How to Fix Skype Can’t Connect Error on Windows 10

-

|

Introduction

If you receive “Skype Can’t Connect” Error on Windows 10, it may be caused by a number of things.

Here are our top 6 fixes for “Skype Can’t Connect” error:

  1. Check that Skype Service is NOT down

  2. Confirm that you can connect to the internet

  3. Check your Skype version and Update if necessary

  4. Uninstall and Reinstall Skype

  5. Check that Skype is Allowed Windows 10 Firewall

  6. Update Windows 10

The suggested fixes are in the order we believe could potentially fix “Skype Can’t Connect” error fast. To maximize this guide it is recommended to try the fixes in the listed order. Detailed steps by step of each fix is below.

The next sections provides detailed steps for each fix.

Skype Can’t Connect? Check that Skype Service is NOT down

This is the logical first step to fix your Skype connection problem. If Skype service is down, then it is a waste of time too try to fix it!

Here are the steps to check the current status of Skype services:

  • Open Skype App on your desktop.
Skype Can't Connect? Check that Skype Service is NOT down
  • Then click the 3 dots on the top left of the app (highlighted above).
  • Next, click Help and feedback (highlighted above).
  • Finally, click Skype Status. The Skype status page below will open in your default browser. If Skype Status is anything but Normal Service then Skype may be down. You do not need to do anything until the service returns to normal.

If on the other hand, Skype is fine, then proceed to the next fix.

Skype Can’t Connect? Confirm that you can connect to the internet

One way you can confirm that you can connect to the internet is to load a webpage.

If you opened the Skype status page successfully in the previous section, then your internet connection is okay. You can move on to the next suggested fix in this guide.

But, if you are not able to load a webpage successfully, follow the steps below to fix your internet connection problem:

  • If you connect to the internet via a modem, check that the modem is on and is not displaying any error lights. One way to fix issues with your modem is to restart it.
  • Check that you have an active data subscription.
  • If you connect to the internet via Wifi, check that you are connected to the Wifi. Alternatively, if you connect using a network cable, check that the cable is properly connected to your computer.
  • Open command prompt and run the commands below to release and renew your IP address:
ipconfig /release
Skype Can't Connect? Confirm that you can connect to the internet - release IP address

then…

ipconfig /renew
Skype Can't Connect? Confirm that you can connect to the internet - renew IP address

If none of the steps in this fix resolved “Skype can’t connect” error, proceed to the next suggested fix.

Skype Can’t Connect? Check your Skype Version and Update if necessary

If you receive “Skype Can’t Connect” error it may be that you have an outdated version or Skype.

Follow the steps below to check the your current version number and update if necessary:

  • Open Skype App on your desktop.
Skype Can't Connect? Check your Skype Version and Update if necessary
  • Then click the 3 dots top left of the app and click Help and feedback.
This image has an empty alt attribute; its file name is Skype-Settings-help-feedback-1024x781.png
How to Check Skype Version number on:

On Mac:
1. Sign into Skype, 2. In the menu bar, select Skype > About Skype.

On Linux:
1. Sign into Skype, 2. Select your Profile, 3. Scroll down and select About.

Note your Skype Application version similar to the highlighted portion of the image above.

Then follow the steps below to determine whether you need to update.

The above information is accurate as at the time of writing this guide. This is specific to Skype for Windows 10.
  • To select your platform, click the drop-down beside Get Skype for Windows.

Skype Can’t Connect? Uninstall and Reinstall Skype

If any of the suggested fixes so far have failed, you may need to uninstall and reinstall Skype. This is particularly useful if your Skype version is up to date but you still receive “Skype Can’t Connect” error.

To uninstall Skype:

  • Right-click Windows logo and click Settings. Windows Settings will open. See the second image below.
Skype Can't Connect? Uninstall and Reinstall Skype - open windows settings
  • Next, click Apps.
  • When Apps & features open, scroll down until you can find Skype. Then click on it. To uninstall Skype, click Uninstall.

To reinstall Skype:

Skype Can't Connect? reinstall Skype
  • To select your platform, click the drop-down beside Get Skype for Windows.
download and reinstall Skype for Windows, MAC and Linux.

Skype Can’t Connect Still? Check that Skype is Allowed Windows 10 Firewall

Ideally, Skype should be allowed in Windows firewall. But if you have tried the above suggested fixes and still receiving “Skype Can’t Connect” error, it will not harm you to try this.

Follow the steps below to check that Skype is in the “allowed” list apps in Windows 10 firewall:

  • On the Windows 10 search, type allow. Then click Allow an app through Windows Firewall.
Skype Can't Connect Still? Allow Skype on Windows 10 Firewall
  • If the Firewall settings opens in a small window as shown below, click the maximize button or simply expand it.
  • Locate Skype on the list and confirm that the box beside it is checked. Also confirm that the boxes on the Private and Public columns are checked.
  • If you need to change any of the settings, click Change Settings. Then make your changes and click Ok.

If Everything Else Fails…Update Windows 10

After going through all the suggested fixes in this guide you are still receiving “Skype Can’t Connect” error, follow the steps in How to Install Latest Windows 10 Update to update Windows 10.

Conclusion

“Skype Can’t Connect” error can be frustrating. I hope you were able to fix this annoying problem with one of the fixes above. If you have a question or comment, use the “Leave a Reply” form found at the end of this page.

