action.
Do not submit contradictory dates or multiple descriptions of the event. If you remember a detail later, add it as a correction to the existing case. Explain uncertainty honestly—for example, “between 18:00 and 19:00 UTC”—rather than guessing an exact time.
Support’s conclusion can be approval, a request for more information, or a denial under the policy. If restoration is approved, follow the instructions in the case and verify the character on the specified server. If it is denied, the policy states that recovery decisions are final.
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Quick Recap
Practical checklist before you close the support chat
- Have you clearly said whether a character or the Amazon Games iD was deleted?
- Did you include the character name, server, platform, and approximate loss time?
- Did you submit within 7 days, or state the real date if you are late?
- Did you mention whether the character was level 1 or higher?
- Did you explain account linking and any recent platform or device change?
- Did you attach or quote relevant error messages?
- Did you keep the case number and avoid sending passwords or authentication codes?
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