Remote Desktop Connection an Internal Error Has Occurred [Fixed]

-

|

Introduction

I recently received the error message “Remote Desktop Connection an Internal Error Has Occurred”. It was strange because up until the time I received this message I used Remote Desktop to connect to the computer without any problem.

Remote Desktop Connection an Internal Error Has Occurred

What Causes “Remote Desktop Connection an Internal Error Has Occurred” Error?

Like many error message in Windows, this could mean a number of things. In my case, it was a DNS issue. Meaning, when I RDP to the said computer using it’s name, my computer was not able to determine its IP address. So, it returned this error message. Not very helpful but that is Microsoft’s Windows for you!

How to Fix “Remote Desktop Connection an Internal Error Has Occurred” Error

There are two steps to fix the problem:

  1. Step1: Check that you can ping the computer by it’s IP address and telnet to port 3389
  2. Step2: Adjust RDP experience settings, then RDP to the computer using its IP address.
Tip
If you are in a domain environment, ask your administrator to check that the computer you are connecting to is properly configured in the DNS server. That is, it has the proper records in the DNS server.

Here are details of each step.

Step 1: Check that You Can Ping the Computer By IP Address and Telnet to Port 3389

Follow the steps below to complete this step:

  • If you have access to the computer, logon to it locally, search for cmd. Then open Command Prompt. When it opens, run the command below:
IPCONFIG

Note the IPv4 address. See the highlighted portion of the image above.

  • Back to your computer (where you make the RDP connection from), run the command below:
PING  <IP address> 
Tip
Replace <IP address> with the computer’s IP address.
  • If the computer is reachable via it’s IP address, you should receive replies. See the image below.

If you received a reply, it confirms that “Remote Desktop Connection an Internal Error Has Occurred” error has nothing to do with the computer not reachable.

Tip
If you do not receive a reply, check that the computer’s network cable is connected. You could also check the firewall on the computer.

Next, you need to confirm that you can telnet to the computer’s IP on port 3389 (Remote desktop port number). On your computer, open command prompt. Then enter the command below and press the Enter key on your keyboard.

telnet <IP address> 3389
Tip
Change <IP address> to the IP address of the computer.

If the telnet is successful, you should see a blank screen as shown in the image below.

Remote Desktop Connection an Internal Error Has Occurred - telnet

Step 2: Adjust RDP Experience Settings, then RDP to the Computer Using its IP Address.

The next step to fixing “Remote Desktop Connection an Internal Error Has Occurred” is to RDP using its IP address. But first, you need to modify your Remote Desktop settings.

Here are the steps:

  • Open Remote Desktop Connection. Then click Show options.
  • Then click the Experience tab. On the Experience tab, uncheck Reconnect if the connection is dropped.

Now, you need to enter the computer’s IP address and connect.

Here are the steps:

  • Click the General tab. Then on the Computer field, enter the IP address. Finally, click Connect. If you receive a certificate warning (second image below), check Don’t ask me again for connections to this computer box. Then click Yes.

You should be able to RDP to the computer successfully.

Conclusion

The fix suggested in this guide should resolved “Remote Desktop Connection an Internal Error Has Occurred” error message.

If you have any question or comment, use the “Leave a Reply” form at the end of the guide.

Alternatively, kindly share your experience resolving “Remote Desktop Connection an Internal Error Has Occurred error” error. This will benefit other readers.

Other Helpful Guides

Additional Resources and References

  • Was this post Helpful?
  • YesNo

LEAVE A REPLY

Please enter your comment!
Please enter your name here

ADVERTISEMENTS

FEATURED POSTS

How to Share Amazon Wish List

How to Share Amazon Wish List

This Itechguide teaches you how to share Amazon Wish List. The guide covers steps to share Amazon Wish List from a PC...
How to Pay with PayPal on Amazon

How to Pay with PayPal on Amazon

This Itechguide teaches you how to pay with PayPal on amazon. The guide covers 2 options to pay with PayPal on amazon....
How to Export Contacts from Outlook

How to Export Contacts from Outlook

This Itechguide teaches you how to export contacts from Outlook. The guide covers steps to export contacts from Outlook (Windows 10) or...
Best 90s Movies on Netflix

The 10 Best 90s Movies on Netflix

This Itechguide reviews the 10 best 90s movies on Netflix. The movies are listed in reverse order – with the 10th movie...
How to Clear Search History on Instagram

How to Clear Search History on Instagram

This Itechguide teaches you how to clear search history on Instagram. The guide covers steps to clear search history on Instagram from...