Alternatively, you could share the solution that worked for you. This will benefit other readers.

Other Helpful Guides

Additional Resources and References

  • Was this post Helpful?
  • YesNo

LEAVE A REPLY

Please enter your comment!
Please enter your name here

ADVERTISEMENTS

FEATURED POSTS

Best Christian Movies on Netflix

The 10 Best Christian Movies on Netflix

This Itechguide reviews the 10 best christian movies on Netflix. The movies are listed in reverse order – with the 10th movie...
How to Change Orientation in Google Docs

How to Change Orientation in Google Docs

This Itechguide teaches you how to change orientation in Google Docs. The guide covers steps to change orientation in Google Docs from...
How to Delete Google Photos

How to Delete Google Photos

This Itechguide teaches you how to delete Google Photos. The guide offers steps to delete Google Photos from the Google Photos App...
How to Install Windows 10 1909 Update Manually

How to Install Windows 10 1909 Update Manually

This Itechguide teaches you how to install Windows 10 1909 update manually. Windows 10 1909 (otherwise known as Windows 10 November update)...
How to Create a Poll on Facebook

How to Create a Poll on Facebook

This Itechguide teaches you how to create a poll on Facebook. You can create a poll on Facebook from a Facebook page...

AMAZON DEALS

TRENDING POSTS

Remote Desktop Connection

Remote Desktop Connection an Internal Error Has Occurred [Fixed]

Introduction I recently received the error message "Remote Desktop Connection an Internal Error Has Occurred". It was strange because...

Find My Samsung: Register and Use Samsung Find my Mobile

Introduction Ever wondered how you could find your Samsung phone if you lost it? Find my Samsung or Samsung...
What is the Difference Between PowerShell and CMD?

Windows Powershell vs CMD: Differences and Similarities

Introduction This short guide compares Windows PowerShell vs CMD (Windows command prompt). I will cover the history and nature...
Spotify No Longer Supports this Version of Microsoft Edge

Spotify No Longer Supports this Version of Microsoft Edge [Fixed]

Introduction When you open Spotify web player on Microsoft Edge, you may receive the error message "Spotify No Longer...
Windows 10 Won't Boot

Windows 10 Won’t Boot With Black Screen? 3 Ways to Fix It

Why Won't Windows 10 Boot Up? If your Windows 10 stops with a black screen, the first question in...

ADVERTISEMENTS

BEST OF ITECHGUIDES

How to Stop Dropbox Notifications in Windows 10 and Dropbox.com

How to Stop Dropbox Notifications in Windows 10 and Dropbox.com

Introduction This guide demos how to stop Dropbox notifications in Windows 10 and on Dropbox.com. Options...
How to Install and Configure DNS on Windows Server 2016

How to Install and Configure DNS on Windows Server 2016

Introduction This guide demos how to install and configure DNS on windows server 2016. Steps...
How to Logout of Amazon App

How to Logout of Amazon App (from Android, iPhone or Windows 10)

This Itechguide teaches you how to logout of Amazon app. The guide offers steps to logout of Amazon app for Android, for...
Windows 10 not booting after update

How to Fix Windows 10 Boot Problem After Windows Update

If you experience Windows 10 not booting after an update, it is likely that the update corrupted the boot files.
Websites Like Craigslist - featured

Top 5 Websites Like Craigslist to Buy and Sell Stuff Online

Looking for websites like Craigslist? In this guide I offer my top 5 Craigslist alternative websites where you can buy and sell...

RECENT POSTS

Best Crime Documentaries on Netflix

The 10 Best Crime Documentaries on Netflix

This Itechguide reviews the 10 best crime documentaries on Netflix. The documentaries are listed in reverse order – with the 10th documentary...
Best Netflix Series

The 10 Best Netflix Series

This Itechguide reviews the 10 best Netflix series. The series are listed in reverse order – with the 10th series on top....
How to Upload Video to Facebook

How to Upload Video to Facebook

This Itechguide teaches you how to upload video to Facebook. The guide covers steps to upload video to Facebook from a PC...
How to Delete a YouTube Video

How to Delete a YouTube Video

This Itechguide teaches you how to delete a YouTube video. The guide covers steps to delete a YouTube video from a PC...
How to Upload a PowerPoint to YouTube

How to Upload a PowerPoint to YouTube

This Itechguide teaches you how to upload a PowerPoint to YouTube. YouTube accepts .mp4 video formats. So, before...

AMAZON DEALS

MUST READ

Active Directory Domain Services

Active Directory Concepts & Administration

Introduction Active Directory (AD) is a Microsoft directory service that stores information about objects in a network. AD also...
How to Rotate an Image in Google Docs

How to Rotate an Image in Google Docs

This guide demos how to rotate an image in Google Docs. Rotating an image is different from flipping it.

Windows 7 Safe Mode: How to Start Windows 7 in Safe Mode

Introduction If need to perform some advanced troubleshooting on Windows 7, then you may need to start Windows 7...
this accessory may not be supported

This Accessory May Not be Supported [Fix]

What Does This Accessory May Not be Supported Mean? You may receive "this accessory may bot be supported" error...
Skype can't connect

How to Fix Skype Can’t Connect Error on Windows 10

Introduction If you receive "Skype Can't Connect" Error on Windows 10, it may be caused by a number of...

AMAZON DEALS

By using this website you agree to accept our Privacy Policy and Terms & Conditions