NiCE Feedback Management vs Microsoft Viva Glint

NiCE Feedback Management—Visit Microsoft Viva Glint4.0Visit

NiCE Feedback Management #2 in Enterprise Feedback Management Software —/10 Pricing on request ✓ 1 of 1 features Visit NiCE

vs

Higher score Microsoft Viva Glint #15 in Enterprise Feedback Management Software 4.0/10 From $2/user/mo (annual) ✓ 0 of 1 features Visit Microsoft

• NiCE Feedback Management fits best

  Enterprise service teams closing the feedback loop

• Microsoft Viva Glint fits best

  Microsoft-centric employee engagement programs

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Side by side

Feature	NiCE Feedback Management —/10 Visit ↗	Microsoft Viva Glint 4.0/10 Visit ↗
At a glance
Editor score	—	4.0
Ranking	#2 in Enterprise Feedback Management Software	#15 in Enterprise Feedback Management Software
Best for	Enterprise service teams closing the feedback loop	Microsoft-centric employee engagement programs
Pricing model	Paid	Paid
Starting price	Not published	$2/user/mo
Free plan	Not published	—
Free trial	—	—
Deployment	Cloud	Cloud, Mobile
Platforms	Web	Web, iOS, Android
Integrations	5 integrations	3 integrations
Built for	Mid-market, Enterprise	Mid-market, Enterprise
Features NiCE Feedback Management 1/1 · Microsoft Viva Glint 0/1
Closed-loop workflows	✓ (best)	Not published
Specs
Survey channels	Not published	Not published
Feedback sources	Not published	Not published
Analytics features	Not published	Not published
Languages supported	Not published	Not published
Deployment options	Not published	Not published
Our review
Pros	Surveys span voice, email, SMS, chat, social and other listed channels Real-time alerts support role-based customer follow-up workflows Feedback sits beside recordings, QA, CSAT, NPS and coaching data	Covers engagement, lifecycle, change, and 360 feedback surveys Combines dashboards, benchmarks, and recommended actions Copilot summarizes survey results and comments
Cons	Pricing uses a contact-sales model Deployment is cloud only No open-source deployment option	Requires a 50-seat minimum Listed integrations center on Microsoft products Entry plan is billed annually
Our verdict	NiCE Feedback Management is a voice-of-the-customer solution within the CXone platform, aimed at mid-market and enterprise organizations managing contact-center interactions and broader customer journeys. It collects post-interaction… Read the review →	Microsoft Viva Glint supports organization-wide employee listening through customizable surveys and analysis tools. Its programs cover engagement, onboarding, exit, diversity and inclusion, digital transformation, change management, and… Read the review →

Strengths and trade-offs

• NiCE Feedback Management — where it wins

  • Surveys span voice, email, SMS, chat, social and other listed channels
  • Real-time alerts support role-based customer follow-up workflows
  • Feedback sits beside recordings, QA, CSAT, NPS and coaching data

  Where it doesn't

  • Pricing uses a contact-sales model
  • Deployment is cloud only
  • No open-source deployment option

• Microsoft Viva Glint — where it wins

  • Covers engagement, lifecycle, change, and 360 feedback surveys
  • Combines dashboards, benchmarks, and recommended actions
  • Copilot summarizes survey results and comments

  Where it doesn't

  • Requires a 50-seat minimum
  • Listed integrations center on Microsoft products
  • Entry plan is billed annually

• NiCE Feedback Management—/10 · Pricing on request

  A CXone feedback system for turning omnichannel responses into service action.

  Visit NiCEFull verdict →
• Microsoft Viva Glint4.0/10 · From $2/user/mo (annual)

  A Microsoft-focused listening suite for engagement, lifecycle, and 360 feedback.

  Visit MicrosoftFull verdict →