AMAZON DEALS

TRENDING POSTS

Remote Desktop Connection

Remote Desktop Connection an Internal Error Has Occurred [Fixed]

Introduction I recently received the error message "Remote Desktop Connection an Internal Error Has Occurred". It was strange because...

Find My Samsung: Register and Use Samsung Find my Mobile

Introduction Ever wondered how you could find your Samsung phone if you lost it? Find my Samsung or Samsung...
What is the Difference Between PowerShell and CMD?

Windows Powershell vs CMD: Differences and Similarities

Introduction This short guide compares Windows PowerShell vs CMD (Windows command prompt). I will cover the history and nature...
Spotify No Longer Supports this Version of Microsoft Edge

Spotify No Longer Supports this Version of Microsoft Edge [Fixed]

Introduction When you open Spotify web player on Microsoft Edge, you may receive the error message "Spotify No Longer...
Windows 10 Won't Boot

Windows 10 Won’t Boot With Black Screen? 3 Ways to Fix It

Why Won't Windows 10 Boot Up? If your Windows 10 stops with a black screen, the first question in...

ADVERTISEMENTS

BEST OF ITECHGUIDES

Best Black Movies on Netflix

The 10 Best Black Movies on Netflix

This Itechguide reviews the 10 best black movies on Netflix. The movies are listed in reverse order – with the 10th movie...
windows server 2016 black screen after login

How to Fix Windows Server 2016 Black Screen After Login

Introduction A number of users have reported Windows Server 2016 black screen after login. The black screen happens:
How to Turn off Comments on Facebook Post

How to Turn off Comments on Facebook Post

This Itechguide teaches you how to turn off comments on Facebook post. The guide offers steps to turn off comments on Facebook...
How to Email a Google Doc

How to Email a Google Doc

This Itechguide teaches you how to email a Google Doc. The guide covers steps to email a Google Doc from a PC,...
How to Remove Google Account from Chrome

How to Remove Google Account from Chrome

This Itechguide teaches you how to remove Google account from Chrome. The guide has 3 sections - steps to remove Google account...

RECENT POSTS

How to Search for a Word in Google Docs

How to Search for a Word in Google Docs

This Itechguide teaches you how to search for a word in Google Docs. The guide covers steps to search for a word...
How to Create a Folder in Google Docs

How to Create a Folder in Google Docs

This Itechguide teaches you how to create a folder in Google Docs. The guide covers steps to create a folder in Google...
How to Check Amazon Gift Card Balance

How to Check Amazon Gift Card Balance

This Itechguide teaches you how to check Amazon gift card balance. The guide covers steps to check Amazon gift card balance from...
How to Remove Google Account from Phone

How to Remove Google Account from Phone

This Itechguide teaches you how to remove Google Account from phone. The guide covers steps to remove Google Account from Android or...
How to Watch Instagram Live on PC

How to Watch Instagram Live on PC

This Itechguide teaches you how to watch Instagram live on PC. The guide covers 2 steps to watch Instagram live on PC....

AMAZON DEALS

MUST READ

How to Change YouTube Channel Name

How to Change YouTube Channel Name

This Itechguide teaches you how to change YouTube channel name. The guide covers steps to change YouTube channel name from a PC.
How to Cancel YouTube Red (Now YouTube Premium)

How to Cancel YouTube Red (YouTube Premium)

This Itechguide teaches you how to cancel YouTube red. The guide covers steps to cancel YouTube red from a PC (YouTube.com)...
How to Cancel Spotify Premium

How to Cancel Spotify Premium

Introduction You can cancel Spotify Premium within the 30-day trial. If you cancel Spotify Premium within the trial period,...
pc gaming controllers

iTechGuides’ Top 10 PC Gaming Controllers

There are so many games you can play on your PC. No matter the game you desire to play, you need a...
RAID 5 vs RAID 6

RAID 5 vs RAID 6: Differences, Benefits and Disadvantages

What is RAID 5 vs RAID 6? RAID 5 and RAID 6 uses striping with distributed parity technique. However,...

AMAZON DEALS

By using this website you agree to accept our Privacy Policy and Terms & Conditions