# Customer Service
**URL:** https://www.itechguides.com/community/c/support/10.md
[Latest](https://www.itechguides.com/community/latest.md) · [Categories](https://www.itechguides.com/community/categories.md) · [Tags](https://www.itechguides.com/community/tags.md)
---
## [What do you use for Customer Service?](https://www.itechguides.com/community/t/what-do-you-use-for-customer-service/34)
**Author:** [@itechguides](https://www.itechguides.com/community/u/itechguides)\
**Replies:** 0\
**Last updated:** [September 24, 2026, 8:48am UTC](https://www.itechguides.com/community/t/what-do-you-use-for-customer-service/34 "2026-09-24T08:48:56Z")
Tell us your team size and what you tried.
---
## [About the Customer Service category](https://www.itechguides.com/community/t/about-the-customer-service-category/12)
**Author:** [@system](https://www.itechguides.com/community/u/system)\
**Replies:** 0\
**Last updated:** [September 24, 2026, 7:56am UTC](https://www.itechguides.com/community/t/about-the-customer-service-category/12 "2026-09-24T07:56:09Z")
Help desks, live chat, chatbots, knowledge bases and customer feedback.
---
## [How our Customer Service rankings work — and what should matter more?](https://www.itechguides.com/community/t/how-our-customer-service-rankings-work-and-what-should-matter-more/76)
**Author:** [@itechguides](https://www.itechguides.com/community/u/itechguides)\
**Replies:** 0\
**Last updated:** [September 24, 2026, 9:40am UTC](https://www.itechguides.com/community/t/how-our-customer-service-rankings-work-and-what-should-matter-more/76 "2026-09-24T09:40:17Z")
How the Customer Service rankings on iTechGuides are built — the same rules as every directory on the site: Researched: every tool is researched from its official pricing, plan and product pages, and prices are re-chec…
---
## [Best Knowledge Base Software in 2026: our top 5 — what are you using?](https://www.itechguides.com/community/t/best-knowledge-base-software-in-2026-our-top-5-what-are-you-using/75)
**Author:** [@itechguides](https://www.itechguides.com/community/u/itechguides)\
**Replies:** 0\
**Last updated:** [September 24, 2026, 9:40am UTC](https://www.itechguides.com/community/t/best-knowledge-base-software-in-2026-our-top-5-what-are-you-using/75 "2026-09-24T09:40:16Z")
Our editors rank 137 tools in Knowledge Base Software from their official pricing, plan and product pages. The current top 5: Confluence — 9.4/10 · Free plan · paid from $5.42/user/mo · 7-day trial A mature knowledge …
---
## [IBM watsonx Assistant vs Amazon Lex: what our data says](https://www.itechguides.com/community/t/ibm-watsonx-assistant-vs-amazon-lex-what-our-data-says/74)
**Author:** [@itechguides](https://www.itechguides.com/community/u/itechguides)\
**Replies:** 0\
**Last updated:** [September 24, 2026, 9:40am UTC](https://www.itechguides.com/community/t/ibm-watsonx-assistant-vs-amazon-lex-what-our-data-says/74 "2026-09-24T09:40:15Z")
Our directory compares IBM watsonx Assistant and Amazon Lex head-to-head in Chatbot Builders. What the data says (both researched from their official pricing and product pages): IBM watsonx Assistant Amazon Lex …
---
## [Best Chatbot Builders in 2026: our top 5 — what are you using?](https://www.itechguides.com/community/t/best-chatbot-builders-in-2026-our-top-5-what-are-you-using/73)
**Author:** [@itechguides](https://www.itechguides.com/community/u/itechguides)\
**Replies:** 0\
**Last updated:** [September 24, 2026, 9:40am UTC](https://www.itechguides.com/community/t/best-chatbot-builders-in-2026-our-top-5-what-are-you-using/73 "2026-09-24T09:40:14Z")
Our editors rank 257 tools in Chatbot Builders from their official pricing, plan and product pages. The current top 5: IBM watsonx Assistant — 9.3/10 · Free plan · 30-day trial A multichannel IBM chatbot platform with…